Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

450 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


MD
Mary D.
East Longmeadow, MA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
prompt and good service with a smile
Whenever I have any problem with my car I just need to go to Franks and my problems are resolved to my satisfaction.
Patty A. from Frank's Auto Service responded on 05/22/2019

Thank you soo much, we value your business.


BG
Bettty G.
East Longmeadow, MA
Hyundai ELANTRA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Oil Change
Received very good service. Didn't have to wait long for the oil change.

PH
Patricia H.
East Longmeadow, MA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Everyone is friendly and honest
Very satisfied with the service you provide

JC
Jodi C.
East Longmeadow, MA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Jodi said the staff was accurate, and on time. They were nice and clean.
This review was collected via phone interview by Customer Research Inc.

MS
Marguerite S.
Springfield, MA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
The wonderful caring Professional's that work there! :))
What I love about Frank's is they diagnose the problem, they fix it first shot and they get you the car back in most cases same day.. thats what I need as I am on the road daily for work. They are always honest with you if for some reason they do not know what is wrong. they send yo to someone who can.
I wouldn't go any where else. :))

EC
Erin C.
Springfield, MA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Erin said that Patty is great. She always does wonderful work, she's done quickly and is very helpful to her. She's a wonderful person and anyone who works with her will be happy with her service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Springfield, MA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Very good service
Always very friendly and very good service!

PC
Pauline C.
East Longmeadow, MA
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019
Friendly service
I just got an oil change. Was in and out quickly.

CO
Corey O.
Longmeadow, MA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
Quality services at reasonable prices.
Superior services. Detailed history of past work. Owners best interest in clients vehicle(s).

CS
Christopher S.
Springfield, MA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019 Category: Service
Spoke with MaryAnn. She said the people at the business are considerate of keeping her in the loop with cost and recommendations.
This review was collected via phone interview by Customer Research Inc.

JD
Judith D.
Longmeadow, MA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Great fast service good honest people
It is the only place I will bring my Honda good honest efficient people

AZ
Arkadi Z.
Longmeadow, MA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Arkadi said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

GB
George B.
Longmeadow, MA
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Great service!
My headlight burned out and needed to be replaced. I called Patty, and she asked me to come in the next day. She fit me in. It only took a few minutes, and I did not need to drop off the car because her mechanic took care of the problem while I was waiting. Convenient! I have been a customer of Frank's Auto for more than 25 years. I would not take my car anyplace else.

Verified Customer
Springfield, MA
Pontiac G3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Perfect
Always great service and fair pricing every time I go.
Patty A. from Frank's Auto Service responded on 04/17/2019

thankyou for your business


SG
Scott G.
Longmeadow, MA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Scott said they have great customer service and they take care of all of his automotive needs.
This review was collected via phone interview by Customer Research Inc.

DY
Dwayne Y.
Springfield, MA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019
pate makes the great.
I LOVE FRANKS AUTO SERVICE.

CD
Cindy D.
Springfield, MA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019
fix funny noises
As always when I go to Franks with a problem, I come away with it fixed. I feel like I am getting special treatment when I have work done.

GW
Gloria W.
Springfield, MA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
fantadtic teacher equals success
top notch service educated staff and owner and fantadtic teacher equals success and customer satisfaction and repeat business .

MC
Marilyn C.
Springfield, MA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Marilyn said that everything was good at the place, they are on time and she goes there for all of her mechanical problems. She's never been unhappy or had a reason to complain.
This review was collected via phone interview by Customer Research Inc.

VL
Virginia L.
East Longmeadow, MA
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019
Excellent Service
Hi Patty! As usual, I am TOTALLY pleased with my last visit. I received complete and professional care.
So happy I have you!!! Sorry to take so long getting back to you. I was in Texas with my son and daughter and
just got back this week.

Virginia Lawless

Displaying Review 1 - 20 of 450 in total