Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1281 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 4.285715/5Overall Rating 4.285715/5Overall Rating 4.285715/5Overall Rating 4.285715/5rating 4.285715
Original
Overall Rating 2.21429/5Overall Rating 2.21429/5rating 2.21429rating 2.21429rating 2.21429
92% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


KB
Kathleen B.
Fall River, MA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great service at Empire Hyundai
Easy to make an appointment. Was easily able to get a curtesy ride to my Doctor appointment, while they worked on my car. They picked me back up within 5 minutes of calling to return to the dealership. All associates are helpful and courteous. I took advantage of the summer package coupon. Great deal!

RN
Rebecca N.
Fall River, MA
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Service Department
Love everyone in the service department. Friendly and they always make sure my car is up to date with everything. And let me know if there are any recalls.

Verified Customer
Seekonk, MA
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great, thorough service!
I just had my Hyundai Veloster serviced and was very impressed by how thoroughly my car was checked over, how a potential flat was caught early and how clean my serviced car came back to me. Thank you!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/19/2018

thank you for letting empire hyundai service your vehicle. we appreciate the positive comments and 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

PO
Pamela O.
Fall River, MA
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Super duper
Jeff White and team were great as always! I will definitely be back!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/19/2018

thank you for the positive review

Jeffrey Mello
Service Director
508-673-7646 x 238

MS
Marilyn S.
Fall River, MA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Friendly efficient staff.Imacula te facility
Punctual.easy to make appt and great availability of days and times
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/19/2018

thank you for your business, we appreciate the positive review

Jeffrey Mello
Service Director
508-673-7646 x 238

WH
William H.
Fall River, MA
2016 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
comfort, reliability
I know most of the employees so am very comfortable.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018

thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what judy your service advisor could have done to achieve this would be greatly appreciated 

 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Bristol, RI
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great service
Good people great service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018

thank you for choosing empire hyundai for your vehicle needs. we appreciate your business 

Jeffrey Mello
Service Director
508-673-7646 x 238

CG
Constance G.
Fairhaven, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Maintenance
The staff was very efficient and friendly. I did not wait very long at all for the service to be completed.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238

LF
Linda F.
Swansea, MA
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
X
I just bought my 2016 Tucson in February. It’s my second purchase from empire. I couldn’t believe that when I asked to have my AC checked I was informed it was going to cost $189. I left with a very sour taste in my mouth. All employees were professional. I just don’t feel there should have been a charge since it was a recent purchase. I did not spend the $189. And my AC is still not working properly!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018

i would like to apologize for the poor service experience. please contact jeff white to discuss this issue. 

Jeffrey Mello
Service Director
508-673-7646 x 238

MD
Michael D.
Fairhaven, MA
2005 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Check & updates was very good by Judy
Out side needs to be more appealing
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018

thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what judy your service advisor could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238

DM
Diane M.
Somerset, MA
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
General maintenance and repairs exceptional
Courteous, fast and great service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018

thank you for allowing use to service your vehicle, we appreciate the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Fall River, MA
2016 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Good Stuff
Friendly, competent service.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238

NC
Nancy C.
Fall River, MA
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Fast courteous service
Fast courteous service keeps customers updated as to what is being done also takes time to explain everything
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018

thank you for allowing use to service your vehicle we appreciate the positive review

Jeffrey Mello
Service Director
508-673-7646 x 238

JG
Julia G.
Fall River, MA
2018 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2018 Category: Service
Good service
Good service
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018

thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238

AM
Antonio M.
New Bedford, MA
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Very friendly
Very friendly
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018

thank you for the 5 star review we appreciate your business 

Jeffrey Mello
Service Director
508-673-7646 x 238

MM
Monique M.
Portsmouth, RI
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Friendly and a knowledgeable crew
see above
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018

thank you for taking the time to complete this 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

LD
Luis D.
Bridgewater, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
They have a great system of checking in and the service is fast and explained well.
The oil change was performed very timely and the work was done and my car was very clean. The associate explained everything to me and seemed to be concerned enough that I understood everything. Thank you
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018

thank you for the positive comments and five star review 

Jeffrey Mello
Service Director
508-673-7646 x 238

CM
Catherine M.
Warren, RI
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Cathy’s Hyundai Elantra
My name is James, I take care of my wife Cathy’s Elantra. I highly recommend Empire Hyundai. I have bought two cars from them. They go above and beyond to satisfy their customers.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018

thank you for completing this positive review we appreciate your business  

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Providence, RI
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service Center
Process was excellent from time in to time out. Very pleased!
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018

thank you for taking the time to complete this positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Fall River, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Great Customer Service
Very clean and professional environment. Everyone, from sales to service has treated me and my family members with respect.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/10/2018

thank you for choosing empire hyundai to service your vehicle. 

Jeffrey Mello
Service Director
508-673-7646 x 238