Your vehicle was towed in on the tow truck. You suggested us to replace the battery because it would not start. Service advisor recommended you to do diagnose before replacing any parts. Techinician discovered after the diagnoses the vehicle had no coolant in the system. Techinician added the coolant and pressure test the cooling. Later, found radiator was leaking,upper hose was bad and battery was okay. Vehicle started without installing new battery. We saved you money on the battery. You did not want us to replace radiator because you did not have enough funds. You wanted us to fill the coolant and perform only oil change so you could make it to Oakland. It is very easy to blame at the shop but full story always helps. Good luck.
Work was done in the same day. We never promised you to finish the work at certain time. You brought your water pump and try to replace water pump at your house. You couldn't do it and wanted our help. You guys stripped the bolts. Our technician replaced at water pump same day without any problems. You did not have to any extra charges to remove the strip bolts. I guess sometimes people do not appreciate the work. You dropped off the car 10 am and picked up the car at 3pm. We received two calls from you while we were working on the car. We had to test drive the car before we gave it to you that's why you did not get the call from us because we were not done. Thanks for your review.
Varun is very good at making sure things get done and making sure vehicles are serviced.