Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

5896 Reviews

ReScore Reviews™ (71)

ReScore
Overall Rating 4.8732373/5Overall Rating 4.8732373/5Overall Rating 4.8732373/5Overall Rating 4.8732373/5rating 4.8732373
Original
Overall Rating 2.15493/5Overall Rating 2.15493/5rating 2.15493rating 2.15493rating 2.15493
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


TM
Tracey M.
Tinley Park, IL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019 Category: Service
Excellent service
Friendly service and comfortable waiting area

MK
Michael K.
Shorewood, IL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019 Category: Service
Oil change
Colin assisted me in service, he was easy to work with and got my car in and out very quickly

Verified Customer
Dolton, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2019 Category: Service
Service
Overall the staff their is quite friendly. Colin Simmons is one of your best assets. He is always professional and courteous. Not sure what you call the gentlemen that dry off cars after they are washed. Yet, please train them to dry off cars without putting scratches on them.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Thank You for completing the sure critic review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

RL
Robert L.
Worth, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
It's awesome non-union shop you can get your work done on time and accurate
All staff is friendly and courteous.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Bob, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

Verified Customer
Mokena, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Efficient
Efficient
TJ S., Service Director from Family Hyundai responded on 09/22/2019

 Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

TM
Thomas M.
Tinley Park, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Good, friendly people.
Friendly staff, good service.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Thomas, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

Verified Customer
Homer Glen, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
Good job!
Nice and fast this time but the car wash was terrible 😱
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Thank You for completing the sure critic review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

CP
Carol P.
Palos Heights, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Family Hyundai treats you like family
We have been always pleased with the service at Family Hyundai. The service hours are also very convenient
for working people. We will be back!
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Carol, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

DR
Douglas R.
Oak Forest, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Great service department!
Friendly and informative! Great service department!
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Douglas, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

Verified Customer
Tinley Park, IL
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2019 Category: Service
Got time to kill?
I found out the hard way that Monday morning is the worst time to go in for an oil change!
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Thank You for completing the sure critic review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

OM
Oluwadamilola M.
Frankfort, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Great service always!
I just love the quality of service I get at this location, not to mention the hospitality of this store supplying warm coffee, a variety of snacks and really fast WiFi...car servicing at its best..
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Oluwadamilola,  Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 


TJ Schmitt
Service Director
Family Hyundai
708-444-7100

TD
Timothy D.
Orland Park, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Did what they said ,in the timeframe they said they would.
Quality work.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Timothy, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

BM
Bruce M.
Oak Forest, IL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Service
Quick courteous service after being stalled on a busy highway.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Bruce, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

EP
Edward P.
Chicago, IL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Oil Change & Misc,
Always fast and accurate service. Also had a part under warranty replaced with no problem.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Edward,  Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

Verified Customer
Tinley Park, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Time
They always work their best to get customers out in a timely manner.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

 Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

RR
Robert R.
Palos Heights, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
.
.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Robert, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

JK
Joseph K.
Oak Lawn, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2019 Category: Service
Disappointing
My wife brought in our Santa Fe for an oil change and Inspection. Power Steering fluid began leaking out of no where. Family would not cover repair costs 3weeks after warranty or even the $5 oil change coupon
TJ S., Service Director from Family Hyundai responded on 09/17/2019

Joseph, I'm very concerned when we are accused of something we have absolutely no control over such as the timing of a power steering leak. You were offered a substantial discount on the service as a goodwill gesture from our dealership as your warranty has expired. I would be more than happy to show you exactly what I showed your wife and answer any questions you may have about the needed repair. I attempted to reach you by phone and left a voice-mail. Please give me a call at your earliest convenience.


Sincerely, 


TJ Schmitt
Service Director
Family Hyundai
708-444-7100

Verified Customer
Orland Park, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Service
Took care of me for an oil change without an appointment and finished in a good amount of time.
TJ S., Service Director from Family Hyundai responded on 09/22/2019

 Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

AG
Anna G.
Downers Grove, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Always Superb
Dealership is great. I’ve bought multiple vehicles here. Service is wonderful and helpful. Highly recommended
TJ S., Service Director from Family Hyundai responded on 09/22/2019

Anna, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

GE
George E.
Tinley Park, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Oil change
Everything went well was in and out quickly especially for s busy Saturday. Team was friendly and it was very easy to make an appointment
TJ S., Service Director from Family Hyundai responded on 09/22/2019

George, Thank You for your greatly appreciated 5 star review. We look forward to seeing you for your next visit. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100