ReScore Reviews™ (6)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.83333/5Overall Rating 2.83333/5rating 2.83333rating 2.83333rating 2.83333
92% Would Recommend
100% Business Response
Latest Review 5 days ago
Elizabeth M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The people are really friendly and service is great!!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/19/2017 10:03 AM
Verified Customer on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Friendly customer service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/19/2017 09:52 AM
Jeremy L. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
This is where I bought my car and it is about an hour and half from where I live but I continue to go back because they always do good work, they never do anything to your vehicle until after they talk to you about it, and they always finish the work in a timely manner.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:42 PM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/18/2017

Thank you for taking the time to fill out our survey. We appreciate your business

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil and Filter Change"
They are awesome and honest people. They did everything in a timely manner and took the time to explain if they did or didn't have any concerns.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 11:41 AM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/17/2017

Thank you for your time and your .

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Candice M. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Candy Moore"
The service I received was great. They kept me informed of the progress.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 10/14/2017 08:08 AM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/16/2017

Thank you for taking the time to fill out our survey. Weappreciate your businesss.

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
SUSAN H. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Friendly people, quick service. i was surprised and pleased to also get my car washed. Thanks
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:07 PM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/16/2017

Thank you for taking the time to fill out our survey. We  appreciate your business

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Rachelle S. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and detail"
Informed customer out of inspection stickers at beginning and made accommadtions. Performed additional work and made recommedations for things to watch for later. Very informed and friendly.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/07/2017 08:11 PM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/18/2017

Thank you for your time.

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Verified Customer on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"100% Customer Service"
This place is amazing! They even let me borrow a car while they performed service so that I could go to work. I'm so happy with their service that I've literally told everyone about my great experience! Thank you so much!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/07/2017 06:01 PM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/16/2017

Thank you for your business.

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Shalanda F. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Preventative Maintenance "
.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 10/03/2017 10:37 AM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/16/2017

Thank you for your time and your business.

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Jackie S. on 10/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
quick professional service. only place I would recommend improvement is scheduling g service. took 3 phone calls. once was disconnected, immediately after transfer, the second time I left a callback number, no one returned my call. third time I got through after a 10 minute wait
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/26/2017
Service Type: Repair
Review Created: 10/01/2017 05:59 PM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/18/2017

Thank you for taking the time to fill out one of our surveys. These surveys are our report cqrd on how we take care of you

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Logan K. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Communication and Time "
Bryan kept me posted throughout each step of the recall repairs. The transportation arrangement was awesome.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/30/2017 10:49 AM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/16/2017

Thank you for kind words it is good to hear my staff are taking good care of our customers.

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Michael C. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Great service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/28/2017 07:37 AM
Jeffrey H. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jeff"
Well done
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/21/2017
Service Type: Repair
Review Created: 09/25/2017 03:08 PM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/18/2017

thank you for your time.

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Matt M. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, fast, excellent service!"
The service department worked me in at the beginning of the day without an appointment and had me on the road in no time! Very much appreciated.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/24/2017 08:34 AM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/18/2017

Thank you for your kind words. We appreciate your business

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Verified Customer on 09/22/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"THE PEOPLE"
GOOD JOB
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/22/2017 04:05 PM
Shaun W. at Freedom Hyundai responded on 09/26/2017

I want to thank you for your feed back and am glad that your over all visit was ok . It does concern me that you didnt find our service dept. to rank at a 5 star level and would love to hear from you , to see what we can possibly do to make your next visit a 5 star visit.. please contact me at your earliest convenience .
 
Shaun Willard
Service Mgr.
(304) 983 - 2277

Helen N. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Never a long wait time when I call. Always worked in on date requested."
Excellent
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/16/2017 07:06 AM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/18/2017

Thank you for taking the time to fill out our survey. If there is ever a time you need help with your vehicle don't hesitate to call me

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Guy who helped me was cute
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 04:35 PM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/19/2017

Thank you for your business

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
Anthony F. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Freedom Hyundai Service"
Very friendly people
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 05:23 PM
Shaun W. at Freedom Hyundai responded on 09/14/2017

I would like to take a minute and thank you for your wonderful review of our service department . We pride ourselves on customer service and are very pleased that your visit with us was a good one. Dont hesitate to contact us if you have any issues or questions .

 sincerely
Shaun Willard
Service Mgr.
(304) 983 - 2277

JANET S. on 09/13/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"I DID NOT HAVE MY sANTA fE SERVICED THERE ON9/8/17"
See above
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 07:04 AM
Shaun W. at Freedom Hyundai responded on 09/14/2017

Im sorry that you received a survey without having your vehicle in to our shop . I have reviewed our records and see that you did not visit our location on 9/8/17 , it may have been a mistake from manufacturer . I did see that you were here on 8/8/17 and had a recall performed on your vehicle . A 1 star reflects very poorly on our service dept. and I was hoping that you would be willing to rescore us , based on your visit in August .
 I look forward to hearing from you.

 sincerely
 Shaun Willard
 Freedom Hyundai service Mgr
 ( 304 ) 983 - 2277

Jaqueline A. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai is awesome!"
Love my Hyundai and since I've purchased my car, services have always been great. Service adviser Bryan was very friendly. (:
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:55 AM
Jeffrey K., Service Manager at Freedom Hyundai responded on 10/19/2017

Thank you for your business

Jeffrey Kuhns
Service Manager
3049832277
jkuhns@freedomhyundai.net
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