Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

377 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


MO
Mark O.
Ada, MI
Audi A4
Verified Customer
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03/21/2019
Awesome service completely trustworthy
Can’t say enough about how good cascade automotive is. Trustworthy. No charge on several occasions when a surprisingly easy fix.

Verified Customer
Ada, MI
Subaru Legacy
Verified Customer
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03/20/2019
Fast service
Work was done quickly and efficiently at a good cost.

RC
Richard C.
Grand Rapids, MI
Jeep Cherokee
Verified Customer
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03/20/2019
Excellent service
Had a problem with engine light being on. Worked thru the message code, and properly direct me regarding it, even tho it was not something they could work on.

SN
Steve N.
Grand Rapids, MI
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Cascade Automotive Services Inc
Friendly, honest service.

SC
Steve C.
Grand Rapids, MI
Chevrolet Traverse
Verified Customer
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03/14/2019
Work done right and quickly
In and out in 20 minutes!

Verified Customer
Grand Rapids, MI
Chevrolet Venture
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019
Breaks
Good.

DP
Daniel P.
Grand Rapids, MI
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Fast and great service
I know when I bring my vehicle to Cascade it will be repaired fast and at a fair price. The only place I take my vehicles anymore. The team is kind, informative, all good communicators, and make the process of having a car repaired easy and simply. I highly recommend using them.

SV
Steve V.
Grand Rapids, MI
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019
Best trained techs and adherence to promised schedules
Jeff and his team are the most customer focused group of automotive specialists in the entire city. Unlike dealerships, that attempt to mislead you into conducting unnecessary repairs, Jeff's team focuses only on what needs to be done, however, does make recommendations based on analyses and observations during each maintenance visit. Trustworthy, honest and professional they have earned my loyalty for life.

WM
Wendy M.
Rockford, MI
Mercedes-Benz E-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Awesome people and service!
Wonderful

RL
Richard L.
Ada, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
Spoke with Richard's wife. She said the staff were very accommodating, friendly and wonderful. She has had no problems after the service.
This review was collected via phone interview by Customer Research Inc.

CK
Craig K.
Ada, MI
Ford Escape
Verified Customer
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02/28/2019
Everything is excellent
As usual they are extremely pleasant, caring , and give superb service

Verified Customer
Grand Rapids, MI
Chrysler Sebring
Verified Customer
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02/26/2019
Always helpful
Cascade Automotive gets my car in and out quickly. They help me maintain 2 vehicles with as much economy as possible. I rely on them for both big and small repairs that my family of women cannot “do it yourself.”

Verified Customer
Grand Rapids, MI
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Great service.
Friendly, knowledgeable owner. Not pushy. Excellent service over past two years.

SW
Steven W.
Michigan
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Spoke with Michelle. She said the business did a great job, they got her right in right away and finished the job quickly.
This review was collected via phone interview by Customer Research Inc.

DG
Doug G.
Grand Rapids, MI
Ford Explorer
Verified Customer
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02/21/2019
Recommended
Jeff always does what needs doing - no more, no less. Used Cascade Automotive for years.

MS
Maggie S.
Saranac, MI
Saturn Outlook
Verified Customer
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02/18/2019
Great work
They take great care of our cars and care about the clients!

DA
Danielle A.
Sparta, MI
Pontiac Grand Prix
Verified Customer
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02/13/2019
Excellent service!
Cascade automotive is always so accommodating, helpful and honest. I know if I bring my car to them, I will know exactly what is wrong in a timely manner as well as receive honest advice on what I should do next. They are very kind. I recommend them to everyone!

JW
Justin W.
Grand Rapids, MI
Audi A6
Verified Customer
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02/12/2019 Category: Service
Justin said the staff was stern with him. They did what they said and made things happen. He appreciates the good quality service he received, and could tell they were knowledgeable.
This review was collected via phone interview by Customer Research Inc.

DS
Dave S.
Audi A6
Verified Customer
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02/11/2019
Excellent Service
I took my car in during a snow storm and power outage. The staff was friendly and fixed my issue same day at a very reasonable cost. I will be returning to Cascade Automotive, hopefully not too much, but as needed of course! I will recommend anyone to Jeff and his staff!

SC
Steve C.
Grand Rapids, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Repairs done right and on time
Very good experience