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Empire Hyundai of New Rochelle

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,828 Reviews)
58
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
208
Total ReScores
4.8
ReScore Average
58
Net Promoter Score ®

Business Details

About

New Rochelle Hyundai is conveniently located in New Rochelle, NY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The New Rochelle Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment New Rochelle Hyundai is conveniently located in New Rochelle, NY. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The New Rochelle Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(914) 654-8300

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
125 East Main Street New Rochelle, NY 10801
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,828 Reviews)

JL
gravatar
John L.
Bronx, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/28/2023
0
Category: Service
Avoid this place at all cost
My wife and I leased a 2023 Santa Fe from this dealership Oct 14 2023 the car itself is beautiful but thats as far as the good goes. We surrendered another leased vehicle the same day to which they are supposed to pay the final payment (in the contract). To this day November 27, 2023 that payment has not been paid. We have now incurred a late fee along with another payment due on the car we surrendered. I have been trying to get this resolved for weeks with the manager John who has been running me around and feeding me lies all along
I was told that he was sending me proof of an electronic payment. Its been almost 2 weeks and he has not done so In fact thats the last I heard from him.. The finance company for the surrendered vehicle is still calling and is now threatening to repo a car we don't have. If they can't get this done at this point, I need to get that car back to the Honda dealership where I purchased the vehicle to put an end to this madness. Our credit has been negatively affected because of this. John keeps telling me that they are losing money on the car. What business takes this kind of loss on something that doesn't belong to them? Why would you take that loss when it is easier to just surrender back to Honda?
I may not sell cars but I do understand
business. They want me to believe that they are fighting to take a loss. Who does that? No one fights that hard for something unless there is something to gain. My problem is this dealership is intentionally ruining my wifes credit is been almost 2 months and we are still being ran around and lied to, and at this point, We regret doing business with this dealership. Sales associates (Chris) were deceitful and and management is proving to be both deceitful and unreliable. In my 41 years of buying cars this is the worse experience I have ever had. Avoid thus place like the plague
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