Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

221 Reviews

99% Would Recommend
Latest Review 24 days ago

Reviews


EG
Emily G.
Virginia
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Emily said the staff were friendly and the services were done quickly.
This review was collected via phone interview by Customer Research Inc.

VS
Valerie S.
Richmond, VA
Saturn LW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Valerie said the staff did a good job. The vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Richmond, VA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
John said the employees are honest. They could not repair his vehicle, so they referred him to another facility which specialized in the work needed to fix the problem.
This review was collected via phone interview by Customer Research Inc.

AM
AUTUMN M.
Richmond, VA
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2017
Long time customer but
Great service to my car as usual and i love the new changes and upgrades the shop now has but the receptionist girl Danielle is horrible. Nasty attitude, got very smart with me on the phone and is just an overall bad look for the company. Get rid of her. Customer service is everything and she needs a few lessons on it.

BF
Bob F.
Richmond, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Bob said the staff did a great job and he got his vehicle back in the same day.
This review was collected via phone interview by Customer Research Inc.

AS
Alvis S.
Richmond, VA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Alvis said the business provided excellent service, and they never let him down.
This review was collected via phone interview by Customer Research Inc.

DI
Danny I.
Virginia
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Danny said this business provided good customer service. They were fast.
This review was collected via phone interview by Customer Research Inc.

KW
Kieth W.
Virginia
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Keith said this business provided fine service.
This review was collected via phone interview by Customer Research Inc.

JK
Jerome K.
Richmond, VA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Jerome said this facility does excellent work and he has been going to them for a long time. He wouldn't go anywhere else. All the mechanics are excellent and Danielle is the best. They get the work done.
This review was collected via phone interview by Customer Research Inc.
Joey from Forest Hill Garage responded on 11/01/2017

Thank you for your business and your kind words. 

Best regards,
Forest Hill Garage


BB
BOB B.
Richmond, VA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017
Friendly atmosphere
Very good service. Reliable.
Joey from Forest Hill Garage responded on 11/01/2017

Thank you for your business & your response.

Best regards,
Forest Hill Garage


RS
Roger S.
Virginia
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Roger said there were some problems with the payment but it all got situated and they did a good job. They are a good, local business.
This review was collected via phone interview by Customer Research Inc.

AB
Antwon B.
RICHMOND, VA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017 Category: Service
Antwon said this business was fast and efficient.
This review was collected via phone interview by Customer Research Inc.

BA
Bill A.
Richmond, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017
speed of service
complaint...I was unable to finish a newspaper article--being interrupted by an announcement my vehicle was ready. you need to put shorter articles to read on the waiting area table...
Joey from Forest Hill Garage responded on 11/01/2017

Thank you for your business & your response. We will work on those shorter articles.

Best Regards,
Forest Hill Garage


MS
Mel S.
Virginia
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2017 Category: Service
Mel said he's very pleased with the service and he plans to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

GG
GLENNA G.
Richmond, VA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017
Answer
I,ve always been happy with y our service. Now that you are under new ownership I'm certain it will continue.
Glenna
guarino

JG
Josh G.
Virginia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Josh said the staff always do a great job. They are really fast and they do good work.
This review was collected via phone interview by Customer Research Inc.

KT
KATIE T.
Richmond, VA
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2017
Quality of work and friendliness of staff.
Quality of work and friendliness of staff can't be beat!

CW
CHARLEY W.
Richmond, VA
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2017
They do what they say & when they say.
Always sattisfied with Jeff's work!

JS
Jeff S.
Richmond, VA
Honda S2000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
Jeff said the employees were very friendly. They provided very fast service.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Richmond, VA
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2017 Category: Service
Paul said that unfortunately his paint was scratched during the process of the repairs. The mechanic knows about it and it's going to be taken care of which is great. The staff members were really nice, friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 121 - 140 of 221 in total