ReScore Reviews™ (17)

ReScore
Overall Rating 4.1764676/5Overall Rating 4.1764676/5Overall Rating 4.1764676/5Overall Rating 4.1764676/5rating 4.1764676
Original
Overall Rating 1.94118/5rating 1.94118rating 1.94118rating 1.94118rating 1.94118
93% Would Recommend
100% Business Response
Latest Review about 17 hours ago
Susan M. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Always friendly. Great service & very professional.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/21/2017 09:35 PM
Tracy S. at Frank Hyundai responded on 11/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Amber Z. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing service"
Great service!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/21/2017 05:48 PM
Tracy S. at Frank Hyundai responded on 11/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Darren M. on 11/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"None"
Good
Vehicle: 2006 Hyundai Accent
Category: Service
Service Date: 11/18/2017
Service Type: Maintenance
Review Created: 11/21/2017 12:35 PM
Tracy S. at Frank Hyundai responded on 11/22/2017

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Ariel R. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Returning to Hyundai dealer for services is always great with the same advisor Jose he is so wonderful and always make you feel welcome keep up the great work and thanks for the excellent customer service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 11:40 AM
Tracy S. at Frank Hyundai responded on 11/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Iris S. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review for Bluetooth"
Manager David Constant resolved my issue and was very patient and kind. He took his time and now I'm all good.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 11/21/2017 10:40 AM
Tracy S. at Frank Hyundai responded on 11/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Phyllis C. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was able to get my Tuscan in for service with no appointment when a unexpected out of town business trip came up!"
The service for my car was top notch! But customer service from from the man was very bad. From trying to overcharge to being very rude, like I was bothering him when asked to fill in my maintenance log book, that being said if I have to deal with him next time I will go somewhere else for sure.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 10:31 AM
Tracy S. at Frank Hyundai responded on 11/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Tracy S. at Frank Hyundai responded on 11/22/2017

I have inform the Service manager of your experience and we are looking in to the person you dealt with and will be having a conversation. We strive for our customer service to match our work on the vehicles. We have the best mechanics in town 

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Ok C. ReScore Review on 11/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Re-scored Rating"
Service Department - 4.5 Stars
Some miscommunication regarding parts arrival window and repair window for the missing half a star
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/21/2017 10:21 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible service, worse staffs"
Awful service and rude staffs. Guillermo is the most memorable individual I've ever encountered in a professional setting.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/21/2017 10:21 AM
David W C. at Frank Hyundai responded on 11/21/2017

Steve, Thanks for taking the time to talk with me. As we discussed you are a valued customer and I appreciate your business.
David Constant - Service Manager

RODOLFO G. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Friendly"
Always good service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/20/2017 12:59 PM
Tracy S. at Frank Hyundai responded on 11/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Johanna J. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"100% satisfied"
Friendly staff; service completed in a timely manner; the free car wash is always a nice add-on!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/18/2017 06:54 PM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great service. Friendly advisors!Will definitely be back.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/18/2017 08:03 AM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Debbielynn T. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
My service rep, Adan, was very helpful during my last visit! He answered all my concerns and even made sure that I wasn't overcharged for the service done that day.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/18/2017 12:40 AM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly staff"
Excellent dealership
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/17/2017 04:29 PM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
DALE S. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent service experience"
The work was done very efficiently and all my interactions were done professionally and coutesly.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/17/2017 10:51 AM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super Service!"
Been coming here the last 5 years. Professional and courteous staff, service is clean and fast.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/16/2017 05:20 PM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Jose F. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Jose was very helpful and answer all of questions great guy
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:36 PM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Joshua B. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+ service"
Hsudhd
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/16/2017 11:44 AM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very responsive to my needs during last service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/15/2017 07:56 AM
Tracy S. at Frank Hyundai responded on 11/20/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Maria D. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Wow counselor be better
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 01:05 PM
Tracy S. at Frank Hyundai responded on 11/15/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Dearcy L. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chris in the service department is 1 of them, and Frank's as a whole. "
Outstanding work again and the follow through in customer service.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:56 PM
Tracy S. at Frank Hyundai responded on 11/15/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick efficient"
Great service and I didn't have to wait a long time
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 11:59 AM
Tracy S. at Frank Hyundai responded on 11/15/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
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