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Maricris I.

Frenchtown, NJ

09/04/2023

Category: Service

FI Manager was deceitful

We currently purchased a 2024 Santa Cruz from Fred Beans Hyundai in Flemington. This is our 4th Hyundai car. The purchase portion went smoothly. However, when we began dealing with the FI manager Jason Medler, the process went south. The main problem was his deceitfulness in discussing the 3 levels of the Platinum warranty. After a brief discussion, we told him we are only interested with the Basic Platinum warranty in which he informed us it is only an additional $1,500 ($20/month) to the purchase price. During the e-signing of the contract, we’ve asked for the printout of the contract and he said he couldn’t at the moment and that he would email it to us. The day later, we got a copy of the contract via email, and we found out that the warranty price went somehow from $1,500 to $4,000, which includes a $1,000 finance change over the life of the loan. When we called him, he tried to justify the $4,000 by stating “This is because the warranty is 120 months long so it will be $20 times 120 months, that’s how the $4,000 came from”. (Doing quick Math, $20 times 120 months is only $2,400). We finally had enough of his nonsense, we asked to remove the warranty and have the contract re-written and he stated he can’t because the transaction is in a pending status. To add insult to injury, he said he didn’t have to re-write the contract, instead he will just change the number of payments from 72 payments to 65 payments which still doesn’t add up mathematically because the payment amount is based on the total of purchase price of the car. We had to go back again to the dealership in person and make him cancel the original contract and re-write a new one. This is the most exhausting experience dealing with purchasing a car in my life. I’m sharing this so that others can steer clear of Jason Medler.

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