business image

Family Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,748 Reviews)
66
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
216
Total ReScores
4.9
ReScore Average
66
Net Promoter Score ®

Business Details

About

Family Hyundai is located in Tinley Park, IL. We proudly serve our neighbors from Lincolnwood, Downers Grove, Countryside, Joliet, Mokena, Aurora, Oak Lawn, Frankfort, Matteson, North Aurora, Highland, Orland Park, New Lenox, Oak Forest, Park Forest, and Calumet City. Call us today to schedule your next service appointment. Our Family Hyundai is located in Tinley Park, IL. We proudly serve our neighbors from Lincolnwood, Downers Grove, Countryside, Joliet, Mokena, Aurora, Oak Lawn, Frankfort, Matteson, North Aurora, Highland, Orland Park, New Lenox, Oak Forest, Park Forest, and Calumet City. Call us today to schedule your next service appointment. Our technicians are ready and waiting to help with all of your vehicle maintenance needs! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(708) 444-7100

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (US & Canada)
8101 W. 159th Street Tinley Park, IL 60477
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,748 Reviews)

MP
gravatar
Marcia P.
New Lenox, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/06/2024
0
Category: Service
Appts don’t mean anything
The worst experience ever. And the last time I used the service dept it was pretty bad too.
Had an appt at noon for first oil change on my new car. Took 2 weeks to even get an appt.
At 1:20 I replied to the text message looking for an update. Never received a response. At 1:40 I asked at the service desk to see what was taking so long. Was told oil change was complete and they were removing the roof rack which I asked to be done when I arrived. At 2:00 went to service desk again, gentleman went to check on it. At 2:05 another man came out to say they were just putting my car up and were about to begin. I was livid and said forget it, just get my car. I will go elsewhere and pay. This was a complete waste of my afternoon. Why make an appt at all?
Free service is not worth it. I will be taking my business elsewhere
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.