Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

385 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


Verified Customer
Longmeadow, MA
Acura 3.2TL
Verified
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07/13/2018
Great service!
We have been servicing your vehicles at Frank's for more than 25 years. Patty and her crew are honest, fair, and they do a great job! We highly recommend Frank's!

CP
Christie P.
East Longmeadow, MA
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Christie said that the facility is very efficient, the staff is honest and take the time to explain everything regarding services and repairs. She said that they went above and beyond on her behalf.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 07/17/2018

thank you very  much.


LC
Linda C.
New Haven, CT
Chevrolet Cruze
Verified
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07/11/2018 Category: Service
Linda said this business was great. They were fair, fast and followed up, which was a nice touch. They understood her situation with her needing her vehicle for work. They were prompt with the delivery and her vehicle is working just great. She thanks the business for everything over all.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 07/13/2018

tHANK YOU lINDA.  We try to be as quick  as possible  knowing that ever;yone needs their vehicle asap!!. 


BF
Bridget F.
Springfield, MA
Hyundai Elantra
Verified
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07/08/2018
Knowledgeable, helpful and friendly
My vehicle was taken right in and worked on. Patty and her staff are so nice and very knowledgeable. Will definitely recommend the shop to others.
Patty A. from Frank's Auto Service responded on 07/09/2018

Thank you!! We  are happy to accept  new customers.


LK
Leah K.
East Longmeadow, MA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Leah said the business was very accommodating. They were able to work on her vehicle and called her as soon as it was done, It was good customer service and she was very appreciative for their service.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 06/21/2018

thank YOU. We try to be as prompt as possible, sometimes it just does not happen.  Glad we were able to help you quickly.


DC
Donna C.
Springfield, MA
Hyundai XG350
Verified
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06/17/2018
Auto Repair
Best auto repair service in the Pioneer Valley. Very reasonably priced.

AC
Angelo C.
Springfield, MA
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Maria. The nephew of the business was very good and he was dedicated to his work.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 07/03/2018

Thank you Angleo.  Glad we sere able to get the new (to you) subaru in tip top shape.


CL
Carol L.
East Longmeadow, MA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Best Auto Service Around
I am so grateful to Patty and her staff for taking such good care of my old Chevy. Patty definitely goes way out of her way to make sure I have the best care. I always have a great experience when I call for service. Very trustworthy and reliable. This makes a big difference.
Patty A. from Frank's Auto Service responded on 06/14/2018

thank you. we try  our  best  to make all our customers happy.


JZ
Joanne Z.
East Longmeadow, MA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
The Best
Great Service , Great people.

ES
Eric S.
East Longmeadow, MA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Eric said that everything went well.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 06/12/2018

Thank you for your business


SD
Steven D.
Longmeadow, MA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Great Service.
I was scheduled for just an oil change, but Frank's also took the time to inspect my brakes when I had a last minute question on them.

JZ
Joanne Z.
East Longmeadow, MA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Fantastic Service Always
Comfort is knowing your car is always well taken care of. Nicest people best service.
Patty A. from Frank's Auto Service responded on 06/12/2018

I do not remember how long your family has been doing business with Frank's Auto, but it has been quite some time. We value you as a customer!!


MI
Marissa I.
Springfield, MA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Excellent
Very friendly and excellent service.

DA
Doreen A.
Springfield, MA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Spoke with Prince. He said this business was honest with him and let him know exactly what was going on.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 05/30/2018

Thank  you. We try to be as up front  as possible and truthful.  Taught by Frank!!


SL
Steven L.
Longmeadow, MA
INFINITI I30
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Steven said the staff was courteous , friendly and the price is good.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 05/30/2018

Thank you


RW
Rachel W.
Springfield, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Spoke with Kimberly. She said she had to drop her vehicle off at this business in the middle of the night. She called them in the morning and they were able to squeeze her in without her being a prior customer. They had an amazing facility.
This review was collected via phone interview by Customer Research Inc.
Patty A. from Frank's Auto Service responded on 05/23/2018

Glad we were able to take car of your vehicle in a timely manner . Brakes are important!!!.  Thank you


JZ
Joanne Z.
East Longmeadow, MA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Always the Best People ad Service
Everyone is friendly and get my repairs and maintenance done as scheduled correctly.

DD
Denise D.
East Longmeadow, MA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Patty
Patty is great goes out of her way. Very nice. Worth going too
Patty A. from Frank's Auto Service responded on 04/30/2018

Love the fact that your Pampered Pets Shop is just up the street, makes delivering your vehicle a snap!!


FG
Fred G.
Springfield, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Good, Timely Service
Went in in the morning with a noise and a drip. Came out quiet and drip-free after noon. They replaced the alternator and the water pump on my 2007 Camry. It was about time for both. Good job. Good price. Always reliable.

JW
John W.
East Longmeadow, MA
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
check engine light on
The price is much more affordable at Franks compared to car dealerships, where dealerships will try to tell you need this that and everything else. Where Patty at Franks is honest and won't try to sell you everything under the sun.
Patty A. from Frank's Auto Service responded on 04/30/2018

John, I learned from my father who is a tough but honest business person.  If you do a good job and charge a fair price, customers will come back.  Thank you for your business.


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