ReScore Reviews™ (23)

ReScore
Overall Rating 4.1304365/5Overall Rating 4.1304365/5Overall Rating 4.1304365/5Overall Rating 4.1304365/5rating 4.1304365
Original
Overall Rating 2.13043/5Overall Rating 2.13043/5rating 2.13043rating 2.13043rating 2.13043
91% Would Recommend
100% Business Response
Latest Review 1 day ago
Andrea P. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
very courteous an helpful
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/16/2018 05:07 PM
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Experience"
Professional, friendly and thorough. Andrew was terrific.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/16/2018 12:48 PM
Natalie C. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Very sociable and great service!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/15/2018 04:52 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/16/2018

we appreciate you taking the time to complete this review. we look forward to providing service to your vehicle in the future. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Jacyara S. on 02/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"If they put professional in to a car wash "
You guys only need to to put a professional guys in to the car washed they don’t know how to do a car detail just that. The other part like a car service or other staff is excellent.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 02:47 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/14/2018

thank you for completing this review. in regards to the complementory service wash, its only a quick wash or vacumm. we do offer a full detailing service that would include additional charges. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness "
They always go out of their way to make me feel comfortable and deliver outstanding service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 01:27 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/14/2018

thank you for choosing empire hyundai to service your vehicle.

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job."
They took me in immediately and put in a new battery. The crew was wonderful. Thank you.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 10:44 AM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank you for choosing empire hyundai to service your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238
Keith L. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall on car"
Awesome job and friendly workers in the service area
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/10/2018 07:17 AM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thanks for completing this review and giving empire hyundai the opportunity to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Complimentary services"
Frank did well keeping me happy with my first encounter with him as my service person.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/10/2018 06:57 AM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank you for completing this review i will let frank know

Jeffrey Mello
Service Director
508-673-7646 x 238
Keith S. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall visit "
Very easy and convenient
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/02/2018
Service Type: Repair
Review Created: 02/09/2018 06:50 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Pamela O. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The advisors were super helpful in diagnosing and fixing my truck. Excellent job!!
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/09/2018 06:41 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank for allowing empire hyundai the opportunity to service your vehicle. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Laura G. on 02/09/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Everyone is great"
Great fast place
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/09/2018 03:30 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank you for completing this review. our goal is to provide a 5 star service experience to every customer. any comments on what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department 'serves you'"
No one in Service Department missed a beat from entering service area to leaving. Efficient, nice, considerate...thanks.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/09/2018 02:07 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank you for letting empire hyundai provide you with service on your vehicle. we appreciate the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"gheat poeple in service depi."
all was well explained...work done well and timely...personal attention. Making you feel like you mattered
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/09/2018 12:58 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank you for choosing empire hyundai 

Jeffrey Mello
Service Director
508-673-7646 x 238
Carol A. on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service, friendly, & professional!!"
Always pleasant and professional.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/09/2018 12:37 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/12/2018

thank you for completing this review and choosing empire hyundai. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Kevin A. on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always excellent customer service"
I have always had impeccable service from this dealership on every occasion.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/08/2018 06:03 AM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/09/2018

thank you for the kind words and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Maurice M. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and understanding"
Area you wait and coffee. News was old.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/07/2018 01:07 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/08/2018

thank you for choosing empire hyundai to service your vehicle. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Dawn N. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"She was amazing to work with"
I was very impressed by her professionalism and yet her ability to be warm and welcoming. Not pressuring to get other work done on the car etc - I wish I could have her for all my appts!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/07/2018 05:55 AM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/07/2018

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Paula D. on 02/06/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/06/2018 12:49 PM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/06/2018

thank you for choosing empire hyundai service for your vehicle needs.

Jeffrey Mello
Service Director
508-673-7646 x 238
Donald H. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super friendly"
Very comforting to drop off my car and know it will be taken car of.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/06/2018 05:27 AM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/06/2018

thank you for the additional comments and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Barbara F. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone in the service department is very efficient."
The service was quick and efficient and every rone was very friendly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/03/2018 10:02 AM
JEFFREY M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 02/05/2018

thank you for choosing empire hyundai. we look forward to providing all your vehicle needs 

Jeffrey Mello
Service Director
508-673-7646 x 238
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