Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

4643 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.8431386/5Overall Rating 4.8431386/5Overall Rating 4.8431386/5Overall Rating 4.8431386/5rating 4.8431386
Original
Overall Rating 2.05882/5Overall Rating 2.05882/5rating 2.05882rating 2.05882rating 2.05882
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


WG
William G.
Orland Park, IL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Serviuce
Very friendly and attentive. Also very fast

RS
Regina S.
Country Club Hills, IL
2016 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2018 Category: Service
Great people, great service
Great service advisor. He listened to my concerns and answered my questions. Service performed in a timely matter.

CH
Cresencio H.
Chicago, IL
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
good service and better environment staff are friendly
Tom salin has help me hes a good advisor and recommend me whats need to be done with my car.

Verified Customer
Tinley Park, IL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Great Service
Friendly, and service completed when it was promised

JP
Joseph P.
Midlothian, IL
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Clean and nice
It was guick

PH
Paul H.
Palos Park, IL
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
First oil change
Had it done more quickly than they estimated. Was great for a last minute thing

Verified Customer
Oak Forest, IL
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Steering coupler repair
Satisfied that the repair happened in a timely manner

JP
John P.
Bourbonnais, IL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Great service
Prompt friendly and efficient service in a clean and comfortable location. Work completed on time and at cost quoted.

LR
Laura R.
Oak Forest, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Very Quick and Courteous Service
Upon arriving for my oil change and tire rotation appointment, my car was promptly checked in. I was guided to the waiting room which is very comfortable with big screen TV. My car was serviced along with a wash and completed in less than an hour. I appreciate the hours of service are till 7pm on weekdays to fit my work schedule.

AA
Ahmad A.
Romeoville, IL
2014 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Best service and sales ever
Very friendly and fast, Crystal was very nice and Courteous. You truly feel like a family when you are there. Please keep up the good job.

JS
Jerry S.
Romeoville, IL
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Review
Excellent job as always
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Jerry, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

DB
Debra B.
Orland Park, IL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great service great employees.
I want to thank Michael and Erik, Nick the mechanic and Courtney( sorry if I got your name wrong) the nice young lady who took over for Dan. Its because of you Michael and Erik why I keep coming back!
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Debra, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 



 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

HM
Horace M.
Richton Park, IL
2009 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
the service people are always friendly
the service at Family Hyundai is always good.
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Horace, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 



 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

Verified Customer
Tinley Park, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Oil change
The service was done quickly and we were welcomed when we drove are car into the service area. Will bring the car back. The car was also returned clean.
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 



 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

IL
Ida L.
Chicago, IL
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
An excellent job was done and efficient.
Satisfied with the service
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Ida, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 

TJ Schmitt

Service Director
Family Hyundai
708-444-7100

Verified Customer
Orland Park, IL
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service
Service was great as always
TJ S., Service Director from Family Hyundai responded on 09/21/2018

 Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

Verified Customer
New Lenox, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Friendly, close, and good service.
As a caregiver of two elderly parents with dementia I live life by the clock. and do not have much time to post. All I can say is thumbs up!!!
TJ S., Service Director from Family Hyundai responded on 09/21/2018

 Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

MK
Mistey K.
Channahon, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Jordan
When my car came out of service it appeared as if it had not been washed. Jordan stated that it definitely had, but that I had some particularly stubborn bugs. He immediately took it back, scrubbed the front and re-washed the car. He then hand-dried it. He did so with a happy demeanor. I wish more places had employees like Jordan!
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Mistey,  Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

PJ
Pete J.
Chicago, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Good service/ misleading inventory
While waiting for an oil change, I asked to see a used Sonata that was for sale on Family Hyundai's website. After 10 minutes of searching, the staff informed me that the specific vehicle was sold. Ok, that happens. BUT one week later the exact same vehicle is still listed on their very own website?? Either they did not want to sell it to me, or they have no reliable listings on their website. OR quite possibly this car is left as a teaser listing to get folks to make contact with the dealership since the mileage was so low. 5 stars for the service department. 1 star for the sales department.
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Pete, Thank You for the greatly appreciated 5 star review. I'll pass on your other concern to our Sales Manager. Thanks again and Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100

DH
Dennis H.
Lockport, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Fantastic service
The service rep. Who took care of me was fantastic and very professional always keeping me informed of what was going on with my car. You have a great employee representing your business. We will not bring our 2 Hyundai’s anywhere else for service but Family Hyundai! Thanks for the great experience!
TJ S., Service Director from Family Hyundai responded on 09/21/2018

Dennis,  Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit.
Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100