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Fallbrook Auto Works

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(146 Reviews)
94
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs. Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs.

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(760) 728-5460

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
620 S Mission Rd Fallbrook, CA 92028
Fallbrook Auto Works' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(146 Reviews)

GT
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GREG T.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Great place to take your car!
Eric and Jessica at Fallbrook Auto did what they said they were going to do for the price they gave us (which I thought was very reasonable). We dropped the car off at the end of the day Monday, they did the work that we’d discussed on Tuesday and we picked the car up Wednesday morning. They’re very easy to work with and we’ll continue taking our cars there!
The Team from Fallbrook Auto Works responded on 07/10/2025 07:56 AM

We're glad to hear that your experience with us was as smooth as a well-oiled machine! It's great to know that Eric and Jessica delivered on both quality and price—because let's face it, nobody enjoys unexpected bills. We're all about making the car care process as convenient as possible, so we're happy to hear you're on board with bringing your cars to us. Here’s to many more successful trips to the shop!


RP
ROSE MARIE P.
Fallbrook, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2025
verified customerVerified Customer
8
Their service was efficient.
Even though it took them three days to finally fix my car due to unforeseen circumstances in the shop, they fixed it efficiently. I appreciate their efforts. Thank you .
The Team from Fallbrook Auto Works responded on 07/10/2025 07:55 AM

We appreciate your understanding regarding the delay, Rose Marie. We're glad to hear that once we got to it, the fix was efficient. Your support means a lot, and we’re here whenever you need us next.


EQ
EDWIN Q.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great experience at Fallbrook Auto Works
We will definitely be back to Fallbrook Auto Works. They didn’t give up and helped me find and fix the issues with my truck. They are very professional, have great customer service and their price point very fair. I will definitely recommend their shop to my friends and family. Thank you!
The Team from Fallbrook Auto Works responded on 07/01/2025 04:20 PM

It's wonderful to hear that your truck is back in top shape and that our team could lend a helpful hand! Keeping those wheels turning is what we aim for, especially when the stakes are high. We appreciate your kind words about our professionalism and customer service; our team takes pride in rolling up their sleeves to tackle any challenge. Thanks for spreading the word to friends and family—it's the best compliment we could ask for. We'll be here, ready to assist whenever your truck needs a check-up or a little TLC!


KS
KERI S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
New client
This was our first time to this shop and we will now be a long time customer! Very professional and quick turn around.
The Team from Fallbrook Auto Works responded on 06/27/2025 02:12 PM

We're glad to hear that your first visit was a success! It sounds like you found your new favorite auto shop. We pride ourselves on our professionalism and speedy service, and it's always nice to know our efforts are appreciated. Looking forward to keeping your vehicle running smoothly for many miles to come!


JC
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JANE C.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Would not take my car to any other mechanic. Honest, and excellent workmanship.
Would not take my car to any other mechanic in Fallbrook. Honest and their workmanship is perfect.
The Team from Fallbrook Auto Works responded on 06/25/2025 07:56 AM

We truly appreciate your trust and glowing endorsement! It’s fantastic to know that you feel confident bringing your car to us—honesty and a job well done are our driving forces. We’ll keep steering towards quality service, so your wheels stay rolling smoothly. Here’s to many more miles together!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Great service
Thank you for quick service
The Team from Fallbrook Auto Works responded on 06/24/2025 07:57 AM

We appreciate your feedback about our quick service. Nothing like hitting the gas pedal on efficiency! If your vehicle ever needs a pit stop again, we're here to help.


MB
MICHAEL B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Great Service
A very good experience at Fallbrook Auto Works.
The Team from Fallbrook Auto Works responded on 06/23/2025 01:06 PM

We appreciate your positive feedback and are delighted to hear you had a very good experience with us. Our team is dedicated to ensuring that every visit is smooth and satisfying. It's always nice to know our efforts are paying off. If there’s anything specific that stood out during your visit, we’d love to hear about it!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Best Service
My brother sent me here and it is the absolute best. My whole family trusts Fallbrook Auto Works. Fast service and very affordable along with no bs like other places. You can trust FAW!
The Team from Fallbrook Auto Works responded on 06/23/2025 01:06 PM

It’s fantastic to hear that your brother pointed you in our direction! We aim to keep the “bs” at bay and focus on delivering speedy and reliable service. It’s wonderful knowing that we’ve earned the trust of your whole family — that’s truly the highest compliment. If you ever have more car-related adventures, we’re always ready to lend a helping hand!


CG
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CHRIS & DIANA G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Chris Grant
Fallbrook auto works has been our go to mechanic's shop for the past several years. They provide quality service at an affordable prices.

They don’t try to upsell you on erroneous repairs.
The Team from Fallbrook Auto Works responded on 06/18/2025 07:59 AM

It sounds like you've found a home away from home at Fallbrook Auto Works! We’re all about keeping it real and only fixing what’s truly broken—no need for mystery repair jobs around here. Your loyalty over the years means a lot to us, and we're committed to continuing to provide you with top-notch service at prices that won't make your wallet cry. If your vehicle could talk, it would probably thank you for bringing it to the right place!


MJ
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MARK J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Excellent service
The staff at Fallbrook Auto Works are always attentive, thoughtful and clear.
The Team from Fallbrook Auto Works responded on 06/17/2025 08:42 AM

We're glad to hear that our team made such a positive impression! Being attentive and clear is kind of our jam, and it's nice to know that it's appreciated. If you ever need us to tackle any car mysteries or merely want to chat about engines, we’re just a visit away!


TC
TODD C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
9
Got me pointed in the right direction
You guys were very helpful and went over and above, just doing a diagnostic and pointing out the problem. The fee was extremely fair!
The Team from Fallbrook Auto Works responded on 06/16/2025 08:01 AM

We appreciate your feedback and are glad to hear that our team was able to assist you effectively. Going above and beyond is part of our mission, and we're happy to know you found our diagnostic process helpful and fairly priced. If there's anything else that pops up or if you just want to chat about car stuff, feel free to drop by. Your satisfaction is our fuel!


SS
SONNY S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
Engine replacement 2012 jeep
Great people! eric and jessica thank you for your great services. Much Aloha!
The Team from Fallbrook Auto Works responded on 06/10/2025 03:50 PM

We appreciate your enthusiasm! It's fantastic to hear that our team made a positive impression on you. Eric and Jessica are indeed rock stars when it comes to providing great service. A little Aloha goes a long way, and we're glad to have shared some good vibes with you! If you need anything else, you know where to find us.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great service
Great service, knowledgeable and honest. Thank you

Multiple car customer
The Team from Fallbrook Auto Works responded on 06/06/2025 09:09 AM

We’re delighted to hear that you had a great experience with us! It’s always a pleasure to provide knowledgeable and honest service to our customers. With multiple cars in the family, we’ll do our best to keep them running smoothly. Here’s to many more reliable rides ahead!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Great customer service
Felt like family the whole time. Everything was explained with detail. Detailed estimates were given of upcoming maintenance needs. Thankful I found a shop that would explain things to me and not treat me like an expert.
The Team from Fallbrook Auto Works responded on 06/03/2025 07:58 AM

It sounds like you found your automotive home away from home! We believe that understanding your car's needs shouldn't feel like deciphering ancient hieroglyphics, so we're glad to hear that our team made the process clear and welcoming. We’re always here to ensure that you get the attention and care that keeps your vehicle running smoothly—like a well-oiled machine, but without the oily hands. Your trust in us means everything!


RH
ROB H.
Volvo 244
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
The Best
Super job! They got everything working again, despite parts complications. Great shop.
The Team from Fallbrook Auto Works responded on 06/02/2025 07:55 AM

We're really happy to hear that everything is running smoothly again, despite the parts gymnastics! It’s always a pleasure to help out and keep those wheels turning. If your car ever decides to throw another curveball, you know where to find us. Keep cruising!

Service Coupons and Posts
Thank you for trusting us with your cars for over 15 years! 🚗 Your loyalty warms our hearts! We're always here to provide quality service and a smile. Here's to many more trouble-free miles ahead! 😊 #FallbrookAutoWorks #CustomerAppreciation
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We're thrilled to hear that Eric fit you in for that brake check! 🚗🛠️ Safe travels on your upcoming trip! If you need anything else, you know where to find us. 🎉 #FallbrookAutoWorks #BrakeItToMakeIt
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We're delighted to hear about your experience! 🛠️ Our team loves playing detective, especially when it comes to sneaky battery thieves! 🕵️‍♂️ Thanks for trusting us to keep your ride in top shape. Keep cruising! 🚗💨 #FallbrookAutoWorks #AutoCare
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We’re thrilled you enjoyed our coffee and clean waiting room while we worked on your ride! 🚗☕️ Thanks for trusting us for your oil change—we promise to keep your car as happy as you! 😄 #FallbrookAutoWorks #CustomerAppreciation
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🚗🔧 Thanks for the shout-out! We're thrilled that Eric got your ABS system back on track without breaking the bank! Who knew a sensor could be so sneaky? 😉 Drive safe and let us know if you need anything else! #FallbrookAutoWorks #AutoRepairMagic
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We're thrilled to have earned your trust! 🚚✨ Honesty is our best policy—just like the mileage on your truck (hopefully). Thank you for being a loyal customer since day one! 🙌 #FallbrookAutoWorks #HonestyInRepair
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We love hearing that our communication is revving your engine! ?? At Fallbrook Auto Works, staying in touch keeps your ride running smoothly. Thank you for the kind words! We appreciate you! ? #AutoCare #CustomerSatisfaction
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?✨ We're thrilled to have been your go-to pit stop for all things auto for years! Your recommendation is the best fuel for our drive! Thank you for trusting us with your rides! ? #FallbrookAutoWorks #CustomerAppreciation
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Huge thanks for the awesome review! ?✨ We're thrilled to be your go-to for car care! Honesty is our policy—no sugar coating here, just the facts! ? Looking forward to keeping your rides in tip-top shape! ?? #FallbrookAutoWorks #HonestRepairs
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We’re so glad to be your trusted pit stop! ?️? Your confidence in our work fuels our drive for excellence every day. Thanks for keeping us in the fast lane of your automotive needs! #TrustFallbrook #AutoExcellence
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We're blushing from your kind words! ? At Fallbrook Auto Works, we believe in fixing cars, not wallets. No upselling here—just honest service with a smile! Thank you for trusting us. ?✨ #FallbrookAutoWorks #CustomerCare
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Thanks for the high praise, Mark! Our team goes the extra mile to take care of your truck. ?️ We're glad you appreciate our work! #BestAutoRepair #HappyCustomers
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Thanks for the awesome review, Robert! ? We're thrilled to have earned your trust and loyalty. Looking forward to keeping your wheels in top shape for years to come! #CustomerAppreciation #AutoWorks
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Thanks for the 5-star review, Doug! We're thrilled to hear that Eric could solve the ignition problem for your Toyota Corolla quickly. Here's to many more smooth rides ahead! ??️ #CustomerSatisfaction #AutoWorks
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Thanks for the awesome review! We're so glad we could help your wife's car get back to tip-top shape in no time. We appreciate your support and look forward to seeing you again! ?✨ #HappyCustomers #AutoWorks
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? Thanks for the stellar review! ? Our team is thrilled to hear that you had a top-notch experience with us. We truly appreciate your support! #CustomerSatisfaction #FiveStarService
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? Thanks for the glowing review, Tigre! We're thrilled to have helped you with your injector engine issue and keep you on the road smoothly. We're here for all your auto needs! ?? #HappyCustomers #AutoCare
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