Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

263 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


TT
Tracy T.
Grand Rapids, MI
Buick Enclave
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Tracy said the staff went above and beyond what was expected. Jeff did an amazing job.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Ada, MI
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Spoke with David's wife. She said the staff is very honest.
This review was collected via phone interview by Customer Research Inc.

MK
Mike K.
Grand Rapids, MI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Mike said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Grand Rapids, MI
Toyota RAV4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Service
Spoke with Anna. She said the service was good. The work was expensive.
This review was collected via phone interview by Customer Research Inc.

CZ
Charles Z.
Allendale, MI
Volvo XC90
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Charles said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Ada, MI
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
John said the business showed good customer service. The staff got his vehicle done quickly.
This review was collected via phone interview by Customer Research Inc.

LP
Luis P.
Ada, MI
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018
very honest
brought my truck in expecting to need timing belt and valve job due to mileage and ticking noise, they called me back after checking things out and let me know it was only my belts and a idler pulley , long story short saved me alot of time and money.

SR
Sara R.
Grand Rapids, MI
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Sara said her experience was great.
This review was collected via phone interview by Customer Research Inc.

MW
Megan W.
Grand Rapids, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Quick and efficient repairs
Cascade Automotive Services always does a great job on our car repairs. Jeff is very good at explaining what's wrong and providing the best ways to repair each problem. Always pleased with the timeliness and responsiveness.

CW
Chris W.
Lowell, MI
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Chris said the facility provided good service.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Ada, MI
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Mike said the service and visit was fantastic. They answered the phone when he called and they're great providers of service with a personal touch. He appreciates Jeff's help.
This review was collected via phone interview by Customer Research Inc.

JF
Jan F.
Ada, MI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jan said he's been with this facility for a long time and has a great relationship with the people. They did a great job and recommends them all the time.
This review was collected via phone interview by Customer Research Inc.

CT
Corey T.
Michigan
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Corey said the staff were helpful.
This review was collected via phone interview by Customer Research Inc.

TG
Trevor G.
Michigan
Lexus LX 470
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018 Category: Service
Trevor said the staff was nice, the labor rates were reasonable, and the service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TB
Tim B.
Michigan
Subaru Legacy Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Tim said his vehicle had a particular problem others could not diagnose. The staff found the issue and corrected it.
This review was collected via phone interview by Customer Research Inc.

HF
Hannah F.
Michigan
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Hannah said the staff had great communication and timely service.
This review was collected via phone interview by Customer Research Inc.

AS
Alex S.
Grand Rapids, MI
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Spoke with Ariste. She said they have no issues with this business.
This review was collected via phone interview by Customer Research Inc.

BH
Benjamin H.
Grand Rapids, MI
Buick Rainier
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Benjamin said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

GD
Glen D.
Alto, MI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Get it done when they say!
Very friendly and they take there time to explain what needs to be done.
They get it done when they said it will and don’t charge you more then what they quoted if it takes them longer. I would recommend these guys for any of the work that you need done !
Thanks Glenn

SH
Sam H.
Ada, MI
Cadillac DeVille
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018
friendly and good service.
Wonderful people. Always helpful.