ReScore Reviews™ (18)

ReScore
Overall Rating 4.22222/5Overall Rating 4.22222/5Overall Rating 4.22222/5Overall Rating 4.22222/5rating 4.22222
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review 1 day ago
Sherry C. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy and care."
From the service advisor to the office staff everyone is courteous and caring.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/17/2018 08:33 AM
Eric S. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Eric Swanson’s review"
Great service!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/16/2018 11:11 PM
Daniel C. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"happy with service"
Happy with service, completed as promised.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 11:48 AM
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional service "
Service rep Jose was outstanding and the overall customer service was great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/16/2018 07:02 AM
Tracy S. at Frank Hyundai responded on 01/16/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Kenneth A. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!!"
Will come back!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/14/2018 10:21 PM
Tracy S. at Frank Hyundai responded on 01/15/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Sheila N. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Frank Hyundai Focuses on Service "
The people at Frank Hyundai are friendly and put forth the effort to provide excellent service as they did when performing preventative maintenance during my recent appointment.
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/13/2018 10:44 PM
Tracy S. at Frank Hyundai responded on 01/15/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Abel C. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/13/2018 06:27 PM
Tracy S. at Frank Hyundai responded on 01/15/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 01/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"See Jose Guerrero for service"
If it weren't for Jose, I wouldn't come this dealership for repairs
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/13/2018 11:06 AM
Tracy S. at Frank Hyundai responded on 01/15/2018

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Pablo S. on 01/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attentive"
I also liked, most of employees are bilingual.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/13/2018 09:30 AM
Tracy S. at Frank Hyundai responded on 01/15/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Kenneth S. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer"
My name is Kenneth i'am just writing a fast review .So far I had a great experience every time I come to here.Mr.Chis Nguy was very professional and friendly in helping me.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/12/2018 10:01 PM
Tracy S. at Frank Hyundai responded on 01/15/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Nathaniel G. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fuel injection service headlight restoration"
They always give me recommendations for service so i can keep my vehicle running without any problems.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 09:19 PM
Tracy S. at Frank Hyundai responded on 01/15/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Oscar C. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Adan"
Adan is the MAN!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/11/2018 09:44 PM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Roberto R. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Very happy with my Santa Fe Sport and happier to have it serviced at Frank's, very nice people, responsible, accommodating and committed, the kind of people that makes you feel at ease and confident that you're in good hands.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/11/2018 10:14 AM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Blanca T. on 01/11/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly service staff "
Overall I was very satisfied with the service. I need to take the car back because the check engine light came on and when I drove off the tire pressure light was on. I figured since they had just worked on it, it would just take a few minutes for the light to come off but it hasn't. Other than that, I was happy with the overall experience.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 01/11/2018 07:39 AM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Anselma D. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional, honest and good customer service."
I was satisfied with the service and the person who assisted me, can't remember his name, Asian guy. He is professional , courteous, and customer friendly.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 12/20/2017
Service Type: Maintenance
Review Created: 01/10/2018 09:43 PM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Jennifer S. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent service support"
Frank Hyundai gave me excellent service support and even helped program a key. I truly thank them for there help and support.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/03/2018
Service Type: Repair
Review Created: 01/10/2018 12:00 PM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!


Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
This is my third Hyundai and every time I come in for a service I am greeted kindly and told exactly what to expect. They are very accurate with the wait times which makes it easy to plan my day accordingly.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/10/2018 08:28 AM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Erwin F. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer servuce"
None
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/10/2018 07:37 AM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Alvaro M. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"1"
1
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/10/2018 06:11 AM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Each time I take my vehicle to Frank Hyundai for its scheduled maintenance, I receive excellent service. The staff is extremely helpful and attentive. Thank you.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/09/2018 11:50 PM
Tracy S. at Frank Hyundai responded on 01/12/2018

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Displaying Review 1 - 20 of 1691 in total