Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

23 Reviews

96% Would Recommend
Latest Review 3 days ago

Reviews


RH
Robert H.
Michigan
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Robert said this business was awesome. It was his first time using them, and he was very impressed. He stated he really appreciated the service, and the staff did a good and very thorough job.
This review was collected via phone interview by Customer Research Inc.

JA
Joe A.
Michigan
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Joe said his experience was good.
This review was collected via phone interview by Customer Research Inc.

TS
TANJ S.
Greenville, MI
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
THE BEST!
Delighted, as usual, with your OUTSTANDING SERVICE. The Flat River gang is always patient, and take their time to explain things. They frequently go the extra mile — providing some little extra service with no extra charge. I am grateful to have Chris, Todd & Jeff as my "car guys"!

BB
BEVERLY B.
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Positive Review
The crew at Flat River Auto Repair are Awesome. They are trustworthy, they care about the safety of you while you are in your car driving. I feel that they have gone above and beyond for me on several occasions. I would refer anyone to them. You should give them a try.

CW
Connor W.
Michigan
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Connor said that the place was good.
This review was collected via phone interview by Customer Research Inc.

SB
Scott B.
Greenville, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Scott said the staff at this business is always nice. They get him in as soon as he has an issue.
This review was collected via phone interview by Customer Research Inc.

RB
RUTH B.
Greenville, MI
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
They are honest and accommodating
Can always count on them to tell you the truth. I thought I needed new brakes. They said my brakes were fine. I appreciate their honesty!

EP
ED P.
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
The staff
They always do a great job on all my company and personal vehicles

AT
Alda T.
Michigan
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Alda said the business found and resolved her vehicle's issue the same day.
This review was collected via phone interview by Customer Research Inc.

JA
JOY A.
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Customer Friendly
Called Jeff and asked if he could get my vehicle in before 4pm. He told me to bring it to him and he would fit it in. Got it fixed called me two hours later. Thank you Jeff.

JR
John R.
Michigan
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
John said the service was very good. The business got him in and out quickly and he appreciates it.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Michigan
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Mark said his vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

JP
Joe P.
Michigan
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Joe said this business did good work. They charged him a reasonable price.
This review was collected via phone interview by Customer Research Inc.

MS
MARLENE S.
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Honest friendly and reliable
Very good service
Timely
Professional
Trustworthy

JP
JOHN P.
Greenville, MI
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
I’m treated special
Great service with good people and very competitive pricing!!

HR
Hugh R.
Trufant, MI
Chrysler Town & Country
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2019 Category: Service
Hugh said they charged 3 times more than it should have been.
This review was collected via phone interview by Customer Research Inc.
Todd D., Owner from Flat River Service responded on 06/05/2019

Hugh Todd @ Flat River Service apologize you feel that it was grossly over charged, with the parts we had installed in your vehicle and Labor was $252   We did not charge you for the Time the 3 of us took to pull your core support forward from what ever it was that you hit? to allow the correct fitment of the new parts that were installed.   

Team at Flat River Service
616-754-3107
FLATRIVERSERVICE@GMAIL.COM

KP
Kim P.
Michigan
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Kim said the staff took care of everything she needed fixed and they were nice.
This review was collected via phone interview by Customer Research Inc.

RL
Ryan L.
Michigan
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Ryan said he has gone to them for many years. He said he likes that they show the broken parts and how they fixed them.
This review was collected via phone interview by Customer Research Inc.

RH
Rose H.
Greenville, MI
GMC Envoy XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Spoke with Randy. He said at the time they were supposed to get their vehicle back, the employee said he would be there within a half hour to pick him up but it was 2 hours later, and Randy had to call and remind them. He stated 4 days after the work was done, he has the same problem but otherwise, their service has been exemplary, except for those 2 things. He would and has recommended this business. He stated they have done an exemplary job in the past and he thinks this was only a slip up.
This review was collected via phone interview by Customer Research Inc.

RA
Rob A.
Michigan
GMC Jimmy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2019 Category: Service
Rob said the business is good and the staff explains things well. He hasn't had any problems
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 23 in total