Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

2244 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.3333325/5Overall Rating 4.3333325/5Overall Rating 4.3333325/5Overall Rating 4.3333325/5rating 4.3333325
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LH
Louise H.
San Diego, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Quick and convenient
Great service, very customer-oriented, friendly and professional.
TRACY S. from Frank Hyundai responded on 11/15/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

JO
Jerry O.
Chula Vista, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The people
Excellent service.
TRACY S. from Frank Hyundai responded on 11/14/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

BF
Berek F.
Chula Vista, CA
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
2015 veloster
Excellent
TRACY S. from Frank Hyundai responded on 11/13/2018

Thank You for the excellent review! 
As the customer relations manager for Frank Hyundai, I'm glad our serivce departme   nt did such a great job! 

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

JL
Juventino L.
National City, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
quick and efficient courteous
in and out courteous efficient
TRACY S. from Frank Hyundai responded on 11/12/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

GW
Geneva W.
San Diego, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Hyundai is family
I've bought two cars with Mark Moore, and financing with Sasha. They really treat you like family and make the whole process smooth and simple. I can't recommend them enough!!
TRACY S. from Frank Hyundai responded on 11/12/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

Verified Customer
San Ysidro, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/10/2018 Category: Service
Crappy Customer Service
Communication is poor. We never received a call that our car was ready for pickup.
TRACY S. from Frank Hyundai responded on 11/12/2018

Thank you for taking the time to tell us about your experience at Frank Hyundai.  We appreciate your feedback since it helps us improve our service and your experience.

Our customer's experiences are extremely important and I would like the opportunity to assure that your experience is not repeated. As the Customer Relations Manager for Frank Hyundai, I am sorry to hear that your experience was unsatisfactory.   

 Dave Constant my service manager will be in touch with you regarding your visit, meanwhile if you like to reach out to him directly dconstant@frankmotors.com

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

Verified Customer
San Diego, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Frank Hyundai
Friendly, competent staff, but the facility could use an upgrade.
TRACY S. from Frank Hyundai responded on 11/12/2018

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

AG
Adrian G.
National City, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent service
Very nice people and very honest with the time and seevice
TRACY S. from Frank Hyundai responded on 11/09/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

Verified Customer
Brooklyn, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Low pressure tire sensor
I was worried about driving the car when the tire sensor went on, so I took it to the dearlership the next day and they found the problem right away. Everyone was so nice and helpful. An appointment was set up and the service was done so quickly the next morning I felt so at ease and happy.
TRACY S. from Frank Hyundai responded on 11/09/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

AL
Anna L.
Bonita, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great dealership
I had a great experience purchasing my Santa Fe with salesman Omar and each service experience has been good.
TRACY S. from Frank Hyundai responded on 11/09/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

RG
Raul G.
San Diego, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Greeeeat deals
Just very good experience at Frank Hyunday
TRACY S. from Frank Hyundai responded on 11/09/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

Verified Customer
San Diego, CA
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Very helpful staff
They took care of my car even though I didn’t have an appointment
TRACY S. from Frank Hyundai responded on 11/09/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

LL
Lester L.
Spring Valley, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Great Service
Every time I've been here for service, my car is done on-time and the staff is profssional and courteous,
TRACY S. from Frank Hyundai responded on 11/09/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

LJ
Lucious J.
San Diego, CA
2012 Hyundai Equus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Service lounge
I appreciate the professionalism
TRACY S. from Frank Hyundai responded on 11/09/2018

Thank you for taking the time to tell us about your experience at Frank Hyundai.  We appreciate your feedback since it helps us improve our service and your experience.

Our customer's experiences are extremely important and I would like the opportunity to assure that your experience is not repeated. As the Customer Relations Manager for Frank Hyundai, I am sorry to hear that your experience was unsatisfactory.   

 Dave Constant my service manager will be in touch with you regarding your visit, meanwhile if you like to reach out to him directly dconstant@frankmotors.com

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

PK
Patricia K.
Lemon Grove, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
courtesy and very helpful
good service and very helful
TRACY S. from Frank Hyundai responded on 11/08/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

Verified Customer
San Diego, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Long wait for minimal service work
2 hours to change a turn signal bulb and i had an appointment
TRACY S. from Frank Hyundai responded on 11/08/2018

Thank you for taking the time to tell us about your experience at Frank Hyundai.  We appreciate your feedback since it helps us improve our service and your experience.

Our customer's experiences are extremely important and I would like the opportunity to assure that your experience is not repeated. As the Customer Relations Manager for Frank Hyundai, I am sorry to hear that your experience was unsatisfactory.   

 Dave Constant my service manager will be in touch with you regarding your visit, meanwhile if you like to reach out to him directly dconstant@frankmotors.com

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

AK
Allen K.
San Diego, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Lounge and coffee machine.
See previous notes.
TRACY S. from Frank Hyundai responded on 11/07/2018

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

FM
Faith M.
Imperial Beach, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Good service
They fix emergency situations as soon as an opening comes up.
TRACY S. from Frank Hyundai responded on 11/07/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

GC
Gina C.
San Diego, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
In and out
I love that it was a completely smooth process when it came down to making an appointment online. From beginning to end, I was really pleased with the customer service. That's why I will be back.
TRACY S. from Frank Hyundai responded on 11/06/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502

HS
Helen S.
Chula Vista, CA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Confident and Secure
I trust the service team at Frank Hyundai to treat me with respect and take good care of my 2008 Santa Fe. I can't imagine taking my Hyundai anywhere else for service.
TRACY S. from Frank Hyundai responded on 11/06/2018

Thank you for your excellent review!

As the Customer Relations Manager for Frank Hyundai, I am Pleased to hear our service department did such a great job. Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502