Feldman Hyundai of Waterford


Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

290 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.7142857/5Overall Rating 4.7142857/5Overall Rating 4.7142857/5Overall Rating 4.7142857/5rating 4.7142857
Original
Overall Rating 1.85714/5rating 1.85714rating 1.85714rating 1.85714rating 1.85714
97% Would Recommend
100% Business Response
Latest Review 11 months ago
Stuart B. on 01/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
Perfection!!!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/13/2017
Service Type: Repair
Review Created: 01/25/2017 05:37 AM
Derek W S. at Feldman Hyundai of Waterford responded on 01/25/2017

Thank you for the kind words and for taking the time to grade our service department.

Derek

Nicole H. on 01/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service every time "
Love this place. I pass other Hyundai service centers but opt to drive further to come here.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 01/14/2017
Service Type: Maintenance
Review Created: 01/21/2017 05:58 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/23/2017

Thank you for the kind words and for taking the time to grade our service department.

Derek

Susan E. on 01/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
I prefer to take my 2011 to the dealer, Feldman Hyundai in Wateford because Derek and his associates provide outstanding customer service.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 01/12/2017
Service Type: Repair
Review Created: 01/17/2017 10:22 AM
Derek W S. at Feldman Hyundai of Waterford responded on 01/17/2017

Thank you for the kind words and for taking the time to grade our service department.

Derek

Charles L. on 01/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SERVICE."
COMPETENT, FRIENDLY SERVICE.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/12/2017
Service Type: Repair
Review Created: 01/16/2017 03:58 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/17/2017

Thank you for taking the time to grade our service department.

Derek

VERT K. on 01/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I'm regular customer in the last 4 years, always get friendly & good service.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 01/11/2017
Service Type: Maintenance
Review Created: 01/13/2017 03:05 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/13/2017

Thank you for taking the time to grade our service department.

Derek

Verified Customer on 01/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Great place to have coffee and service manager is great
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 01/10/2017
Service Type: Maintenance
Review Created: 01/13/2017 06:05 AM
Derek W S. at Feldman Hyundai of Waterford responded on 01/13/2017

Thank you for the kind words and for taking the time to grade our service department.

Derek

Mary B. on 01/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Detailing plus"
Great detailing service plus warranty work.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/10/2017
Service Type: Maintenance
Review Created: 01/12/2017 01:13 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/12/2017

Thank you for taking the time to grade our service department.

Derek

Lasondra D. on 01/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Great Experience!"
Feldman Hyundai of Waterford has a very welcoming environment. The team is friendly and provides great customer service! I met with Derrick to discuss new tires and other possible maintenance. He was very honest about my needs and gave me time to weigh my options and make an informed decision. Overall, I had a great experience!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/04/2017
Service Type: Maintenance
Review Created: 01/12/2017 10:56 AM
Derek W S. at Feldman Hyundai of Waterford responded on 01/12/2017

Thank you for taking the time to grade our service department.

Derek

Bethany P. on 01/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good service visit"
Service staff was very friendly
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/06/2017
Service Type: Maintenance
Review Created: 01/11/2017 04:03 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/12/2017

Thank you for taking the time to grade our service department.

Derek

Robert G. on 01/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completely Satisfied with Service"
My experiences (2) with service here have been excellent. I purchased my vehicle at another dealer because Feldman could no get the car I wanted
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/09/2017
Service Type: Repair
Review Created: 01/11/2017 01:50 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/11/2017

Thank you for the kind words, and for taking the time to grade our service department,

Derek

Demetrius W. on 01/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best around. "
Great service all around.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/02/2017
Service Type: Repair
Review Created: 01/08/2017 05:35 AM
Derek W S. at Feldman Hyundai of Waterford responded on 01/09/2017

Thank you for taking the time to grade our service department.

Derek

Verified Customer on 01/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Feldman Hyundai"
Great people and service was excellent. Would recommend to others!!
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 01/04/2017
Service Type: Maintenance
Review Created: 01/06/2017 06:03 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/07/2017

Thank you for taking the time to grade our servcie department.

Derek

Donald S. on 01/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
YES
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/03/2017
Service Type: Repair
Review Created: 01/05/2017 06:09 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/06/2017

Thank you for the kind words and for taking the time to grade our service department.

Derek

Janet R. on 01/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Not only did I get great service, but the team was very personable and they even washed my car!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/29/2016
Service Type: Maintenance
Review Created: 01/04/2017 05:13 PM
Derek W S. at Feldman Hyundai of Waterford responded on 01/05/2017

Thank you for taking the time to grade our service department.

Derek

Lourdes A. ReScore Review on 12/30/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"tire replacement"
My mistake, the noise was not due to the tires.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 12/27/2016
Service Type: Maintenance
Review Created: 12/30/2016 04:01 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"tire replacement"
The tires were not properly done. When PI called the parts department, he quoted $208, when I got there service charged me $219.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 12/27/2016
Service Type: Maintenance
Review Created: 12/30/2016 04:01 AM
Derek W S. at Feldman Hyundai of Waterford responded on 12/30/2016

Sir,

Please give me a call first thing in the morning. I will fix the issue with the tires for you. I would like the chance to fix this for you.

Derek
248-599-5949

Laura O. on 12/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"COURTEOUS, COMPETENT AND HONEST"
PEOPLE YOU CAN TRUST.
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 12/26/2016
Service Type: Maintenance
Review Created: 12/28/2016 03:07 PM
Derek W S. at Feldman Hyundai of Waterford responded on 12/29/2016

Thank you for the kind words and for taking the time to grade our service department. I will pass on the comments to the techs involved with your repair. 

Happy New Years and thank you again,

Derek

Verified Customer on 12/27/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, knowledgeable staff."
Had grease on my seat from service persons pants in 2 places but it was taken care of & cleaned. Service prices are very good & I feel like they would take care of their own cars as best as possible.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/23/2016
Service Type: Repair
Review Created: 12/27/2016 04:53 PM
Derek W S. at Feldman Hyundai of Waterford responded on 12/28/2016

Thank you for taking the time to grade our service department.

Derek

Aaron K. on 12/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent and timely service"
They fit me in for an oil change just before the holidays without any issues. The service was done efficiently and in a timely fashion in a friendly and professional manner. Recommended for all your Hyundai vehicle service needs.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 12/23/2016
Service Type: Maintenance
Review Created: 12/27/2016 04:26 PM
Derek W S. at Feldman Hyundai of Waterford responded on 12/28/2016

Thank you for the kind words and for taking the time to grade our service department.

Derek

Randall S. on 12/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Product and Dealer in Town"
another great experience with the Feldman Group Hyundai of Waterford. Will definitely buy another car again
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/15/2016
Service Type: Repair
Review Created: 12/23/2016 07:03 PM
Derek W S. at Feldman Hyundai of Waterford responded on 12/26/2016

Thank you for the kind words and for taking the time to grade our service department.

Derek

Donna B. on 12/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"30000 service checkup"
As usual, great service. I really needed new air filters and I can smell the difference!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/15/2016
Service Type: Maintenance
Review Created: 12/23/2016 08:29 AM
Derek W S. at Feldman Hyundai of Waterford responded on 12/23/2016

Thank you so much for the kind words and for taking the time to grade our service department.

Derek

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