Reviews
KB
Kathleen B.
Fall River, MA
2016 Hyundai Tucson
Verified
Great service at Empire Hyundai
Easy to make an appointment. Was easily able to get a curtesy ride to my Doctor appointment, while they worked on my car. They picked me back up within 5 minutes of calling to return to the dealership. All associates are helpful and courteous. I took advantage of the summer package coupon. Great deal!
Recommended
RN
Rebecca N.
Fall River, MA
2009 Hyundai Elantra
Verified
Service Department
Love everyone in the service department. Friendly and they always make sure my car is up to date with everything. And let me know if there are any recalls.
Recommended
Verified Customer
Seekonk, MA
2016 Hyundai Veloster
Verified
Great, thorough service!
I just had my Hyundai Veloster serviced and was very impressed by how thoroughly my car was checked over, how a potential flat was caught early and how clean my serviced car came back to me. Thank you!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/19/2018
thank you for letting empire hyundai service your vehicle. we appreciate the positive comments and 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
PO
Pamela O.
Fall River, MA
2007 Hyundai Tucson
Verified
Super duper
Jeff White and team were great as always! I will definitely be back!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/19/2018
thank you for the positive review
Jeffrey MelloService Director
508-673-7646 x 238
MS
Marilyn S.
Fall River, MA
2017 Hyundai Santa Fe
Verified
Friendly efficient staff.Imacula te facility
Punctual.easy to make appt and great availability of days and times
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/19/2018
thank you for your business, we appreciate the positive review
Jeffrey MelloService Director
508-673-7646 x 238
WH
William H.
Fall River, MA
2016 Hyundai Accent
Verified
comfort, reliability
I know most of the employees so am very comfortable.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018
thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what judy your service advisor could have done to achieve this would be greatly appreciated
Service Director
508-673-7646 x 238
Verified Customer
Bristol, RI
2017 Hyundai Sonata
Verified
Great service
Good people great service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018
thank you for choosing empire hyundai for your vehicle needs. we appreciate your business
Jeffrey MelloService Director
508-673-7646 x 238
CG
Constance G.
Fairhaven, MA
2017 Hyundai Tucson
Verified
Maintenance
The staff was very efficient and friendly. I did not wait very long at all for the service to be completed.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018
thank you for the positive review
Jeffrey MelloService Director
508-673-7646 x 238
LF
Linda F.
Swansea, MA
2016 Hyundai Tucson
Verified
X
I just bought my 2016 Tucson in February. It’s my second purchase from empire. I couldn’t believe that when I asked to have my AC checked I was informed it was going to cost $189. I left with a very sour taste in my mouth. All employees were professional. I just don’t feel there should have been a charge since it was a recent purchase. I did not spend the $189. And my AC is still not working properly!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018
i would like to apologize for the poor service experience. please contact jeff white to discuss this issue.
Jeffrey MelloService Director
508-673-7646 x 238
MD
Michael D.
Fairhaven, MA
2005 Hyundai Tucson
Verified
Check & updates was very good by Judy
Out side needs to be more appealing
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/17/2018
thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what judy your service advisor could have done to achieve this would be greatly appreciated
Jeffrey MelloService Director
508-673-7646 x 238
DM
Diane M.
Somerset, MA
2016 Hyundai Santa Fe
Verified
General maintenance and repairs exceptional
Courteous, fast and great service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018
thank you for allowing use to service your vehicle, we appreciate the positive review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Fall River, MA
2016 Hyundai Azera
Verified
Good Stuff
Friendly, competent service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018
thank you for the positive review
Jeffrey MelloService Director
508-673-7646 x 238
NC
Nancy C.
Fall River, MA
2014 Hyundai Santa Fe S
Verified
Fast courteous service
Fast courteous service keeps customers updated as to what is being done also takes time to explain everything
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018
thank you for allowing use to service your vehicle we appreciate the positive review
Jeffrey MelloService Director
508-673-7646 x 238
JG
Julia G.
Fall River, MA
2018 Hyundai Accent
Verified
Good service
Good service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/13/2018
thank you for completing this review. our goal is to provide every customer with a 5 star service experience. any comments in regards to what frank your service advisor could have done to achieve this would be greatly appreciated.
Jeffrey MelloService Director
508-673-7646 x 238
AM
Antonio M.
New Bedford, MA
2011 Hyundai Tucson
Verified
Very friendly
Very friendly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018
thank you for the 5 star review we appreciate your business
Jeffrey MelloService Director
508-673-7646 x 238
MM
Monique M.
Portsmouth, RI
2016 Hyundai Accent
Verified
Friendly and a knowledgeable crew
see above
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018
thank you for taking the time to complete this 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
LD
Luis D.
Bridgewater, MA
2017 Hyundai Tucson
Verified
They have a great system of checking in and the service is fast and explained well.
The oil change was performed very timely and the work was done and my car was very clean. The associate explained everything to me and seemed to be concerned enough that I understood everything. Thank you
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018
thank you for the positive comments and five star review
Jeffrey MelloService Director
508-673-7646 x 238
CM
Catherine M.
Warren, RI
2016 Hyundai Elantra
Verified
Cathy’s Hyundai Elantra
My name is James, I take care of my wife Cathy’s Elantra. I highly recommend Empire Hyundai. I have bought two cars from them. They go above and beyond to satisfy their customers.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018
thank you for completing this positive review we appreciate your business
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Providence, RI
2017 Hyundai Accent
Verified
Service Center
Process was excellent from time in to time out. Very pleased!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/11/2018
thank you for taking the time to complete this positive review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Verified
Great Customer Service
Very clean and professional environment. Everyone, from sales to service has treated me and my family members with respect.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 07/10/2018
thank you for choosing empire hyundai to service your vehicle.
Jeffrey MelloService Director
508-673-7646 x 238