ReScore Reviews™ (23)

ReScore
Overall Rating 4.1304365/5Overall Rating 4.1304365/5Overall Rating 4.1304365/5Overall Rating 4.1304365/5rating 4.1304365
Original
Overall Rating 2.13043/5Overall Rating 2.13043/5rating 2.13043rating 2.13043rating 2.13043
91% Would Recommend
100% Business Response
Latest Review 1 day ago
Stacey R. on 10/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"L"
Very nice and thorough
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/20/2017 03:05 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/20/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Donald C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always have great service "
Always have great service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 06:10 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/20/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/20/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Mireida A. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Service was ok. They inflate the tires but forgot the cap on all tires. Also they return the car with oil spot in ther motor cover and no was washed or cleaned
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 05:11 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/20/2017

i would like to apologize for the poor service experience. our goal is to provide every customer with a five star service experience
i have noted in the system to replace valve stem caps on your next visit.

Jeffrey Mello
Service Director
508-673-7646 x 238
Grace M. on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sales. "
I didn't like that when I went to pick my car up the gentleman in service was trying to get me to buy a new car. My car is less than 2 years old. I'm there for maintenance not to buy so leave it at that.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/14/2017
Service Type: Repair
Review Created: 10/17/2017 02:33 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

i would like to apologize for the poor service experience you received. our goal is to provide every customer with a five star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated. the review is a report card for how the well your service advisor met your expectations.

Jeffrey Mello
Service Director
508-673-7646 x 238
Joshua S. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
They got a back to finance me, even though my credit is bad.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:39 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No name"
Clean courteous professional and friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Repair
Review Created: 10/16/2017 06:30 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
John G. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They aim to please"
They are always on top of things and very polite
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 01:11 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

thank you for the positive review and continued business 

Jeffrey Mello
Service Director
508-673-7646 x 238
Lisa W. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like the way Empire tries very hard to keep customers satisfied."
High review
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/16/2017 03:10 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 10/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"care"
got my car back in just a few days. running much better
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Repair
Review Created: 10/14/2017 03:31 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/17/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Rayon W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The customer service is alway great "
Clean and friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 01:55 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
CHARLES M. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super Service"
As always an excellent experiance
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/13/2017 12:00 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the continued business and positive review

Jeffrey Mello
Service Director
508-673-7646 x 238
Wallace W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality of service"
The service department is professional very friendly. Thank you.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/13/2017 04:03 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Gerald O. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
As always, Empire provided great service and in a timely manner. I wouldn't take my Veloster anyplace else.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/11/2017 07:19 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the continued business and positive review

Jeffrey Mello
Service Director
508-673-7646 x 238
Gilbert M. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ease of service"
Job done right /efficiiently
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 04:51 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/13/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Theresa M. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Once again received great service in a timely fashion! Top notch team.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/10/2017 09:47 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/11/2017

thank you for the continued business and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Enrique T. on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I love the service "
Good attention
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:35 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/11/2017

i would like to apologize for the poor service you received. our goal is to provide every customer with a 5 star experience. any comments in regards to what your service advisor could have done to achieve this would be greatly appreciated.

Jeffrey Mello
Service Director
508-673-7646 x 238
Carlos A. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism and knowledge "
You get a great service at a great deal with genuine parts and professional technicians.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 11:11 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/20/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great as Usual"
Quick and efficient as always. I gave them the timeframe that I needed to my car to be ready and they were ready an hour earlier than I requested.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/10/2017 05:44 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/20/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Normand B. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very polite, professional and convienant for me"
Excellent customer service
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/09/2017 01:26 PM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/10/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Robert S. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service"
Was very happy with service and courteous service technician Andrew I was very satisfied.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 11:27 AM
Jeffrey M., PARTS AND SERVICE DIRECTOR at Empire Hyundai responded on 10/10/2017

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
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