Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

350 Reviews

99% Would Recommend
Latest Review 1 minute ago

Reviews


Verified Customer
Grand Rapids, MI
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Great option
Service is always friendly, efficient and prompt.

Verified Customer
Grand Rapids, MI
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Fantastic service!
Great prices, totally knowledgeable staff, and always feel great about the quality of the repair jobs!

DS
Devon S.
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Quality Service
Quality and friendly service. Excellent people with competitive pricing.

EW
Elaine W.
Michigan
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Elaine said they did a good job.
This review was collected via phone interview by Customer Research Inc.

TW
Trent W.
Toyota
Verified Customer
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01/09/2019
Good service, dependable, personable.
I own a 1967 Toyota Land cruiser pickup. A very rare model, and hard to find someone willing to work on something that might be a little "outside of the book", but these guys tackle it, and make sure the job is done right.

MT
Mark T.
Ada, MI
Ford Escape
Verified Customer
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01/08/2019
Fix it Right, Fix it Fast
Teenager had engine light come on and battery wouldn’t hold a charge. Exchanged battery and kept costs reasonable. Appreciate the support to fix what’s only wrong and not pile on other costs. Confidence and experience ensured completion projection and actual time matched and was done within one day.

CS
Charles S.
Michigan
Mercury Capri
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Charles said the business's staff was able to get the result he wanted. The work was a difficult job on his classic vehicle.
This review was collected via phone interview by Customer Research Inc.

DW
Dan W.
Grand Rapids, MI
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Dan said he does what he says he is going to do and does not fool around.
This review was collected via phone interview by Customer Research Inc.

FS
Frank S.
Ada, MI
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Friendly and knowledgeable!
Cascade Automotive has serviced all of our vehicles for the past 7 years! They've always treated us fairly and like family friends.

MI
Matthew I.
Grand Rapids, MI
Chrysler Town & Country
Verified Customer
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12/28/2018
Great Service
Got our car in quick and provided excellent service.

SP
Stone P.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Friendly, honestly and good knowledge
Friendly, honestly and good knowledge

RF
Rebecca F.
Grand Rapids, MI
Jeep Wrangler
Verified Customer
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12/22/2018
Honest and reliable shop
I took my husband jeep here to fix a muffler problem and they were able to get us in quickly and will lot less money that I expected to pay. I used them two years ago at first then ended up going to dealership because it was closer but now will definitely drive farther to them since they have way better pricing.

DB
Diane B.
Grand Rapids, MI
Chrysler Town & Country
Verified Customer
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12/21/2018 Category: Service
Spoke with Larry. He said they always have good service, they do a good job and they get the vehicle back clean. They have been very good. They are very helpful to find ways to reduce the price when a part is very costly. He has total faith in them.
This review was collected via phone interview by Customer Research Inc.

GM
Gordon M.
Michigan
Cadillac SRX
Verified Customer
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12/20/2018 Category: Service
Gordon said the business does a good job. They have been real nice.
This review was collected via phone interview by Customer Research Inc.

SV
Steve V.
Grand Rapids, MI
GMC Sierra 1500
Verified Customer
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12/15/2018
Professional highly trained staff with excellent scheduling procedures.
In life, it is said that you have achieved the best when you have found a good doctor, and good dentist and a great mechanic. Cascade Automotive Services is the very best in providing timely, accurate service to all of our family vehicles.

KV
Kelly V.
Grand Rapids, MI
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Great mechanics
No complaints

CK
Craig K.
Ada, MI
Ford Escape
Verified Customer
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12/13/2018
Very friendly with excellent service
As usual the atmosphere/ service/ and knowledge is of highest quality

JF
Jan F.
Ada, MI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Jan said the vehicle was taken in at the scheduled time. The work was completed at the promised time.
This review was collected via phone interview by Customer Research Inc.

NL
Nate L.
Grand Rapids, MI
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Excellent customer service!
Very trustworthy auto service shop!

JL
Jim L.
Ford Expedition
Verified Customer
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12/10/2018
Great service!
Trustworthy when diagnosing troubles. Never have to worry that you are being told you need something when it really isn’t needed. That’s a major reason why I do not go back to the dealer.