Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

315 Reviews

94% Would Recommend
Latest Review 2 days ago

Reviews


JN
JAMES N.
Nissan Altima
Verified
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07/16/2018
Auto Repair
What I like about Fancisco's is the individualized service. We took a car in late in the day, and the machanic took the time to ride with me -- actually insisted on it -- to really hear the noise I was complaining about. After about 10 minutes, we got a good example of the intermittent sound. The repair was inexpensive, and Francisco's always trys to find less expensive ways to resolve a problem. I would not get this type of service from the dealer.

RG
Rebecca G.
Costa Mesa, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Rebecca said they're are polite, prompt, reasonably priced.
This review was collected via phone interview by Customer Research Inc.

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Molly M.
Huntington Beach, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Molly said the service at this business was good. The staff was kind and seemed interested in the customer's well being.
This review was collected via phone interview by Customer Research Inc.

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Gregory S.
Costa Mesa, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Gregory said the staff are the best mechanics ever.
This review was collected via phone interview by Customer Research Inc.

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Brian W.
Huntington Beach, CA
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06/30/2018
Francisco cares about getting the problem solved the first time.
My truck had a few problems so I had to leave my truck for a week. Being single, a mostly disabled Vietnam Veteran and no other transportation, Francisco gave me a loaner vehicle which made my life a lot easier. Problems solved, the bill wasn't as bad as I thought it would be (I think he took it easy on this Veteran). He always treats me with respect and I am very satisfied with his work. Thank you, Francisco. I'll send everyone I can to see you.

BD
Brian D.
Garden Grove, CA
Toyota Tundra 2WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Brian said he read reviews on yelp about this business. Everything they said about the customer service was spot on, and that's exactly what he got.
This review was collected via phone interview by Customer Research Inc.

CT
Catherine T.
Huntington Beach, CA
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Catherine said she was satisfied with the service and it was done quickly.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Fountain Valley, CA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Robert said the business was super-friendly and very personable. He stated his only complaint was he said he thought he would get the vehicle done that day, or the next day. He didn't really give him a time when it would be finished, for sure. He did not call to let him know until his vehicle was ready the next day, but it wasn't a big deal. He was very clear on what the problem with his vehicle was, and even gave him a bottle of water while chatting.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
Garden Grove, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Doug said they have good service.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Irvine, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Greg said the business did everything they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

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Brian F.
Huntington Beach, CA
GMC Savana Passenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Brian said the staff does exactly what he needs them to do.
This review was collected via phone interview by Customer Research Inc.

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George S.
Mission Viejo, CA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
George said he returned to the facility due to an issue with the vehicle. It was promptly resolved.
This review was collected via phone interview by Customer Research Inc.

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Elias P.
Huntington Beach, CA
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Elias said he liked the service overall and it was very straightforward.
This review was collected via phone interview by Customer Research Inc.

JK
Joseph K.
Huntington Beach, CA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Joseph said the staff were fast and knowledgeable. Francisco had a good attitude.
This review was collected via phone interview by Customer Research Inc.

MF
Mark F.
Huntington Beach, CA
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Mark said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

WR
William R.
Fountain Valley, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
William said the staff communicate well, however, they were unable to locate the source of his problem.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Seal Beach, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AL
Andre L.
Fountain Valley, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Andre said he was glad he went to this business for a second opinion. They correctly identified the problem and replaced the part for $150 when other facilities wanted to charge him a couple thousand dollars to fix his vehicle. They went above and beyond what they had to do. They made sure he was able to get home safely and helped coordinate a rental vehicle for him. He has had no problems with his vehicle. He stated they treated him very well and they seemed to care about him as a person not just a number.
This review was collected via phone interview by Customer Research Inc.

JL
Joanna L.
Huntington Beach, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Joanna said she is very happy, except the price went up from the first quote.
This review was collected via phone interview by Customer Research Inc.

VH
Vlad H.
Los Angeles, CA
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Vlad said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.