Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

441 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


TL
Ted L.
Barberton, OH
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Ted said the business was helpful. They had in him and out quickly, They took good care of him and he was very pleased.
This review was collected via phone interview by Customer Research Inc.

JR
Jeanette R.
Ohio
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Jeanette said the business is honest.
This review was collected via phone interview by Customer Research Inc.

ES
Earla S.
Akron, OH
Kia Spectra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Earla said the mechanic does a great job and the prices are reasonable.
This review was collected via phone interview by Customer Research Inc.

CB
Collie B.
Ohio
Cadillac DTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Collie said they were honest and told him what the problem was. They were very quick at servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Akron, OH
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Mary said the staff did everything she asked of them.
This review was collected via phone interview by Customer Research Inc.

LC
Lisa C.
Twinsburg, OH
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Lisa said they are great guys and they do a great job.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
Barberton, OH
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Doug said the employees were conscientious and did excellent work.
This review was collected via phone interview by Customer Research Inc.

CM
Charles M.
Akron, OH
Ford Excursion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Charles said the business has honest service. The staff completed his vehicle maintenance for a reasonable cost. He has never felt like they try to cheat him out of money or quality of service..
This review was collected via phone interview by Customer Research Inc.

KA
Kelly A.
Akron, OH
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Kelly said the staff provided a full scope of vehicle services at a reasonable cost. The whole process was done easily. They did not let her down.
This review was collected via phone interview by Customer Research Inc.

TH
Tina H.
Massillon, OH
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Tina said she was happy with the service and had a good experience.
This review was collected via phone interview by Customer Research Inc.

MS
Melissa S.
Ohio
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Melissa said the staff were quick.
This review was collected via phone interview by Customer Research Inc.

JR
Jeanette R.
Ohio
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Jeanette said the business has good pricing and the staff does a excellent job.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Akron, OH
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018
Good Quality Service
John & Denny take great care of my older model car. Thanks.

AM
Ashley M.
Cleveland, OH
Dodge Grand Caravan
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2018 Category: Service
Ashley said she is still having issues with the check engine light and they have not been able to fix it. She stated they seem to be getting irritated with her, but she paid for the service.
This review was collected via phone interview by Customer Research Inc.
John R. from Express Auto responded on 03/23/2018

Customer requested we put on an EGR valve.  We did.  Then the EGR code came back and we thought it might be a bad part, so we put a 2nd one on for free.  The code came back and we told them it would take diagnostics to figure out the problem, not just changing parts anymore.

  We aren't irritated, but to figure out the problem they have to bring the car in for diagnostics which aren't free.


TB
Tavonce B.
Akron, OH
Pontiac Grand Am
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Tavonce said the business had the vehicle in and out really quickly.
This review was collected via phone interview by Customer Research Inc.

JM
Jerry M.
Brecksville, OH
Chrysler Pacifica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Jerry said the employees do great work.
This review was collected via phone interview by Customer Research Inc.

JB
Janice B.
Ohio
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018 Category: Service
Janice said she has used this business before. The employees provided good customer service. They provided good work.
This review was collected via phone interview by Customer Research Inc.

JS
JoAnn S.
Akron, OH
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Jo Ann said the business provided good service. Staff members John and Denny were accommodating, informative, and they took good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

DO
David O.
Akron, OH
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
David said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

MT
Marshall T.
Akron, OH
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Marshall said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 441 in total