Honest Shop, Quality Service
I always feel comfortable when taking my car to Forest Hill Garage for service. It sucks, but as a female most people assume I know nothing about cars. Whether or not that is true, I feel I am given the same courtesy and respect as other (female and non-female) guests, based on my observations. This is something I consider when looking for reputable companies, no matter the industry, no matter how well the job is done, what customer service really comes down to is how it is handled. Every time I have had my car serviced here I have felt completely relaxed. I trust the expertise of the employees of the shop and know they are not simply there to nickel and dime me. We have coordinated at the time of each service, to determine what is "necessary" and/or ADVISE me on prioritization of services. It is always a conversation, not a "you need this so we went ahead and did it, now pay us" kind of deal. Another nice touch about this shop is that they work closely with the Advanced Auto Parts across the street for less common parts. I requested for my cabin air filter to be replaced, although it was not a requirement of the inspection (which was my scheduled service) and someone literally walked it over and installed it within minutes. I am so pleased. Also worth noting, I had requested several days in advance if it could be done during my lunch break which they assured me would work, when I arrived it was a little busy but they followed through on their assurance and got me in out within an hour. It was incredible. Thank you!!