Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

335 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


JH
J.t. H.
Lufkin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
J.T. said this is a good place to go for service. He appreciates the employees, enjoys them and said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SS
Simon s.
Lufkin, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Simon said the service was good.
This review was collected via phone interview by Customer Research Inc.

BB
Brandon B.
Lufkin, TX
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Brandon said the business has great and quick service.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Lufkin, TX
Chrysler 300
Verified Customer
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03/09/2019
Excellent service Center
My car is getting older with lots of mileage on it. I have had it repaired at Family Auto recently. I have never been disappointed by the speed of the repair
work. The work holds up and my car is out of the shop very quickly. thank you for the excellent, consistently speedy repair work you do for me and my family!!

JM
Jim M.
Lufkin, TX
INFINITI QX60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
State Inspection
State inspection completed in matter of minutes. Best shop in town for inspections.

KM
Ken M.
Lufkin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Great service every time!
Always satisfied with their work. Very dependable.

DC
David C.
Lufkin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
David said he was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Lufkin, TX
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Very satisfied customers
We have three cars and all have been in the Family Auto Shop at one time or another. All work done on them has been completed in a timely manner. We
consider the workers there our friends and neighbors. The diagnosis for our vehicles problems have always been correct. Never had to wait an unusual amount of time for completion of the repair. David has worked on our cars on Saturday several times so the repair could be completed as quick as possible.
We are very happy with the service.

RM
Ronald M.
Lufkin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Ronald said the technicians were very thorough and friendly. They did a state inspection on his vehicle.
This review was collected via phone interview by Customer Research Inc.

FW
Freda W.
Lufkin, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
5 stars!
Great service!

Verified Customer
Lufkin, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Friendly and affordable
Friendly staff and good prices. Depending on what you bring your car in for the turn around can take a while but worth the wait

CH
Carrol H.
Groveton, TX
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Carrol said they did the job right.
This review was collected via phone interview by Customer Research Inc.

DW
Domonique W.
Lufkin, TX
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
Customer Service
Everyone is really friendly and helpful.

BK
Barbara K.
Lufkin, TX
Toyota Camry
Verified Customer
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12/07/2018
Great place
Best place in town. And not far from my house. Really great owners. Merry Christmas and happy new year

AM
Alice M.
Nacogdoches, TX
Mercedes-Benz GLK-Class
Verified Customer
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11/21/2018
Great Honest Service
I’m so glad I found a place that is honest and has reasonable prices. Customer service is top notch. I drive from Nac to come here for service. I drive a Mercedes and it’s difficult to find qualified and knowledgeable service people that won’t over charge for the vehicle. This place has it all. Very satisfied customer.

TW
Tamra W.
Broaddus, TX
Land Rover LR2
Verified Customer
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11/16/2018
The employees
Your employers are so friendly & explain everything very throughly.
Your mechanic also goes the extra mile to make you happy & fix ANY problems.

LP
Linda P.
Corrigan, TX
Toyota Sienna
Verified Customer
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11/14/2018
Came in for inspection.
The service was excellent!

AS
Antonio S.
Diboll, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Antonio said the employees were able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Lufkin, TX
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
As usual
Always friendly competent service

LH
Luis H.
Lufkin, TX
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Luis said they fixed the problem and they were nice.
This review was collected via phone interview by Customer Research Inc.