Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

2011 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5rating 4.2307692
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
92% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Providence, RI
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Service
Never a disappointment at each scheduled maintenance visit.

NP
Nelson P.
Fall River, MA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
satisfied customer
always a happy customer here. no complaints
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/20/2019

thank you for the 5 star reveiw 

Jeffrey Mello
Service Director
508-673-7646 x 238

JB
Jeffrey B.
Bristol, RI
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Service and sales
They honored my warranty no problem.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/20/2019

thank you for the 5 star reveiw 

Jeffrey Mello
Service Director
508-673-7646 x 238

BB
Brenda B.
Somerset, MA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Great Place
They are always friendly and take care of everything in a timely manner
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/20/2019

thank you for the 5 star reveiw 

Jeffrey Mello
Service Director
508-673-7646 x 238

CN
Coleen N.
Swansea, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Review of service
Frank does an excellent job
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/20/2019

thank you for the 5 star reveiw 

Jeffrey Mello
Service Director
508-673-7646 x 238

EP
Ellen P.
Somerset, MA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Great repair department service
Service personnel are friendly, professional and explain everything in easy to understand terms. Waiting area is comfortable, and quiet. Complimentary coffee is always welcome.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/20/2019

thank you for the 5 star reveiw 

Jeffrey Mello
Service Director
508-673-7646 x 238

SS
Shawn S.
Fall River, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Five Stars!
They cheered me up. 24 hours prior, I was had just had items stolen from a friend’s car that included my car and house keys. The Service Department certainly took care of me. They got me in, created new keys and fobs, and kept a smile on my face. Thank you for the exceptional service.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

LN
Lynn N.
North Dartmouth, MA
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Everyone is so nice
Always treated like a valued costumer
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

ND
Neusa D.
New Bedford, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Service experience
I am very happy with my recent experience with Empire Hyundai. I was seen on same day as requested. Service was fast and friendly.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Warwick, RI
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Fast service
I was told it was going to take about a hour for my oil change and software upgrade and it only took about a half hour
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

RS
Richard S.
Fall River, MA
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
good service
all was done in a timely manor thanks
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

i would like to apologize for the poor service andrew provided. our goal is to provide every customer with a 5 star experience. any comments in regards to what andrew could have done to achieve this would be appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238

PJ
Phillip J.
Middletown, RI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great Service
The service department is always quick to take care of me.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

JW
Jacquelyn W.
Attleboro, MA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
fast service
they provided fast and accurate service also very understandable about the problems I was having
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

AS
August S.
Fall River, MA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Customer service
Awesome service very kind people working there
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

DW
Donna W.
Fall River, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Service Dept.
Service has been timely and professional. I feel very comfortable talking to staff there.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

Verified Customer
Portsmouth, RI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Friendly staff
Staff is always friendly and they do an awesome job
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

MZ
Marc Z.
Fall River, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Marc Z
I
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

LH
Leo H.
Fall River, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Excellent Service.
This Tucson is our fourth Hyundai. Jeff in the service dept. has taken care of us all of this time. His service is rated # 1. That is why we return to Empire for service.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238

JS
Judith S.
Somerset, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2019 Category: Service
Service was fine
Lino did not give me poor service at all. Where is that coming from?
He was courteous and service was quick.
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/19/2019

i would like to apologize for the poor service lino provided. our goal is to provide every customer with a 5 star experience. any comments in regards to what lino could have done to achieve this would be appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238

IA
Isaiah A.
Westport, MA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
On time
Their service technicians always finish the job un a timely manner
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 09/13/2019

thank you for the 5 star review

Jeffrey Mello
Service Director
508-673-7646 x 238