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Recent Reviews

Angel V.

Craig, AK

11/20/2022

Horrible Customer Service Post Buying

I bought a 2018 Jeep Renegade from this dealership. I currently reside in SE Alaska and needed to have the vehicle shipped to me, something this dealership assured they could do. I was very excited because most dealerships would not ship or sell out of state. When I finally decided on my vehicle, and was about to put my downpayment down, the dealer decided to mention that this car actually had 6000 more miles than was advertised. He assured me and convinced me that it didn’t make much of a difference in the Kelly blue book, and because I was excited to find a place that would actually work with me and my circumstances, I disregarded the extra miles. This was the first red flag, and my first mistake. Once payment was done, it was as if all communication stopped. The dealer was VERY tentative during the selling process, blowing my phone up every single day for about a week. Once I bought the car, however, I hardly heard anything from them. I didn’t receive my vehicle for an entire month after I payed for it (and I put down a 50% down payment). It was almost impossible getting ahold of Tristan (the dealer who sold me the car) once they had my money. When he finally would respond, it was in a very passive aggressive way, making me feel bad for trying to contact them about setting up a finalized time to ship my vehicle. Once I finally received the vehicle (a month later !), it arrived with nearly no gas in it (which I understand they need to have a quarter tank max when barging, but this vehicle was basically completely empty), AND the tire pressure system service light was already on; something they did not disclose to me. They assured me that this car completed inspection and that there were nearly zero issues with it. Now I am stuck with a a systematic issue in my new car that is going to cost me a lot to fix, if I can even find anyone to fix it for me where I live. I have tried to contact them a few times now, and each time I get sent to voice mail. I am beyond disappointed and would not recommend this place to anyone.

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