Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

351 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


Verified Customer
Buchanan, VA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Awesome
They are so nice on the phone, work you in as quickly as possible, honest, and do a wonderful job. They are informative in explaining what's wrong with your vehicle and how they fixed it.

DH
Duane H.
Troutville, VA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
FINCASTLE AUTOMOTIVE REVIEW
Very friendly and did good work with attention to detail.

DT
Dick (Richard) T.
Fincastle, VA
Mitsubishi Endeavor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
If you're looking for the best - go no further!
You won't find a better place for courtesy, service and a complete assessment of your vehicle's maintenance requirements that will keep you running and not towed!

DT
Dick (Richard) T.
Fincastle, VA
Mitsubishi Endeavor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Picked a 5 star rating cause they don't have a 10!
You won't find a better repair and maintenance facility with honest, dependable and skilled personnel working on you vehicles. In today's world it's an absolute pleasure to have them in this area. Our vehicles will always be serviced at this establishment now and in the future.

DT
Dick (Richard) T.
Fincastle, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
You won't find a better operation!
If you want excellent service, honest evaluation of any problems, future notice of required maintenance of your vehicle and the nicest folks to deal with then Fincastle Automotive is the place for you!

PB
Pat B.
Fincastle, VA
Jaguar XK8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Good Service
Good mechanical service and good customer service. Professional and courteous.

JW
Jeff W.
Covington, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Great service
Busted a break line coming down road, took it to their shop and they got me in and fixed within a couple of hours. Great group of guys, would recommend them to anyone.

MV
Marie V.
Daleville, VA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018
great service and people
Very nice to deal with. They were informative but not pushy about suggested maintenance

TM
Terry M.
Audi Q7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Superior customer service
I showed up for a tire rotation without scheduling it with the shop due to a misunderstanding on my part. I was willing to reschedule but Randall insisted that he would work me in. Their commitment to excellent customer service will keep me coming back for all vehicle maintenance needs.

DT
Dick (Richard) T.
Fincastle, VA
Mitsubishi Endeavor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
First class operation
If you're looking for first class vehicle maintenance, friendly atmosphere, excellent mechanical service and the best place to go for honest and reliable attention to details Fincastle Automotive is the place where you will always find it.

DS
Dwayne S.
Troutville, VA
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/02/2018 Category: Service
Dwayne said the mechanic went head and did additional work with out his permission. So he will not be using this facility.
This review was collected via phone interview by Customer Research Inc.

RW
Ron W.
Buchanan, VA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Ron said the staff were very friendly, call him by name, and do good work. He trusts them and appreciates Randall.
This review was collected via phone interview by Customer Research Inc.

KS
Kay S.
Daleville, VA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
prompt and efficient service
My service was completed quickly and completely. I was told what was done and what would need to be done on my next visit.

JP
Jason P.
Fincastle, VA
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2018 Category: Service
Jason said the employees completed the work and the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

RG
Robert G.
Buchanan, VA
Honda Accord Sdn
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2018 Category: Service
Robert said he noticed his transmission fluid was low after the service.
This review was collected via phone interview by Customer Research Inc.
RANDALL Y. from Fincastle Automotive responded on 04/24/2018

Thanks for your response Robert,  We sincerely apologize that your transmission fluid was not at the correct operating level and we want to correct that for you.  You made a great choice in choosing to maintain your car and we stand ready to assist.


MM
Mike M.
Buchanan, VA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
New Tires!
Needed new tires. These guys got me a price comparable to buying on-line. Pretty good deal. Mounted & balanced...even cleaned inside of rims (directional tires that will not get rotated) and applied tire black.

LC
Loyd C.
Fincastle, VA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Spoke with Trisha. She said the staff were all very kind people, and the business has a convenient location.
This review was collected via phone interview by Customer Research Inc.

EH
Eddie and Dori H.
Eagle Rock, VA
Dodge Stratus Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Above the rest!
Randall and staff are a cut above the rest! Honest, affordable, knowledgeable, the list goes on.

DW
Donald W.
Buchanan, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Donald said this business was really good. He enjoyed their friendliness. They kept him up to date with his vehicle.
This review was collected via phone interview by Customer Research Inc.

AG
Ann G.
Buchanan, VA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Ann said, she was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 351 in total