Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

4668 Reviews

ReScore Reviews™ (75)

ReScore
Overall Rating 4.7200033/5Overall Rating 4.7200033/5Overall Rating 4.7200033/5Overall Rating 4.7200033/5rating 4.7200033
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
95% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


Verified Customer
Freehold, NJ
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
great
great

TW
Thomas W.
Marlboro, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Not the same
There was a gentlemen that used to work with me on all my visits. This was not him on this day. The gentleman that served me made me feel I needed to spend money that day that I was not preparered to do.
I was not a fan of that experience. It was suppose to be a oil change.
After the car was serviced I was told to my car would be outside. I waited a little over fifteen minutes outside for my car to arrive from the car wash.

JB
Janet B.
Monroe Township, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great service
Service rep listened carefully and made sure all my issues were addressed. Done in one hour.

RK
Roger K.
Morganville, NJ
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
service representative is very knowledgable
no appointment in advance but service is done in 1.5 hours.

AF
Anne F.
Jackson, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Comments
Staff and waiting time was exceptional.

AG
Anthony G.
Brooklyn, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Oil Change Service was excellent.
Overall positive experience.

AM
Andrew M.
Monroe Township, NJ
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
good work at reasonable price
This is our third Hyundai (with more to come soon). We made the mistake of going to our local mechanic for a service problem. Notice the word MISTAKE. He charged us for a service that was on a recall. His repair wasn't done properly so I went to Freehold Hyundai which not only repaired it properly FREE under the recall but quick and properly. OK, I learned my lesson. Only Hyundai service from now on..

CS
Cheryl S.
Wall Township, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Oil change
Quick, courteous, and efficient service.
Thank you.
Jeff H., Service Director from Freehold Hyundai responded on 02/19/2019

That's the goals, thank you for your supporrt.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

DP
Deanna P.
Freehold, NJ
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Great service
Great service as always
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 02/18/2019

glad to hear it! thank you for your kind review


Verified Customer
Jackson, NJ
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Great service
Was in and out in 1hr.
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 02/18/2019

glad to hear it! thank you


PG
Pat G.
Freehold, NJ
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Service Dept
Service staff always friendly & attentive. Service deals are excellent and I’m never forced to purchase more than what is needed
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 02/18/2019

thank you for your kind review,we appreciate it!


TO
Thomas O.
Morganville, NJ
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2019 Category: Service
Break light replacement
a bit expensive. I only had a break light replaced for almost $30.00. Thought there would not be a charge. Could have done it myself for the cost of a bulb. but otherwise they were good
Jeff H., Service Director from Freehold Hyundai responded on 02/18/2019

Thank you for the feedback and we are sorry you were not completely satisfied. Hopefully we explained warranty coverage on bulbs, it would be our normal procedure but again, if we were unclear we apologize. Coverage for all bulbs other the headlight projector bulbs are limited to the first year or twelve thousand miles of ownership. Again, thank you for the feedback and we apologize for any inconvenience that we may have caused.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 02/18/2019

i apologize for not delivering a five star visit..hopefully next time around


Verified Customer
New Egypt, NJ
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
The service agent, Eric, was cordial and explained to me what was needed to repair my sonata.
I always feel comfortable asking questions of the service rep, Eric.
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 02/18/2019

always happy to hear it,thank you for your kind review


HS
Harry S.
East Brunswick, NJ
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
The have early hours and took me at my appointment time
Maintenance was done quickly although I believe they try to get you to do unneeded work on my car.
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 02/18/2019

thank you for your kind review, we do reccomend an alignment once a year if thats what you are refering to, if there is something different please let me know


KK
Kevin K.
Englishtown, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
service good service wash not so great
the service people were very good , but the washer need to do a better job car was still dirty
SCOTT B., SERVICE MANAGER from Freehold Hyundai responded on 02/18/2019

we apologize for not delivering a five star visit, if it is convenient we would happily rewash the car for you.


Verified Customer
Hazlet, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Fast and thorough service
I always maintain my vehicles at this dealership. The work performed is always done quickly and thoroughly, and I never have to bring it back a second time for the same issue. The work performed and costs are explained in detail,
Jeff H., Service Director from Freehold Hyundai responded on 02/14/2019

Thank you so much for your feedback and support, we appreciate your business..............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

DF
Deborah F.
Jackson, NJ
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Quick, personal service
Great
Jeff H., Service Director from Freehold Hyundai responded on 02/14/2019

Thank you so much for your feedback and support, we appreciate your business..............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

CT
Cynthia T.
Old Bridge, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Awesome place!
Great place, I dealt with Kenny. He was professional, courteous, and kind. He went above and beyond and I really appreciated it!

Thanks again!!!
Jeff H., Service Director from Freehold Hyundai responded on 02/14/2019

Thank you so much for your feedback and support, we appreciate your business..............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

CC
Carlos C.
South Amboy, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great people
Everybody's friendly and you don't have nobody trying to push you to get something.
Jeff H., Service Director from Freehold Hyundai responded on 02/14/2019

Thank you so much for your feedback and support, we appreciate your business..............

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200

Verified Customer
Ocean Township, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Quick courteous service
Quick courteous service. Clean waiting area
Jeff H., Service Director from Freehold Hyundai responded on 02/14/2019

Thank you so much, it's appreciated.

Jeff Hnatiuk
Service Director
Freehold Hyundai
732-625-1200