Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

469 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


DB
David B.
Akron, OH
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Great Service
Service Experts continue to provide excellent maintenance for my older model car.

NW
Norman W.
Akron, OH
INFINITI JX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2019
Timely service which was completed as scheduled, included extra manufactures system checks.
Notified me by email of service due, scheduled online, service completed quickly, car ready as scheduled, Denny and John review manufactures additional service recommendations (no additional service required but they confirmed. Price very competitive. They have saved me a fortune over dealer prices. Also recommended very competitive vendors to complete transmission and exhaust work. Running like new at 128,000 plus

DC
Dave C.
Akron, OH
GMC Safari
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Dave said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Canton, OH
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Joe said the employees completed the work he needed.
This review was collected via phone interview by Customer Research Inc.

DD
Dan D.
Akron, OH
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Repair of wife's car.
Fine job. Wife is happy!

TB
Tyler B.
Akron, OH
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Tyler said the business completed the good work in a timely manner. Everyone there was very nice and he would absolutely recommend them to others.
This review was collected via phone interview by Customer Research Inc.

KM
Kenny M.
Stow, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Kenny said they were fantastic and had him in and out the same day. They were the best.
This review was collected via phone interview by Customer Research Inc.

JS
JoAnn S.
Akron, OH
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
JoAnn said the staff do a good job and their prices are good. She also stated that they are trustworthy. She would like to acknowledge that John and Denny are very good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Akron, OH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Quick service
Usually no waiting to get an appt. good work!

MM
Mark M.
Akron, OH
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Mark said this is a good facility, and he is pleased with the service he received.
This review was collected via phone interview by Customer Research Inc.

JS
Joann S.
Akron, OH
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Joann said she appreciates John and Denny. She only goes to them for services, she trusts what they say about what her vehicle needs and they do a good job. The pricing is good.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Akron, OH
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Great Service
This visit to the shop was initially thought to be a potentially pricey situation. However, it turned out to just be a warranty replacement part issue (whew!). Once again, Express Auto did not "find" unnecessary repairs that national chains have often tried to push on me. I continue to trust their work and honesty.

JM
James M.
Akron, OH
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
James said everything was good and that going to the business was a good experience.
This review was collected via phone interview by Customer Research Inc.

RS
Russ S.
Akron, OH
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Russ said the business fixed what they said they were going to fix. He has no complaints.
This review was collected via phone interview by Customer Research Inc.

JS
JoAnn S.
Akron, OH
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
JoAnn said the employees completed the service she wanted. They provided good work. They were very accommodating.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Akron, OH
Ford Freestar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
William said the service was good.
This review was collected via phone interview by Customer Research Inc.

SR
Steve R.
Ohio
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2018 Category: Service
Steve said he was satisfied with the service that was done and would recommend it to anyone.
This review was collected via phone interview by Customer Research Inc.

JM
Jerry M.
Brecksville, OH
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Jerry said that the place had quality work and good prices.
This review was collected via phone interview by Customer Research Inc.

JI
Jeff I.
Cuyahoga Falls, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Jeff said this business honored the warranty of parts they did not install and he is very pleased with them for doing that. He also said they are quick and he will return.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Akron, OH
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Great Service
John & Denny take good care of my older model car. A recent repair issue came up that could potentially have been extremely costly, depending on the area of the problem. The proper repair was made whereas other shops - national chains included - would likely have "discovered" other ares to fix. I'm satisfied with the work Express Auto performs and their honesty.

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