Reviews
JP
James P.
New Bedford, MA
2011 Hyundai Sonata
Verified Customer
The personal was very attentive to my needs
The Service Dept. was very courteous and helpful
Recommended
JR
Judith R.
Tiverton, RI
2015 Hyundai Sonata
Verified Customer
Srrvice
I have always got great treatment from the staff and I won’t take my car anywhere else
Recommended
PB
Peter B.
Warren, RI
2017 Hyundai Tucson
Verified Customer
Fast and efficient
Everything went well
Recommended
AD
Aimee D.
Fall River, MA
2018 Hyundai Santa Fe S
Verified Customer
Good service
They are very nice and super friendly. I have never had an issue.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
i would like to apologize for the poor service lino, your service advisor provided. our goal is to provide a 5 star service experience. any comments in regards to what lino could have done to achieve this would be greatly appreciated.
Jeffrey MelloService Director
508-673-7646 x 238
RA
Ramon A.
New Bedford, MA
2017 Hyundai Accent
Verified Customer
The treat you Very good
I love my the way the treatment the good job the do to my car I very happy
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Somerset, MA
2014 Hyundai Accent
Verified Customer
Awesome Service!!!
Service department is always very helpful to my needs . There explanation of recommended service needs is very thorough!!!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
thank you for the 5 star review and positive comments
Jeffrey MelloService Director
508-673-7646 x 238
DS
Diane S.
Fall River, MA
2017 Hyundai Elantra
Verified Customer
Had headlight replaced
Everyone is polite and professional.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
LP
Lori P.
Fall River, MA
2018 Hyundai Sonata
Verified Customer
Service
Jeff and frank are awesome. Wouldn’t go anywhere else
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
thank you for the 5 star review and positive comments
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Tiverton, RI
2017 Hyundai Tucson
Verified Customer
Always helpful & friendly
always helpful & friendly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
JS
Joan S.
New Bedford, MA
2013 Hyundai Santa Fe S
Verified Customer
Good service, expensive rate
The price for regular maintenance is ok, but for other thing too high. They quote $220 for spark plugs for my Santa Fe 4 cyl.
The sparks price $60 (Pack of 4) everywhere, that means the labor is $160 for 30 minutes job. TOO EXPENSIVE!!
I'll do it myself. I recommend the place for oil and filter maintenance.
The sparks price $60 (Pack of 4) everywhere, that means the labor is $160 for 30 minutes job. TOO EXPENSIVE!!
I'll do it myself. I recommend the place for oil and filter maintenance.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
i would like to apologize for the poor service andrew, your service advisor provided. our goal is to provide a 5 star service experience. any comments in regards to what andrew could have done to achieve this would be greatly appreciated. in regards to pricing we use original equipment parts purchased from hyundai and factory trained technicians. we provide a 12 month or 12k mile warranty on parts and labor. value is not based on price alone.
Jeffrey MelloService Director
508-673-7646 x 238
LF
Linda F.
Swansea, MA
2016 Hyundai Tucson
Verified Customer
Friendly
Friendly
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
RT
Robert T.
Fall River, MA
2017 Hyundai Sonata
Verified Customer
Great Job
To make a very long story short,Andrew at the service desk is a pleasure to work with .thanks again for help
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/22/2019
thank you for the 5 star review and your understanding in resolving this issue
Jeffrey MelloService Director
508-673-7646 x 238
CS
Carol S.
Westport, MA
2009 Hyundai Santa Fe
Verified Customer
Best service team!
I cannot say enough about the great service team and professionalism that you get going to the Fall River Empire Hyundai.
This is the A+ team from Brenda who helps set up your service appointment (most pleasant and personable) to the Service Reps and the Service Mechanics! They take pride in their work and they make sure that it is perfect before you get it back.
Best team around and I will continue to come here :0)
This is the A+ team from Brenda who helps set up your service appointment (most pleasant and personable) to the Service Reps and the Service Mechanics! They take pride in their work and they make sure that it is perfect before you get it back.
Best team around and I will continue to come here :0)
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/21/2019
thank you for the 5 star review and additional comments. we appreciate the opportunity to provide your vehicle service.
Jeffrey MelloService Director
508-673-7646 x 238
JR
Jennifer R.
Warren, RI
2015 Hyundai Sonata
Verified Customer
Great service
Each and every time I bring my car for service, it's a seamless experience. It's a dealership I trust.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
BB
Bert B.
Fall River, MA
2018 Hyundai Sonata
Verified Customer
Great
Great service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
Verified Customer
Tiverton, RI
2013 Hyundai Sonata
Verified Customer
Customer service is great
Friendly customer service and they aren’t pushy
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
SC
Sreypouv C.
Providence, RI
2018 Hyundai Elantra Gt
Verified Customer
Oil change
Great
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
BW
Barbara W.
Berkley, MA
2018 Hyundai Tucson
Verified Customer
B.R.W.
Excellent & professional service
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
PB
Patricia B.
Tiverton, RI
2016 Hyundai Tucson
Verified Customer
Frank
Frank and Jeff rock
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238
DG
David G.
New Bedford, MA
2017 Hyundai Tucson
Verified Customer
scheduling appointments
Easy to schedule service appointments, always willing to find a time that fits my schedule
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/20/2019
thank you for the 5 star review
Jeffrey MelloService Director
508-673-7646 x 238