Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

1054 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.0769262/5Overall Rating 4.0769262/5Overall Rating 4.0769262/5Overall Rating 4.0769262/5rating 4.0769262
Original
Overall Rating 2.34615/5Overall Rating 2.34615/5rating 2.34615rating 2.34615rating 2.34615
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Caney, KS
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Service
New car check up
Don’t go on a Saturday. We would have like to had a curtesy car as we live 1 1/2 hours away and had no way to get around. People were nice

CG
Carl G.
Diamond, MO
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Good service
I always get good service at Fletcher.

BB
Barbara B.
Joplin, MO
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Efficient and clean workplace
A friendly staff that does the job efficiently and doesn’t push you to have unnecessary services performed.

TS
Tamera S.
Bernice, OK
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Bad experience buying last vehicles
Love the service she is the nicest and always helps me answers my questions and concerns on my Tucson

GP
Gary P.
Joplin, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Gary
Emily and Trent are always amazing in their attentiveness and care. Keep up the great work.

CC
Christina C.
Joplin, MO
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Fast service
My Veloster has several recalls. The dealership handled all of them quickly.

RS
Rhonda S.
Joplin, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Best customer service around
We always get the best and friendliest treatment at Fletcher. We were advised of the upcoming service recommended for our vehicle without any pressure to make a decision that day. This gives us time to review our options and discuss what we feel is best for us without making a spur of the moment decision. Our scheduled service was timely and complete and we were on our way. This is how customer service should be done.

RS
Roger S.
Carthage, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great Service Dept
Trent us the best . Never had service this good until he came

Verified Customer
Joplin, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Seem interested in pleasing
Quality service ..caring interactions

TB
Taylor B.
Galena, KS
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2019 Category: Service
save yourself the trouble
not worth the hassle
TRENT M., Service Manager from Fletcher Hyundai responded on 07/09/2019

SERVICE MANAGER LISTED BELOW WILL BE IN CONTACT WITH YOU. THANK YOU FOR YOUR RESPONSE.

Trent Myers
Service Manager
tmyers@fletcherauto.com
(417)439-5098


ST
Sharon T.
Joplin, MO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Great service
They informed me of a Recall that that I wasn’t even aware of. Got it repaired right away.

JG
Janine G.
Joplin, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Friendly and Thorough
Emily in the service department is friendly and helpful, and I always have a lot of questions!

Verified Customer
Nevada, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Customer Service
Fletcher's in Joplin, Missouri is FANTASTIC!

JJ
Jeris J.
Afton, OK
2013 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2019 Category: Service
Oil Changed, Wiper Water Level still low
An oil change without filling the wiper water level was a surprise. This was not what I had experienced on previous visits. I hope that it was only a one-time occurrence.

JR
John R.
Rogers, AR
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Friendly; works with you on scheduling
I appreciate that Fletcher had a real news-gathering, journalistic TV channel (CNN) on in the waiting room, instead of a propaganda outlet (Fox). Thank you.

GB
Glen B.
Neosho, MO
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
No comment
Customer service

CC
Christina C.
Joplin, MO
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Fast and convenient
Easy to make an appointment online. Finished the job quickly! Knowledgeable.

PR
Patsy R.
Joplin, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Very timely in keeping appointment times.
I feel sure that they are servicing my car and telling me the truth.

JE
James E.
Monett, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
oil Change
Great people and super service

CM
Cameron M.
Goodman, MO
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Friendly atmosphere
Quick and friendly service