ReScore Reviews™ (23)

ReScore
Overall Rating 4.1304365/5Overall Rating 4.1304365/5Overall Rating 4.1304365/5Overall Rating 4.1304365/5rating 4.1304365
Original
Overall Rating 2.13043/5Overall Rating 2.13043/5rating 2.13043rating 2.13043rating 2.13043
91% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No name"
Clean courteous professional and friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/16/2017 06:30 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
John G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They aim to please"
They are always on top of things and very polite
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 01:11 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

thank you for the positive review and continued business 

Jeffrey Mello
Service Director
508-673-7646 x 238
Lisa W. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like the way Empire tries very hard to keep customers satisfied."
High review
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/16/2017 03:10 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"care"
got my car back in just a few days. running much better
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/14/2017 03:31 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Rayon W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The customer service is alway great "
Clean and friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 01:55 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
CHARLES M. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super Service"
As always an excellent experiance
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 12:00 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the continued business and positive review

Jeffrey Mello
Service Director
508-673-7646 x 238
Wallace W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality of service"
The service department is professional very friendly. Thank you.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:03 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Gerald O. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
As always, Empire provided great service and in a timely manner. I wouldn't take my Veloster anyplace else.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:19 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the continued business and positive review

Jeffrey Mello
Service Director
508-673-7646 x 238
Gilbert M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ease of service"
Job done right /efficiiently
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:51 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Theresa M. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Once again received great service in a timely fashion! Top notch team.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 09:47 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/11/2017

thank you for the continued business and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Enrique T. on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I love the service "
Good attention
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:35 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/11/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Carlos A. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism and knowledge "
You get a great service at a great deal with genuine parts and professional technicians.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:11 AM
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great as Usual"
Quick and efficient as always. I gave them the timeframe that I needed to my car to be ready and they were ready an hour earlier than I requested.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:44 AM
Normand B. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very polite, professional and convienant for me"
Excellent customer service
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 01:26 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/10/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Robert S. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
Was very happy with service and courteous service technician Andrew I was very satisfied.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 11:27 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/10/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Dale S. on 10/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service with comfortable waiting areas."
After two years of being a loyal customer, is it still necessary to take my license information when paying by check?
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/08/2017 04:32 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/10/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Sharon M. on 10/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The accomodating people."
Sales manager a bit intimidating & pushy but service is great and so was salesperson.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/07/2017 10:50 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/10/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly."
Excellent customer service. Understanding of consumer's time.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/06/2017 03:30 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/09/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
RAYMOND M. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service"
Always great service. Jeff White and Andrew Kennedy are the best!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/06/2017 11:59 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/09/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Nancy A. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you Jeff White for coming to my rescue!!!!!!"
My Azera wouldn't start in and am. I placed a call and the service team were there within minutes. Thank you to the whole service dept for showing exceptional Service as always. I love my AZERA 💕💖❤️💓
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/05/2017 04:17 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/09/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Displaying Review 1 - 20 of 879 in total