Exhibition Automotive CARSTAR

Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

343 Reviews

100% Would Recommend
Latest Review almost 2 years ago

Reviews


TP
Tanya P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016 Category: Collision
Tanya said this business did excellent work on her vehicle. They interacted well with her.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2016 Category: Collision
Joseph said this business is the best. He is completely satisfied.
This review was collected via phone interview by Customer Research Inc.

KW
Kathy W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2016 Category: Collision
Kathy said this business was super professional, very efficient, the communication was excellent and everyone was friendly. It was a good experience and they took care of a lot of things. She didn't have to deal with it.
This review was collected via phone interview by Customer Research Inc.

TK
Terry K.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2016 Category: Collision
Terry said it took longer than he expected and the rental experience didn't go smoothly. There was a 1 day delay due to a problem with a part. The communication could have been better because they didn't call him when his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

ES
Edith S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2016 Category: Collision
Edith said she appreciates the excellent work the business provides.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016 Category: Collision
Charles said this business was really nice about everything and they finished his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LC
Lan C.
Washington
Verified
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05/23/2016 Category: Collision
Spoke with Iat. He said this business explains the problems with his vehicle very clearly. He stated if there is a delay, they keep him updated on the progress. The employees are helpful and friendly. He mentioned he chose this business because of the high ratings on Google.
This review was collected via phone interview by Customer Research Inc.

SR
Sergiu R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2016 Category: Collision
Sergiu said this business does good work and he likes the work that the mechanic did to his vehicle. They washed and cleaned his vehicle for him and they provide good customer service. He mentioned that he was not informed during the repair process due to the fact that they knew that he was not in Washington at the time.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2016 Category: Collision
John said this business really did a fantastic job. Everyone he dealt with was very pleasant and helpful. His vehicle was a day late due to additional damage found. However, it was not a big deal. He is a repeat customer and he didn't mind going to this facility again.
This review was collected via phone interview by Customer Research Inc.

CB
Cheryl B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2016 Category: Collision
Cheryl said she was given superb customer service and her vehicle was done in a timely manner. She worked with Mark and he is an awesome individual. He provides superior customer service and is way up at the top. The treatment was top notch and they provide the best quality of work. This is a superb business to work with.
This review was collected via phone interview by Customer Research Inc.

TP
Thomas P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2016 Category: Collision
Thomas said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

SN
Sang N.
Kent, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2016
Horrible. Don't go.
Paint was everywhere. On the seats and on other body panels. Got my rear gate painted and it was very messy. The cleanup overall was dirty also.

HP
Helen P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2016 Category: Collision
Helen said the business was convenient and she was happy with the service. There was a 3 day delay on her vehicle because the paint booth was down.
This review was collected via phone interview by Customer Research Inc.

JB
Johnny B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2016 Category: Collision
Johnny said this business did an excellent job. The vehicle was 2 days late and he does not know why, but it was not a bother to him.
This review was collected via phone interview by Customer Research Inc.

GL
Gary L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2016 Category: Collision
Gary said he had a very good experience and the service was good. Brad did great with the insurance and estimating. The front office employee did great too.
This review was collected via phone interview by Customer Research Inc.

AM
April M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Collision
April said this business provides great customer service. The employee at the front desk was very helpful, and the employee who helped her with the vehicle was very helpful as well. They kept her updated with all of the repairs that needed to be done and she liked that. Her vehicle looks brand new. The repair took longer than originally promised due to the paint. She did not indicate how late the vehicle was but she told them not to rush. She did not want to get her vehicle back, looking the same way it did from the dealership. They did well and Mark, kept her updated pretty well. She told the employee at the front desk if she ever needed to come back for repairs, she would come back to this facility. She is a repeat customer, and she went to them originally for a rental involved in another accident. For the most recent accident, her insurance recommended she go to this facility. This is when she realized she had been there prior for the rental vehicle. This time, Mark helped her with the rental. He arranged for her rental to be processed at this facility, instead of Enterprise. Which had been planned by the insurance company involved. She wants Mark to know that he did such a great job. Another employee helped her get the vehicle started when she picked it up because she did not know what she was doing. The whole team of employees at this facility is fantastic and it was a great experience. They did a great job and she would recommend them to anyone who is looking to get their vehicle repaired. She will be sure to be back so they can repair her vehicle.
This review was collected via phone interview by Customer Research Inc.

CB
Chantha B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2016 Category: Collision
Chantha said the employees at this business were professional and provided good customer service.
This review was collected via phone interview by Customer Research Inc.

PC
Paula C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Collision
Paula said this business was really easy to work with, friendly, efficient and courteous. The vehicle was 3 days later than promised due to part delays.
This review was collected via phone interview by Customer Research Inc.

KS
Kim S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2016 Category: Collision
Kim said this business was very good and their customer service was great.
This review was collected via phone interview by Customer Research Inc.

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Virgina K.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016 Category: Collision
Spoke with Dave. He said the business provided him and his wife with excellent service.
This review was collected via phone interview by Customer Research Inc.