First Choice Auto & Truck Repair, Inc.

Mr Feldman, I am truly sorry that you feel this way. You called us on a Thursday afternoon at 5:00 PM because you were broken down on the side of the road. You thanked us tremendously for towing you into our shop. You had indicated that the mechanic had worked on your car prior and you were still having the problem. We needed to run our own diagnostic. We completed the diagnostic and found that your engine was ruined and no longer could function. You needed another engine that we looked throughout our network for. We found you an engine at a fair price installed. Our repair facility is small and we gave you adequate time to make a decision at which time we were open and honest about a storage fee that would be charged. At no time did I indicate that you would be charged a storage fee if you did not have us fix it. You certainly have the right to have your vehicle fixed anywhere but we do not have the space to store vehicles long term or possibly abandon their vehicle due to cost to repair. We felt we were perfectly honest with you and while sometimes it isn't what you want to hear we have always in the 27 years we have been in business tried to be upfront and honest

Sincerely,

First Choice Auto & Truck Repair