Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

321 Reviews

98% Would Recommend
Latest Review about 4 hours ago

Reviews


AM
Alice M.
Nacogdoches, TX
Mercedes-Benz GLK-Class
Verified Customer
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11/21/2018
Great Honest Service
I’m so glad I found a place that is honest and has reasonable prices. Customer service is top notch. I drive from Nac to come here for service. I drive a Mercedes and it’s difficult to find qualified and knowledgeable service people that won’t over charge for the vehicle. This place has it all. Very satisfied customer.

TW
Tamra W.
Broaddus, TX
Land Rover LR2
Verified Customer
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11/16/2018
The employees
Your employers are so friendly & explain everything very throughly.
Your mechanic also goes the extra mile to make you happy & fix ANY problems.

LP
Linda P.
Corrigan, TX
Toyota Sienna
Verified Customer
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11/14/2018
Came in for inspection.
The service was excellent!

AS
Antonio S.
Diboll, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Antonio said the employees were able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Lufkin, TX
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
As usual
Always friendly competent service

LH
Luis H.
Lufkin, TX
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Luis said they fixed the problem and they were nice.
This review was collected via phone interview by Customer Research Inc.

AD
Aaron D.
Lufkin, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Aaron said the service was good.
This review was collected via phone interview by Customer Research Inc.

TR
Tammy R.
Lebanon, TN
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Honesty
Was a honest person and fair price

CG
Caitlyn G.
Lufkin, TX
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Caitlyn said the staff did the work she needed in a timely manner. They did a good job.
This review was collected via phone interview by Customer Research Inc.

AB
Alron B.
Lufkin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
They care about your service needs
At Family Auto it’s not just a commercial it’s people caring about family they make it personal.

MK
Mark K.
Nacogdoches, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Mark said the business got him in and out really fast.
This review was collected via phone interview by Customer Research Inc.

JM
James M.
Lufkin, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
The Best around!
Awesome folks to deal with! Just great people.

DL
Dian L.
Lufkin, TX
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Dian said this business is great. She was dealing with an issue with this vehicle since she bought it. She was taking it to the Kia dealership, who was giving her the run-around. This business found the problem.
This review was collected via phone interview by Customer Research Inc.

CP
Carl P.
Lufkin, TX
Chrysler Town & Country SWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Carl said the business does good quality work.
This review was collected via phone interview by Customer Research Inc.

AB
Alton B.
Lufkin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Friendly service
We are very pleased with the service

HP
Hope P.
Lufkin, TX
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Hope said the staff really helped by getting her vehicle serviced for her.
This review was collected via phone interview by Customer Research Inc.

WG
Wanda G.
Lufkin, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Wanda said the staff fixed what was wrong.
This review was collected via phone interview by Customer Research Inc.

SC
Sarah C.
Lufkin, TX
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Sarah said that the place always has good service.
This review was collected via phone interview by Customer Research Inc.

CL
Cody L.
Diboll, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Cody said he didn't have any problems, it was easy, quick and the service was good.
This review was collected via phone interview by Customer Research Inc.

GK
Gerald K.
Lufkin, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Gerald said the employees were nice and they took care of what was needed.
This review was collected via phone interview by Customer Research Inc.