ReScore Reviewsâ„¢ (15)

ReScore
Overall Rating 4.9333333/5Overall Rating 4.9333333/5Overall Rating 4.9333333/5Overall Rating 4.9333333/5rating 4.9333333
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
86% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Dorothy W. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Friendly
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/21/2017 07:26 PM
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place Needs to train Detailers Better"
Great Service, Except their Detail guy who missed spots and seems to not take Pride in His Work. But allin all a Great Place
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 11:41 AM
Grace A. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer care"
From the phone calls to change my appointment time to the actual service call, everyone was prompt and professional.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Maintenance
Review Created: 10/21/2017 10:48 AM
Christopher O. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Broken car"
My car decided to stop working. Fenton was great at getting the car picked up and in the shop to find out what the issue was. A loaner was provided so the wife could still get to work and run around as normal. While the car was getting checked out the recalls were taken care of. Funny how one bad cell in a battery disables a whole car. Also glad the car was still under warranty. Thanks Fenton Hyundai.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 11:00 AM
William W. at Fenton Hyundai responded on 10/19/2017

Thank you for the positive feedback.

Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Leslie Alvidrez was very helpful and courteous.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:29 AM
William W. at Fenton Hyundai responded on 10/19/2017

Thank you for the positive feedback.

Jennifer R. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fenton Hyundai service dept is courteous and communicative. "
Went in for a rattle in the steering wheel. Came out with no rattle. A ride to and from my house. a free oil change, engine check and washed car. Excellent.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/19/2017 10:05 AM
William W. at Fenton Hyundai responded on 10/19/2017

Thank you for the positive feedback.

Debra S. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service reps"
Reps were awesome
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:40 AM
William W. at Fenton Hyundai responded on 10/19/2017

Thank you for the positive feedback.

Jose M. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Communication with customers!!"
I think its Amazing to have an actual person come directly to you from the floor to give you the progress as it unfolds!
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/18/2017 02:46 PM
William W. at Fenton Hyundai responded on 10/19/2017

Thank you for the positive feedback.

Hadassah F. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It's location is convenient and they sent me a reminder of the visit. Checkout desk needs to be a little more organized."
4 stars
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:45 AM
William W. at Fenton Hyundai responded on 10/18/2017

Thank you for the positive feedback.

Maria H. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Keep it up as always "
great as always thanks guy & girls
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:38 AM
William W. at Fenton Hyundai responded on 10/18/2017

Thank you for the positive feedback.

Diana C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing"
The staff is always on top of things
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/18/2017 08:55 AM
William W. at Fenton Hyundai responded on 10/18/2017

Thank you for the positive feedback.

Verified Customer on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Service was great. They kept me informed of the status and the cost as things went on.
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/18/2017 08:06 AM
William W. at Fenton Hyundai responded on 10/18/2017

Thank you for the positive feedback.

Verified Customer on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Good people
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/18/2017 06:06 AM
William W. at Fenton Hyundai responded on 10/18/2017

Thank you for the positive feedback.

Verified Customer ReScore Review on 10/20/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick response and great effort to make it right"
Got a call from William W. in response to my review of issues from last visit. He wanted to ensure me that this was not a error that was accepted and offered a solution to make it right. I'm very happy he called me. Made me feel great about continuing business with Fenton Hyundai
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:52 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not sure😒"
When doing tire work please air up tires...
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/17/2017 03:52 PM
William W. at Fenton Hyundai responded on 10/20/2017

Thank you for taking time to talk with me. I do appreciate your feedback and allowing me to make it right.

Leonard K. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oct2017"
small issue - got a new replacement tire but no valve cap?
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:32 AM
William W. at Fenton Hyundai responded on 10/17/2017

Thank you for the positive feedback. I will get you a new set of caps.

Corky H. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Although I usually get an assurance sticker this time I did not for roadside assistance and tire repair warranty
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 07:34 PM
William W. at Fenton Hyundai responded on 10/17/2017

Thank you for the positive feedback. I will get your card to you.

Verified Customer ReScore Review on 10/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependable Service"
Fenton’s Hyundai’s service department does excellent work and their service advisors help make great thing happen.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/16/2017 03:03 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good Service"
Service department is good, but services given can be found cheaper elsewhere.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/16/2017 03:03 PM
Jerry B. at Fenton Hyundai responded on 10/18/2017

Thank you Sir, for speaking with me today and allowing us to resolve any and all concerns that you may have. 
Thank you
Leslie

Mary A. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service, just always takes longer than expected "
The service has always been done right the first time, but it always takes longer than their projected time.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 01:13 PM
William W. at Fenton Hyundai responded on 10/16/2017

Thank you for the feedback.

Kermit C. ReScore Review on 10/16/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Problem has been resolved. Look forward to future visits."
There was an issue with the MPG rewards program. The issue has been resolved. I look forward to visiting the dealership once again. I own a 2012 Tucson which has ben an excellence perfoming vehicle. I want to eventually puchase another vehicle from this dealership when the time comes. Thank you for your time and help solving my issue.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 11:05 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Cashier could not tell me how much funds I had left on my MPG rewards card. So I had to use my personal credit card to pay my bill."
Probably won't return. I know Greg Mays Hyundai dealership in Waco allows to inform me of remaining funds on my MPG rewards card. I'll start using them again for my service needs.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 11:05 AM
William W. at Fenton Hyundai responded on 10/16/2017

Thank you for taking time to talk with me, and allowing me to make it right.

Timothy P. on 10/14/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always, have great service here"
Bought vehicle, 2013, only complaint 3(three) times replacement on airconditioner control?
Again third time! No recall? I'll really be disappointed if Hyundai does not react? The 3( three) knob is now sticking?
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/14/2017 07:08 PM
William W. at Fenton Hyundai responded on 10/16/2017

Thank you for the positive feedback. I will reach out to you, find out about the three knob.

Displaying Review 1 - 20 of 1483 in total