Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

1717 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.2777756/5Overall Rating 4.2777756/5Overall Rating 4.2777756/5Overall Rating 4.2777756/5rating 4.2777756
Original
Overall Rating 2.18919/5Overall Rating 2.18919/5rating 2.18919rating 2.18919rating 2.18919
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JP
James P.
New Bedford, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
The personal was very attentive to my needs
The Service Dept. was very courteous and helpful

JR
Judith R.
Tiverton, RI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Srrvice
I have always got great treatment from the staff and I won’t take my car anywhere else

PB
Peter B.
Warren, RI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Fast and efficient
Everything went well

AD
Aimee D.
Fall River, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Good service
They are very nice and super friendly. I have never had an issue.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

i would like to apologize for the poor service lino, your service advisor provided. our goal is to provide a 5 star service experience. any comments in regards to what lino could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238

RA
Ramon A.
New Bedford, MA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
The treat you Very good
I love my the way the treatment the good job the do to my car I very happy
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Somerset, MA
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Awesome Service!!!
Service department is always very helpful to my needs . There explanation of recommended service needs is very thorough!!!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238

DS
Diane S.
Fall River, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Had headlight replaced
Everyone is polite and professional.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

LP
Lori P.
Fall River, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Service
Jeff and frank are awesome. Wouldn’t go anywhere else
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

thank you for the 5 star review and positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Tiverton, RI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Always helpful & friendly
always helpful & friendly
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

JS
Joan S.
New Bedford, MA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
Good service, expensive rate
The price for regular maintenance is ok, but for other thing too high. They quote $220 for spark plugs for my Santa Fe 4 cyl.
The sparks price $60 (Pack of 4) everywhere, that means the labor is $160 for 30 minutes job. TOO EXPENSIVE!!
I'll do it myself. I recommend the place for oil and filter maintenance.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

i would like to apologize for the poor service andrew, your service advisor provided. our goal is to provide a 5 star service experience. any comments in regards to what andrew could have done to achieve this would be greatly appreciated. in regards to pricing we use original equipment parts purchased from hyundai and factory trained technicians. we provide a 12 month or 12k mile warranty on parts and labor. value is not based on price alone. 

Jeffrey Mello
Service Director
508-673-7646 x 238

LF
Linda F.
Swansea, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Friendly
Friendly
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

RT
Robert T.
Fall River, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019 Category: Service
Great Job
To make a very long story short,Andrew at the service desk is a pleasure to work with .thanks again for help
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019

thank you for the 5 star review and your understanding  in resolving this issue 

Jeffrey Mello
Service Director
508-673-7646 x 238

CS
Carol S.
Westport, MA
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Best service team!
I cannot say enough about the great service team and professionalism that you get going to the Fall River Empire Hyundai.
This is the A+ team from Brenda who helps set up your service appointment (most pleasant and personable) to the Service Reps and the Service Mechanics! They take pride in their work and they make sure that it is perfect before you get it back.
Best team around and I will continue to come here :0)
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/21/2019

thank you for the 5 star review and additional comments. we appreciate the opportunity to provide your vehicle service.

Jeffrey Mello
Service Director
508-673-7646 x 238

JR
Jennifer R.
Warren, RI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great service
Each and every time I bring my car for service, it's a seamless experience. It's a dealership I trust.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

BB
Bert B.
Fall River, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Great
Great service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Tiverton, RI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Customer service is great
Friendly customer service and they aren’t pushy
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

SC
Sreypouv C.
Providence, RI
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Oil change
Great
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

BW
Barbara W.
Berkley, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
B.R.W.
Excellent & professional service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

PB
Patricia B.
Tiverton, RI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Frank
Frank and Jeff rock
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

DG
David G.
New Bedford, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
scheduling appointments
Easy to schedule service appointments, always willing to find a time that fits my schedule
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019

thank you for the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238