Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

169 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


RC
Russell C.
Torrance, CA
Ford E450 Super Duty
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/10/2017
Review
Jesse-
As we spoke of, your work on the genset was OUTSTANDING!
After the work on the brakes, the braking was excellent, back to its "like new" performance.
But there was that immediate problem of vibrations over 55 MPH. Saturn reduced the problem somewhat with the new tire installation, balancing, and rebalancing (front only) of the wheels, but the problem remains. It's really intolerable over about 62 - 65 MPH, which is quite inconvenient and sometimes dangerously slow at times on the Interstate highways.
I did try removing the unbalanced left front simulator, and that actually did help a tiny bit. But now the left front wheel looks really ugly.
I'm very much open to suggestions on this problem!
Thanks for asking! Russell
Jesse L. from Expert Truck And Rv Service responded on 08/24/2017

Call me with any questions you have on your unit. But you gave us a low score on your rating of 2 out of 5 stars. If there's still an issue call me. I think there was a misunderstanding on this review. Please let me know and rescore us if you could. Thank you!

Jesse Lesmeister
Manager

MH
Mike H.
Minnesota
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2017 Category: Service
Mike said he had the facility order him parts. When the parts arrived the staff didn't seem to answer all the questions he had. They were busy at the service department. However, the staff was very helpful.
This review was collected via phone interview by Customer Research Inc.

RC
Rick C.
Minnesota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2017 Category: Service
Rick said the business did not give him a call back when the vehicle was ready. They did not have answers to his questions and the inside of his vehicle was not cleaned.
This review was collected via phone interview by Customer Research Inc.

SP
Scott P.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Spoke with Deb. She said the work provided by this business was perfect. She said they called for an appointment and when they brought their vehicle in, they were not on the schedule.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2019 Category: Service
Bill said the business was satisfactory, he had to wait a little bit but that was fine.
This review was collected via phone interview by Customer Research Inc.

DM
Della M.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2018 Category: Service
Della said the business went above and beyond what was expected.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Rochester, MN
Ford RV Cutaway
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Bob said the staff was friendly, cordial, and provided prompt service. He is a satisfied customer.
This review was collected via phone interview by Customer Research Inc.

PS
Pat S.
Minnesota
Ford RV Cutaway
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Patrick said he was very happy with the business and its pricing, he gave them a long list of items to look at and they did everything except the brakes. He knows that they probably just forgot due to his long list.
This review was collected via phone interview by Customer Research Inc.

SJ
Steve J.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Steve said the business did a really nice job servicing his vehicle. They were persistent and kept working until they found the issue his vehicle was having.
This review was collected via phone interview by Customer Research Inc.

RW
Roger W.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Roger said this business does a pretty good job.
This review was collected via phone interview by Customer Research Inc.

DJ
Dale J.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Dale said he was asked to pay a much higher amount than the estimate that was given to him.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffry B.
Minnesota
Ford RV Cutaway
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Jeffry said the staff took care of him.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Hokah, MN
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018
Jeep
Jess and his team did a great job very professional

MH
Mike H.
Hokah, MN
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017
Jeep
They got my jeep in and got it wired looks like factory . Haven't had a chance to
try it out because I don't have the pigtail yet.

KC
Kristopher C.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017 Category: Service
Kristopher said the employees did a good job, but the service took a little longer than he expected.
This review was collected via phone interview by Customer Research Inc.

RB
Rod B.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Rod said he is planning to take his vehicle back to the business to have them adjust the brakes, because they are soft.
This review was collected via phone interview by Customer Research Inc.

KB
Keith B.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Keith said their communication wasn't that good when the vehicle needed to be picked up.
This review was collected via phone interview by Customer Research Inc.
Jesse L. from Expert Truck And Rv Service responded on 11/06/2017

Sorry about the miscommunication with picking up your trailer.  We look forward to working with you again and exceding your expectations.

Thank you for your business,

Jesse Lesmeister
Manager

TV
Tony V.
Minnesota
Chevrolet Forward Control
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2017 Category: Service
Tony said he was happy with everything this business did. However, his vehicle still has roof leaks.
This review was collected via phone interview by Customer Research Inc.

GN
Gary N.
Minnesota
Ford E450 Super Duty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2017 Category: Service
Gary said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Minnesota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
John said this business did a pretty good job. They were straightforward.
This review was collected via phone interview by Customer Research Inc.

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