Stacey, Thank you for the online review, it really helps our business grow and gives new clients confidence they will be treated well.
JB Thanks for the review! It is always a pleasure to see you
Mike, Thank you for the kind review!
We truly appreciate your trust and the extra travel time you take to bring your vehicles to us.
Bill Erickson & Crew
Thank you for your honest review! We appreciate your feed back, it helps us to improve our level of service.
Regarding the tire rotation - Yes we absolutley should have give you the price of $22.95 up front. I know free tire rotations are often done by tire dealers as incentive to purchase your tires there, and some shops include it in their package pricing but is not an industry standard to offer free tire rotations that I am aware of. We itemize each part and labor operation for our customers so they know exactly what they're are paying for.
As incentive to our return customers we always offer 10% off up to $25.00. I did check to make sure you did receive that discount.
Not calling you when we were completed was also a mistake on our part. You were scheduled as a "wait" appointment & decided to go for a walk while we serviced your vehicle. We assumed you would be back after a short walk - our bad!
Again, Thank you for helping us improve - We will strive to be better.