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Family Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,748 Reviews)
66
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
216
Total ReScores
4.9
ReScore Average
66
Net Promoter Score ®

Business Details

About

Family Hyundai is located in Tinley Park, IL. We proudly serve our neighbors from Lincolnwood, Downers Grove, Countryside, Joliet, Mokena, Aurora, Oak Lawn, Frankfort, Matteson, North Aurora, Highland, Orland Park, New Lenox, Oak Forest, Park Forest, and Calumet City. Call us today to schedule your next service appointment. Our Family Hyundai is located in Tinley Park, IL. We proudly serve our neighbors from Lincolnwood, Downers Grove, Countryside, Joliet, Mokena, Aurora, Oak Lawn, Frankfort, Matteson, North Aurora, Highland, Orland Park, New Lenox, Oak Forest, Park Forest, and Calumet City. Call us today to schedule your next service appointment. Our technicians are ready and waiting to help with all of your vehicle maintenance needs! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(708) 444-7100

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Central Time (US & Canada)
8101 W. 159th Street Tinley Park, IL 60477
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6,748 Reviews)

AK
gravatar
Ashley K.
Manhattan, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2024
0
Category: Service
Very rude, lying, wasted our time
I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down payment, he came back and said they gave the car to someone else. Jose kept telling us that we had "first dibs" and "priority" and to not worry about someone else getting the car, he said we had priority no matter what which was a lie. After he told us someone just bought it we asked why he said we had "priority and first dibs". He gaslighted us
saying that he didn't mean it and never said that and we must of heard him wrong after we kept asking and he kept saying the same answer to not worry about anyone else buying the car. Jose started to laugh and make us feel horrible. We were very hurt after spending 4 hours trying to get my brother his first car. We then asked to speak to the manager and he was just as rude. Neither of them didn't apologize for wasting our time. Jose never apologized, he only got defensive and had no manner, he couldn't care less. They had no manners whatsoever and wasted our time. All they had to do was apologize for wasting our time and for someone else getting the car and I would have had some respect for them but they did not care. Never have experienced such horrible customer service especially at other dealerships. I'm writing this to hopefully help others not waste their time and being treated with no respect and and manners. Jose also started laughing at my family and I when leaving, extremely disrespectful.
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