ReScore Reviews™ (48)

ReScore
Overall Rating 4.6041642/5Overall Rating 4.6041642/5Overall Rating 4.6041642/5Overall Rating 4.6041642/5rating 4.6041642
Original
Overall Rating 2.1875/5Overall Rating 2.1875/5rating 2.1875rating 2.1875rating 2.1875
95% Would Recommend
100% Business Response
Latest Review 14 minutes ago
David H. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
A great experience
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 02/21/2018
Service Type: Repair
Review Created: 02/23/2018 10:34 AM
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and good service"
My service specialist Seth explained all the details clearly and honestly.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/21/2018
Service Type: Repair
Review Created: 02/23/2018 10:30 AM
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speed"
Fast, efficient and appointments are readily available and don't have to be made weeks in advance. However I hate the surveys and would like not to be bothered.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/23/2018 09:49 AM
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service and repair was fast"
I was able to schedule a same day appointment. I had 2 recall issues and an oil change which was completed in about one hour. Comfortable waiting area.
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/23/2018 12:02 AM
Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
-actually showed me vehicle defect and damages
-negotiated reasonable repair price
-explained why vehicle damage had to be repaired
-No one was pushing a car sale on me
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/22/2018 06:55 PM
Kenneth C. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They listen"
They listen to what I say
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/22/2018 04:24 PM
Steven R. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
customer service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/22/2018 12:49 PM
Bill C. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The dealership is clean and friendly. The techs are well trained
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/22/2018 11:23 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

GREAT TO HEAR, THANK YOU VERY MUCH FOR YOUR SUPPORT...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Verified Customer on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Good service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/20/2018
Service Type: Repair
Review Created: 02/22/2018 10:49 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

GREAT TO HEAR, THANK YOU VERY MUCH FOR YOUR SUPPORT...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Nicolas C. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As always, it feels like home. Very friendly but professional and efficient. Will definitely stick to this leadership"
As always, it feels like home. Very friendly but professional and very, very efficient. I Will definitely stick to this leadership for my future upgrades.

This is the 3rd vehicle I purchased here.

In short: Hyundai is awesome as a brand for vehicles, quality wise and super reliable.
The people at this branch are awesome. The aftersales service is second to none.
You have to see their lab in the back (spotless).

Even Ondra Mayfield, the general manager for this one and other branches, will personally come out of his office to greet you.

It is just a great experience, like going to an apple store !

Highly recommended A+++++

You just can't go wrong with Hyundai, and the caliber of the people in this branch. Very well done guys.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/20/2018
Service Type: Maintenance
Review Created: 02/22/2018 10:48 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

That's great to hear and we really appreciate your support... thank you

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Kelly N. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service is Key!"
The staff here is awesome.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 06:55 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

That's great to hear and we really appreciate your support... thank you

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Erica B. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
I always receive great service when I bring my car in. The service department always is kind and thorough. I appreciate the keeping my car well maintained and my family safe.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 05:34 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

That's great to hear and we really appreciate your support... thank you

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Harry N. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great bunch of people at Freehold"
Overall great experience at Freehold that’s why go back over and over. This last visit was a little of a shocker, I have 2007 Tucson that the front plastic under shield had dropped. I had no idea that it was $396 plus labor for this. My eyes popped, but paid it since I needed it since eventually would have come off. Not happy but satisfied with length of service. Expensive plastic, very truly Harry Ngai
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 03:55 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

thank you for your continued support, it's appreciated........

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Lisa B. on 02/21/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"A little disappointed"
I was promised a detailing as part of the work being done. It was not done as I expected.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/21/2018 03:33 PM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

we apologize for falling short, thank you for your feedback.....

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
John B. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice dealership"
Everyone is always so nice at Freehold Hyundai
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 01:56 PM
Jeff H., Service Director at Freehold Hyundai responded on 02/22/2018

thank you for that feedback and we appreciate it...............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Rachelle B. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and fast "
The staff and the entire establishment make the car buying and car servicing experience pleasant.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 06:03 PM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 02/21/2018

glad to hear it! thank you for your feedback and support

Julissa S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I was in an out. "
I was there for about an hour and a half and the staff was so friendly. I never have an issue when I go for service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 04:02 PM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 02/21/2018

thank you for your kind feedback we appreciate it!

Francesca R. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Friendly sales and service personnel; clean and bright waiting area; fast service and always
with a smile.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 12:20 PM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 02/21/2018

so happy to hear it, thank you for your kind feedback and support!

Michael N. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, professional staff!!"
I always have the dealership work on my Elantra . Your staff always treats this customer with excellent service. I also go to Freehold because I like how Percival, the service mgr, is there to give me great service. He goes the extra mile to tell what I need done on my car, at a reasonable price and always with a big smile, to boot!! It's the only reason I go their instead of travelling to Lester Glenn!!!
Love my Hyundai's and will be back in a few months to trade in my Elantra for a Tucson....
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 07:17 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/20/2018

that's great to hear, we appreciate your support of Percy and the store. thank you................

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
April M. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
I had to go to my mothers wedding and they were able to get my car in and fixed quickly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 04:40 AM
Jeff H., Service Director at Freehold Hyundai responded on 02/20/2018

thank you for your support, we appreciate it...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
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