Empire Autohaus, Inc. is your one-stop shop for all auto repair needs in the city of Pelham, AL. We specialize in Audi, BMW, Mercedes-Benz, Porsche, and Volkswagen. No matter the type of vehicle you drive, our team has the expertise to provide professional service to ensure it runs smoothly and safely. Empire Autohaus, Inc. is your one-stop shop for all auto repair needs in the city of Pelham, AL. We specialize in Audi, BMW, Mercedes-Benz, Porsche, and Volkswagen. No matter the type of vehicle you drive, our team has the expertise to provide professional service to ensure it runs smoothly and safely.
Verified CustomerWe appreciate your positive feedback and are glad to hear about your recent experience with us. It is our goal to provide professional and caring service, and it's rewarding to know that you felt like part of the family throughout the process. Your recognition of our proactive approach in addressing the AC blower motor issue is particularly valued. We strive to anticipate our customers' needs and take necessary steps to ensure efficient repairs. Your recommendation means a lot to us, as well as your five (5) star review and we look forward to your future visits.
I had an AC blower motor issue and called on a Friday. They were understandably booked and initially had to schedule me a couple of weeks out. Then I received a call asking if I could drop the vehicle off Sunday night so they could take a look at it.
What impressed me most was that, behind the scenes, they had preemptively ordered a replacement blower motor based on their assessment of the symptoms. That gamble proved to be exactly right. They completed the repair on Monday and called me early that day to let me know it was ready for pickup.
Honestly, I was amazed. They ordered the part on a hunch simply to get the repair completed as quickly as possible. That kind of proactive customer service is almost unheard of in today's world.
I highly recommend them and will gladly use them again in the future.