Overview

Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

2093 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.8648608/5Overall Rating 4.8648608/5Overall Rating 4.8648608/5Overall Rating 4.8648608/5rating 4.8648608
Original
Overall Rating 2.05556/5Overall Rating 2.05556/5rating 2.05556rating 2.05556rating 2.05556
87% Would Recommend
100% Business Response
Latest Review 27 days ago

Reviews


CG
Carolyn G.
Garland, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
SERVICE DEPARTMENT
I ALWAYS COMES TO FENTON HYUNDAI MESQUITE FOR MY OIL CHANGE STEPHANIE ALWAYS GREET ME WITH HER SMILE SHE'S VERY RESPECTFUL AND SHE'S VERY POLITE I TRULY LOVE'S STEPHANIE HONESTY AND ALSO THE LITTLE LADY WORKS AT THE DESK IS VERY POLITE ALSO THESE TWO LADIES KNOWS WHAT CUSTOMER SERVICE IS ALL ABOUT THANK GOD FOR THE TEAM Y'ALL HAVE IN THE SERVICE DEPARTMENT
William W., Service Director from Fenton Hyundai responded on 08/29/2018

Thank you for the positive feedback.


BM
Barbara M.
Dallas, TX
2012 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Service call
Loved the service and my rep!@
William W., Service Director from Fenton Hyundai responded on 08/01/2018

Thank you for the positive feedback.


Verified Customer
Mesquite, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Friendly employees
They provided transportation to my work place while my car was being serviced. I asked them to do three things to my car, and they were all completed in a timely manner. Very good experience. Leslie handled my appointment and was very friendly and efficient.
William W., Service Director from Fenton Hyundai responded on 06/25/2018

Thank you for the positive feedback.


KC
Kermit C.
Ennis, TX
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Routine Service
Fenton Hyundai was able to get me in and out in a reasonable time frame. Fenton sends me service discounts in the mail which helps keep down my cost. As long as that continues. I'll be a life customer. Thank You...!!!!
William W., Service Director from Fenton Hyundai responded on 06/25/2018

Thank you for the positive feedback.


RS
Rita S.
Dallas, TX
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Service department was excellent
Excellent
William W., Service Director from Fenton Hyundai responded on 06/25/2018

Thank you for the positive feedback.


Verified Customer
Mesquite, TX
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Worked extra hard to resolve the issue.
Thanks to Anibal & the mechanics my car is back up and running like there was never an issue. I love Fenton Hyundai and the service they provide to go out of their way for the customers.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2018 Category: Service
Frustrated
Very frustrated with the dealership SVC department at the moment.
ANIBAL A. from Fenton Hyundai responded on 06/25/2018

THANKS FOR YOUR FEEDBACK


LJ
Ld J.
Heartland, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Great service!
Very helpful! Will return.
William W., Service Director from Fenton Hyundai responded on 06/25/2018

Thank you for the positive feedback.


Verified Customer
Dallas, TX
2012 Hyundai Sonata Hyb
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2018 Category: Service
Communication and speedy service
Doesn’t take 2 hours for an oil change
William W., Service Director from Fenton Hyundai responded on 06/26/2018

Thank you for the feedback. I do apologize for the wait time. I would like to talk with you about the visit.

William Walker

cell 214-912-1918
office 469-221-8011
william.walker@fentonmotors.com


Verified Customer
Mesquite, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Service on vehicle
Leslie was very efficient - courteous and helpful.
While watching her interact with other guests, it was clear she truly enjoyed what she does
William W., Service Director from Fenton Hyundai responded on 06/25/2018

Thank you for the positive feedback.


NP
Nancy P.
Terrell, TX
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
ac service
Once the problem was found they did everything nessesary to fix it
William W., Service Director from Fenton Hyundai responded on 06/22/2018

Thank you for the positive feedback.


MB
Marian B.
Dallas, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Everyone is so accommodating
I look forward to getting another vehicle.
William W., Service Director from Fenton Hyundai responded on 06/21/2018

Thank you for the positive feedback.


LC
Leroy C.
Little Elm, TX
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Customer Service is Job #1
Fenton Hyundai is the BEST in Customer service
William W., Service Director from Fenton Hyundai responded on 06/21/2018

Thank you for the positive feedback.


RM
Robert M.
Garland, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Good people
Great service love being a customer
William W., Service Director from Fenton Hyundai responded on 06/21/2018

Thank you for the positive feedback.


RC
Rojean C.
Dallas, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
I purchased a new car there for my Grandson about 4 years ago. He is a college student. At 50,000 miles he has had not one problem with his car. My car in 2017 is a winner, I have owned 5 new cadillacs and a new
Problem. I have owned 5 new cadillacs and a new olds but I love my Sonnata for it's safety features, easy to park, love the blue color with gold flecks and its lombar seat. I could go on and on, Perfect for me. My salesman was the best in sales and in service Matt was wonderful and so was Jessica the cashier. WHY GO ELSEWHERE TO BUY A GREAT CAR!!!
Rojean Cull
William W., Service Director from Fenton Hyundai responded on 06/20/2018

Thank you for the positive feedback.


Verified Customer
Mesquite, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Awesome Service
I was in and out with a flash. Representative was very nice and knowledgeable on the services I needed.
William W., Service Director from Fenton Hyundai responded on 06/19/2018

Thank you for the positive feedback.


Verified Customer
Dallas, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Great service!
Service rep was great.
William W., Service Director from Fenton Hyundai responded on 06/19/2018

Thank you for the positive feedback.


AP
Andrea P.
Heartland, TX
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Oil Change great salesman not
Oil change was quick and simple. The service provider was helpful I was not fond of the insults and embarrassment of the salesmen who came into the waiting room and others said the same.
William W., Service Director from Fenton Hyundai responded on 06/19/2018

Thank you for the positive feedback. I will inform the sales manager of your concerns.


DA
Donna A.
Mesquite, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Excellent friendly staff
The people are so nice and friendly at Fenton. I will continue to do business with them.
William W., Service Director from Fenton Hyundai responded on 06/19/2018

Thank you for the positive feedback.


LS
Larone S.
Rowlett, TX
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
My service appointment
Service was completed in a fast and effective manner. The service technician(s) actually completed my service appt. an hour ahead of the anticipated timeframe. Thanks!
William W., Service Director from Fenton Hyundai responded on 06/19/2018

Thank you for the positive feedback.


LP
Luis P.
Dallas, TX
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Fast service
Great service, quick and easy.
William W., Service Director from Fenton Hyundai responded on 06/19/2018

Thank you for the positive feedback.