ReScore Reviews™ (51)

ReScore
Overall Rating 4.62745/5Overall Rating 4.62745/5Overall Rating 4.62745/5Overall Rating 4.62745/5rating 4.62745
Original
Overall Rating 2.17647/5Overall Rating 2.17647/5rating 2.17647rating 2.17647rating 2.17647
95% Would Recommend
100% Business Response
Latest Review about 20 hours ago
Suzann M. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent salesman "
Thorough salesman
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/23/2018
Service Type: Repair
Review Created: 04/25/2018 02:26 PM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

thank you for your great review!

Kris K. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My 1st visit to the service department."
As soon as I pulled into the service area I was greeted and asked the basic questions. I was told to just go have a seat in the waiting area and they would be right with me. The service adviser brought me into the office asked how I was enjoying the car. Explained what was going to happen and told me he'd get me out on the road ASAP. Very easy and I was back on the road in about an hour.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/23/2018
Service Type: Repair
Review Created: 04/25/2018 01:01 PM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

always happy to hear it! thank you for your great review, we appreciate it

Alan R. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service, fast
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 11:51 AM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

glad were are able to keep you moving,thank you for your great review

Desai R. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
The staff were very helpful & courteous from the time I stepped into the dealership till the pick up.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/23/2018
Service Type: Repair
Review Created: 04/25/2018 11:45 AM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

happy to hear it,thank you for kind response!

James H. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
None
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 11:43 AM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

thank you!

Wendy C. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Visit"
Percy is an excellent representative for this dealership and for Hyundai. I NOTED THAT WE WOULD PROBABLY NOT BE RETURNING TO THIS DEALERSHIP BUT THE REASON IS THAT WE ARE MOVING FROM NJ TO NC. I told Percy that maybe I will get lucky and find his twin at the dealer in NC.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 11:13 AM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

thank you for your support, we hope your move goes smoothly,we will miss you

Verified Customer on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 star x5"
Always top care when i go to dealer from tge time i drive in to i leave.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/23/2018
Service Type: Repair
Review Created: 04/25/2018 11:02 AM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

glad to hear it,thank youfor your support

Jose P. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Waiting room could be more snack free friendly.
Having to buy water while waiting for service was a bit shady.
I've purchased several vehicles with different make and they do provide just simple water, soda, bagels, chips.
The dealership overall is a great place , feel very welcome by the staff.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 04/23/2018
Service Type: Repair
Review Created: 04/25/2018 10:41 AM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

thank you for your kind review, there is a tankless water cooler next to the coffee machine,im sorry no one pointed that out to you

Frank L. on 04/25/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Sonata"
Had my Sonata serviced at Freehold Hyundai.
Impeccable service!!!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/23/2018
Service Type: Maintenance
Review Created: 04/25/2018 10:26 AM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/26/2018

happy to hear it,thank you!

Raymond M. on 04/24/2018
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"Employees are great. "
Very pleasant experience. My service advisor, Eric Dea, was friendly and professional. The reason I do not have my car serviced at Freehold Hyundai is that I live in Sayreville and my mechanic for the past 28 years is only a mile down the road.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/20/2018
Service Type: Repair
Review Created: 04/24/2018 04:54 PM
Jeff H., Service Director at Freehold Hyundai responded on 04/25/2018

Thank you for your support of Eric and the Store, it's appreciated.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Thomas C. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
great
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/24/2018 03:43 PM
Jeff H., Service Director at Freehold Hyundai responded on 04/25/2018

great to hear, thank you for your support.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
David H. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excelent Service"
the service team was friendly and efficient
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 01:50 PM
Jeff H., Service Director at Freehold Hyundai responded on 04/25/2018

FRIENDLY AND EFFICIENT IS PART OF OUR GOAL, THANK YOU FOR THAT RECOGNITION AND FEEDBACK/SUPPORT, IT'S APPRECIATED.......

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Verified Customer on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time service"
On time expert service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/24/2018 01:12 PM
Jeff H., Service Director at Freehold Hyundai responded on 04/24/2018

thank you for your support, we appreciate your business...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Harold S. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
The service advisor explains everything to you and is very knowledgeable.Excellent customer service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/20/2018
Service Type: Repair
Review Created: 04/24/2018 12:03 PM
Jeff H., Service Director at Freehold Hyundai responded on 04/24/2018

great to hear, thank you for your support...........

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Pierre T. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Great service and quick too! Very polite aand helful representatives! Nice waiting room with free coffee.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/20/2018
Service Type: Maintenance
Review Created: 04/24/2018 12:03 PM
Jeff H., Service Director at Freehold Hyundai responded on 04/24/2018

thank you for your support, we appreciate your business...

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
Verified Customer on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff"
Staff very personable. Not a long gn wsit
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/24/2018 10:52 AM
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I never wait, and everyone smles."
I believe that Will helped me (if I am wrong. I apologize).. He was nice, friendly, and my car was perfect. This is my third Hyundai, and I will buy/lease again.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/19/2018
Service Type: Maintenance
Review Created: 04/23/2018 07:30 PM
Roberta V. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Don't have to wait a long time to be called back. We make an appointment and we get called in pretty much on time. Very efficient. "
We make an appointment and are taking back to the desk to discuss matter pretty close to our appointment time. We go over everything that needs to be taken care of and pricing. Customer service guy is nice and helpful.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 07:07 PM
Verified Customer on 04/23/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Was sent out with mismatched rims"
Was sent out with mismatched rims
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 01:39 PM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/23/2018

i will reach out tuesday

Robert T. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service !"
Very professional !
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 12:11 PM
SCOTT B., SERVICE MANAGER at Freehold Hyundai responded on 04/23/2018

thank you for your great review we appreciate it

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