Franklin Auto Service


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

244 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review about 1 month ago
RAQUEL R. on 10/20/2017
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"Oil Change"
Very clean; efficient service; well mannered gentlemen Direct communication Honest and ethical
Vehicle: Hyundai Elantra
Service Date: 10/18/2017
Review Created: 10/20/2017 08:38 AM
Darrell a., Owner at Franklin Auto Service responded on 10/30/2017

Thank you it's our pleasure to help you.Please refer your friends and family.

ALAN H. on 10/11/2017
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"Great as always.."
Reliably friendly and competent. The best!
Vehicle: Ford Flex
Service Date: 10/10/2017
Review Created: 10/11/2017 06:21 AM
Darrell a., Owner at Franklin Auto Service responded on 10/30/2017

Thank you it's our pleasure to help you.Please refer your friends and family.

GEORGE M. on 10/07/2017
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"Front brakes, engine gasket leak..."
Brakes are 1000% better. Engine is smoother with less shaking.
Franklin Auto still cannot fix that my rear wheels are going forward or the loose nut behind the wheel.
Vehicle: Ford Focus
Service Date: 10/06/2017
Review Created: 10/07/2017 10:17 AM
Darrell a., Owner at Franklin Auto Service responded on 10/30/2017

You are always fine to get your therapy from us  whenever you want.Thank you it's our pleasure to help you.Please refer your friends and family.

JON C. on 09/28/2017
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"Great customer service"
Pam, Rudy and team are absolutely class acts. They make you feel like family. Treated us very well. Honest people!
Vehicle: Saab 9-7X
Service Date: 09/28/2017
Review Created: 09/28/2017 07:51 PM
Darrell a., Owner at Franklin Auto Service responded on 10/06/2017

Thank you it's our pleasure to help you.Please refer your friends and family.

PAM M. on 08/26/2017
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"Great service!!"
The people are friendly and I always get great service.
Vehicle: Ford Edge
Service Date: 08/24/2017
Review Created: 08/26/2017 06:19 AM
Darrell a., Owner at Franklin Auto Service responded on 08/28/2017

Thank you for the business .We appreciate the positive comments

MARK S. on 08/25/2017
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"Always a great experience with Rudy, Pam, and their mechanics. "
We have gone to Franklin Auto Service for years and years for our three (3) cars and they do an excellent job with our cars. They have coupons! Service is prompt.
Vehicle: Lexus ES 350
Service Date: 08/23/2017
Review Created: 08/25/2017 12:10 PM
Darrell a., Owner at Franklin Auto Service responded on 08/28/2017

Thank you for the business .We appreciate the positive comments

BETH F. on 08/20/2017
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"Low Tire Pressure"
They found a large nail in my tire without removing the tire from my car
Vehicle: Ford Escape
Service Date: 08/10/2017
Review Created: 08/20/2017 01:41 PM
Darrell a., Owner at Franklin Auto Service responded on 08/28/2017

Thank you for the business .We appreciate the positive comments

PHILIP P. on 07/17/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"nothing special. just fast service "
Everything verbal and when the final bill it was double and never given any estimated cost or final bill. violation of Michigan law
Vehicle: Buick Enclave
Service Date: 06/28/2017
Review Created: 07/17/2017 10:16 AM
Darrell a., Owner at Franklin Auto Service responded on 07/28/2017

We are very committed to every customer having a great experience at our store. I'm glad that after we talked you were completely satisfied with our service and the miscommunication has been totally corrected.It was my pleasure to speak to you.
Thanks again,
Darrell,Pam and crew

SAM B. on 06/27/2017
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"Great service, warm and welcoming place"
Work is done well and on time. People are knowledgeable, helpful and fair
Vehicle: Honda Odyssey
Service Date: 06/24/2017
Review Created: 06/27/2017 04:16 AM
Darrell a., Owner at Franklin Auto Service responded on 07/18/2017

Thank you for the business .We appreciate the positive comments

NURI J. on 06/12/2017
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"First time, but very satisfied. "
They were nice, and fast.
Great communication with email.
I found out that did not have front brakes and it takes about two hours for them to receive parts from store and fix my car. I do not think that price was unreasonable.
Vehicle: Pontiac Bonneville
Service Date: 06/10/2017
Review Created: 06/12/2017 05:43 AM
Darrell a., Owner at Franklin Auto Service responded on 06/18/2017

Thank you it's our pleasure to serve you.

HEIDI G. on 05/19/2017
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"Awesome!"
I had a very good experience with my recent experience at Franklin Auto Service. I got my car in and they had the problem resolved quickly for a inexpensive price. If I went to my dealership, they would have charged a crazy amount in comparison to what I paid at FAS. I will be back again!!!
Vehicle: Subaru Outback
Service Date: 05/17/2017
Review Created: 05/19/2017 05:59 AM
Darrell a., Owner at Franklin Auto Service responded on 05/20/2017

Thanks for letting us serve you.We appreciate your business.

JIM L. on 05/17/2017
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"Oil Change"
Awesome customer service, very timely and competive pricing!! Thanks for great service.
Vehicle: Chrysler Town & Country
Service Date: 05/15/2017
Review Created: 05/17/2017 07:38 AM
Darrell a., Owner at Franklin Auto Service responded on 05/20/2017

Thanks for letting us serve you.We appreciate your business.

KELLY S. on 05/10/2017
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"Personal service"
They got my car in when they said they would, fixed it promptly , took me on a test drive and the price was reasonable.
Vehicle: Plymouth Barracuda
Service Date: 05/09/2017
Review Created: 05/10/2017 03:19 AM
Darrell a., Owner at Franklin Auto Service responded on 05/14/2017

Thanks for the review .We believe in treating customers the way we would want to be treated.Honest, Friendly and accurate.
Pam ,JRudy and Crew

MARGO K. on 04/25/2017
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"Great service"
Great people to deal with!
Vehicle: Ford Fusion
Service Date: 04/19/2017
Review Created: 04/25/2017 05:08 AM
Darrell a., Owner at Franklin Auto Service responded on 04/27/2017

Thanks for letting us serve you.We appreciate your business.

Dean P. on 04/14/2017
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"Saturn repair"
Great overall service.. so happy we found this dedicated and honest repair shop. We take all 4 of our cars here now. Thank you!
Vehicle: Saturn Aura
Service Date: 04/12/2017
Review Created: 04/14/2017 05:20 AM
Darrell a., Owner at Franklin Auto Service responded on 04/17/2017

Thanks for letting us serve you.We appreciate your business.

KELDA L. on 04/07/2017
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"Franklin Auto Service is the Best"
Pam and Crew are always friendly and ready to help. I love that they give your car a full inspection along with an oil change.
Vehicle: Kia Optima
Service Date: 04/05/2017
Review Created: 04/07/2017 06:34 AM
Darrell a., Owner at Franklin Auto Service responded on 04/08/2017

Thanks for letting us serve you.We appreciate your business.

CINDY J. on 04/03/2017
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"Friendly, local and fast service "
I went in to Franklin Auto last week because my tire kept losing air. After being told by Belle Tire I'd need to wait 2 1/2 hours I thought I'd give this local service station a try. They took my car right in and fixed my tire in 15 minutes for $20! I'll be back for sure! Old fashioned service and fair pricing.
Vehicle: Chevrolet Traverse
Service Date: 03/27/2017
Review Created: 04/03/2017 10:40 AM
Darrell a., Owner at Franklin Auto Service responded on 04/04/2017

Thanks for giving us a try .We always get you back on the road as quickly as possible.We are a full service auto repair shop.We can repair and maintain your vehicles.
Pam,Rudy and crew

Dean P. on 03/14/2017
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"Awesome service"
The staff quickly assessed the problem. Communicated any changes and promptly had vehicle completed as indicated
Vehicle: Jeep Liberty
Service Date: 03/08/2017
Review Created: 03/14/2017 11:06 AM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

EUG R. on 03/10/2017
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"Fast and friendly "
I am always pleased with their service.
Vehicle: Ford Taurus
Service Date: 03/08/2017
Review Created: 03/10/2017 03:31 AM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

ALLEN W. on 03/08/2017
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"Prompt service. Reasonable price"
Consistently friendly, good service at a reasonable price. This time was for replacement of rear axle seals.
Vehicle: Ford Taurus X
Service Date: 03/06/2017
Review Created: 03/08/2017 05:31 PM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

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