ReScore Reviews™ (33)

ReScore
Overall Rating 4.8181827/5Overall Rating 4.8181827/5Overall Rating 4.8181827/5Overall Rating 4.8181827/5rating 4.8181827
Original
Overall Rating 1.93939/5rating 1.93939rating 1.93939rating 1.93939rating 1.93939
95% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Stephan O. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Survey are stupid "
CSI score are the most overrated thing in the car business..
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/20/2018 10:11 AM
Verified Customer on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mike the service guy"
I went in to drop my car off the night before my scheduled appointment and Mike asked if I had time now they could perform the work I needed done for a recall now instead of leaving my car and having to find a ride back the next day to pick the car up. I was very happy to hav3 the work done then! Thank You Mike!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/20/2018 10:08 AM
Melissa G. on 01/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
Brought my vehicle in for an oil change on a Saturday. From previous experiences here I knew without an appointment I had to get there early. Got in line by 7:10 a.m. and waited for the doors to open at 8. Doors opened at 7:50 and I was the third car in. Still took almost and hour but after a misunderstanding on the oil change "package" Hyundai offers, I was satisfied with the resolution.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/20/2018 05:34 AM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Melissa, Thank You for your feedback. I would always recommend making an appointment if you can, however give us a call if you are trying to get in for an oil change and we can help give you a time to come in with the least estimated wait time, for example we had no oil changes waiting at 1:30 on the same Saturday you arrived at 7:10. Thanks again and Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Nuria V. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place to take my car for service "
I love the friendly customer service the nice clean waiting area and the great job they did on my car and a car wash with it. I’m definitely coming back.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/19/2018 07:56 PM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Nuria, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Karina P. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Great customer service. Always attentive when a customer arrive
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/19/2018 07:33 PM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Karina, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Kevin B. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Service"
Great professional service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Repair
Review Created: 01/19/2018 07:22 PM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Kevin, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Dale R. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance "
Friendly and knowledgeable service managers
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/19/2018 07:09 PM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Dale, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Jennifer J. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service!!"
Love Family Hyundai
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/19/2018 06:17 PM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Jennifer, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely, 


TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Patricia M. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Service with a smile
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/19/2018 10:38 AM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Patricia, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Appointment"
Outstanding service.
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/19/2018 07:42 AM
TJ S., Service Director at Family Hyundai responded on 01/20/2018

Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled service. Have a Great Weekend!

Sincerely,

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Dennis S. on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Usually services is excellent. This is the first time I have left frustrated and dissapointed."
Unfortunately both issues weren't resolved. I have a new car with less then 2,000 miles and there is still issues with the hatch and front tires.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 06:48 PM
Deborah V. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tom. He's the best service consultant! "
Any car service issues that I have are usually corrected in one visit.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/18/2018 03:48 PM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Deborah, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Julie K. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service person Tom is always courteous and explanatory.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 02:45 PM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Julie, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Karen B. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
good service and customer service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/18/2018 12:16 PM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Karen, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Jessica V. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
They are very thurough on what need to get changed when it came to be my cabin filter and the other filter which was very dirty so I had them change it
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 11:17 AM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Jessica, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A loyal customer for 12 years"
I have been a loyal customer of this service department for 12 years. Quality work, EXCELLENT service advisors (thanks Tom Salin), the high level of professionalism demonstrated by the staff in general, and the fact that you stand behind your work keeps me coming back.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/18/2018 10:17 AM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely,

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The personnel "
Great interaction.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/18/2018 09:27 AM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely,

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Barbara A. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service 5"
Great service
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/18/2018 02:49 AM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Barbara, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Robert L. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful for my needs all questions answered to my satisfaction. No problems."
My appointment was for 9:00 am and was serviced on time, as promised. I was out in less than an hour. My service rep was attentive and courteous.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/17/2018 02:59 PM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Robert, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Roland B. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly personal. And great service"
Always greeted pleasantly. Always get things fixed quickly. Always check car out so it will run well
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/13/2018
Service Type: Maintenance
Review Created: 01/17/2018 02:43 PM
TJ S., Service Director at Family Hyundai responded on 01/18/2018

Ronald, Thank You for your positive feedback and greatly appreciated 5 star review. We look forward to seeing you for your next scheduled visit. Have a Great Day!

Sincerely, 

TJ Schmitt
Service Director
Family Hyundai
708-444-7100
Displaying Review 1 - 20 of 3488 in total