Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

839 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review 3 days ago

Reviews


ES
EARL S.
Mc Kinney, TX
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
They never oversell you
These guys are great. Competent and ethical. Service is as quick as the circumstances permit. I’m completely comfortable recommending them.

Verified Customer
Mc Kinney, TX
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
Easy to work with - prompt service
Very pleasant employees. Easy to work with & explained what would be done, whether or not they felt it would completely fix problems, what to look for with vehicle in the next few days.

AA
Allison A.
Mc Kinney, TX
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Allison said the employees were super nice and very helpful. She had no issues and didn't have to wait long.
This review was collected via phone interview by Customer Research Inc.

PH
Patricia H.
Mc Kinney, TX
Chevrolet Bolt EV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Patricia said it was excellent with this business. She stated she likes the people who work there, she really likes the man who manages the place and that they are all very nice, very polite and very good.
This review was collected via phone interview by Customer Research Inc.

AN
Andrea N.
Mc Kinney, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Andrea said the service was good.
This review was collected via phone interview by Customer Research Inc.

DG
Debroah G.
Mc Kinney, TX
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Debroah said the service provided by this business was great. She said she had not been here for a year and the staff remembered her and were very friendly. She also said they serviced her vehicle right away.
This review was collected via phone interview by Customer Research Inc.

JB
JOHN / MARILYN B.
Mc Kinney, TX
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019
First choice
Having lived in McKinney since 1999, I’ve had the opportunity to do business with several auto repair shops. Using that experience, FastLane is always the first place I call when a problem arises in any of our 5 vehicles. Fast, fair, and professional.

AP
Angela P.
Mc Kinney, TX
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Angela said the employees are courteous, they communicate, and they don't take advantage. The service and customer service are great.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mc Kinney, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019
Audi radiator water loss
I was losing water from my radiator but could not tind the source. Took it in to Fast Lane and they did a pressure test to determine where the water was going. They found the source and contact me and went over the problem and gave me a price for repairs. I decided to go with it and repairs were done in a reasonable time. I am satisfied and everything seems to be ok.

KD
KEVIN D.
Mc Kinney, TX
Nissan Pathfinder
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2019
Won’t go back
My husband took my vehicle in for new brakes to be put on in the front. He was told that both front and back needed to be done. Interestingly enough, the back brakes had been done just a few months prior...not good. They did however miss the alignment that needs to be done due to a minor accident. We had dropped the car off the night prior and when we called to let them known what we needed to be done, the fella who answered the phone acted like we were putting him out. My husband has to call twice to get an update and then never received a call that the work was completed. Customer service is absolutely not their first priority...very disappointed

WW
WAYNE / NANCY W.
Mc Kinney, TX
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Friendly, rapid service
They are always accommodating.

LW
LARRY W.
Mc Kinney, TX
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Great Service
I only went in for a state inspection. It was done quickly and professionaly. I will use Fastlane for other services in the future.

Verified Customer
Mc Kinney, TX
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
Always Honest!
Lawrence is such an honest guy! He has saved me several times.

BG
Brian G.
Mc Kinney, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Brian said this business was fast. They took care of him. He went in for an inspection and they put air in his tires.
This review was collected via phone interview by Customer Research Inc.

SH
Susan H.
Farmersville, TX
Cadillac XTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Susan said the staff is trustworthy.
This review was collected via phone interview by Customer Research Inc.

GP
Gaye P.
Mc Kinney, TX
Suzuki Grand Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Gaye said she appreciates the service.
This review was collected via phone interview by Customer Research Inc.

WW
WAYNE / NANCY W.
Mc Kinney, TX
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Always Excellent and Caring of Customers
We've known Lawrence for a lot of years and we value his friendship. He provides us excellent service, as do all who work there, and a caring, friendly spirit. They are always cost-conscious while looking out for the well-being of their customers. You can't go wrong coming to Fastlane.

MN
MARIA / JESUS N.
Mc Kinney, TX
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Honest, and Reasonable
Fastlane has serviced all our family cars. They offer great, honest, reasonable, and reliable service.

MC
Melvin C.
Mc Kinney, TX
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Melvin said the business was prompt and the staff were courteous.
This review was collected via phone interview by Customer Research Inc.

KB
KEITH B.
Mc Kinney, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Fast and efficient
Couldn't ask for better