ReScore Reviews™ (25)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 2.12/5Overall Rating 2.12/5rating 2.12rating 2.12rating 2.12
97% Would Recommend
100% Business Response
Latest Review about 6 hours ago
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service "
Waited for vehicle to guarantee timely work because of another appointment afterwards. Employees were very attentive in letting me be aware of where my vehicle was along in the process and what work was required and its cost.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:26 PM
Jay L. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service group has always been top shelf for this Santa Fe and our previous Santa Fe."
Always the best care by a truly professional service group.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 04:54 PM
Edwin B. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great auto and great fuel per gllen"
Handles will.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:29 PM
Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick friendly service. "
Quick service and staff is very friendly.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 02:49 PM
Alfred F. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Same Great Service"
As usual my experience was great. I was in for an inspection and the service was provided in an efficient manner. The free car wash and the tin of cookies were also appreciated.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:06 AM
Sharon Z. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional"
Friendly and knowledgeable service manager and staff
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 04:50 AM
James A. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and friendleness"
My second Hyundai vehicle. elantara Gt. I am very pleased. Runs great,looks great.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/15/2017 01:00 PM
Brian C. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Staff were really great to work with through the whole experience.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 05:04 AM
Rocco P. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always exceeds expectations"
Very helpful, caring and professional staff. Excellent service. Great workmanship. Reasonable costs for repairs. Delivered as promised.
Vehicle: 2003 Hyundai Xg350
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:18 PM
Michael S. at Freysinger Hyundai responded on 10/14/2017

Rocco, Thanks so much for the kind words and great review. We really apprecite you choosing Freysinger!!

Dennis C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"knowledgeable technicians, courteous, and professional."
The courtesy of the employees in the service office is amazing, never had I ever had a problem.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 02:11 PM
Michael S. at Freysinger Hyundai responded on 10/13/2017

Dennis, Thanks so much for the kind words and great review. We really appreciate you as a customer.

Joseph M. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location."
Wonderful
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/12/2017 01:03 PM
Michael S. at Freysinger Hyundai responded on 10/13/2017

Joseph, Thanks so much for the great review!!

Frank D. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Our favorite car dealership"
From the purchase to the service, always friendly.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/12/2017 04:46 AM
Michael S. at Freysinger Hyundai responded on 10/13/2017

Ellen/Frank, Thanks so much for the great review. We really appreciate you as a customer and you guys are always so polite and easy to deal with. Thanks again!!

Robert S. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always accomodating "
excellent treatment and service.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:46 PM
Michael S. at Freysinger Hyundai responded on 10/13/2017

Robert, Thanks so much for taking the time to fill out the survey and give us your feedback. We really appreciate the 5 star rating.

Gerald P. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism"
Service was done timely and staff was friendly.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:27 PM
Michael S. at Freysinger Hyundai responded on 10/13/2017

Gerald, Thanks so much for the kind words and great review. We really appreciate you taking the time to fill out the survey.

Charles F. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly atmosphere"
Very friendly atmosphere from salesman to tech. They seem to want to make you feel valued
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/11/2017 05:19 PM
Michael S. at Freysinger Hyundai responded on 10/13/2017

Charles, Thanks so much for taking the time to fill out the review. Also, thanks so much for the kind words. We do value you as a customer and we really appreciate you choosing Freysinger for all of your auto needs. Thanks again!!

Robert M. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Friendly and profession and careful with your money.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 02:57 PM
Michael S. at Freysinger Hyundai responded on 10/11/2017

Robert, Thanks so much for taking the time to fill out the review. We really appreciate you as a customer.

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Electronics "
Fixed UCB cord and a free car wash. Who could ask for more
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 01:35 PM
Michael S. at Freysinger Hyundai responded on 10/11/2017

Thanks so much for the 5 star rating!!

Verified Customer ReScore Review on 10/08/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you! "
I appreciate that the service manager reached out to me to fix the issues I previously stated. Nothing I encountered was a huge deal and I really wasn’t trying to complain, but wanted to give my honest review. I have always been treated well and never before experienced any problems before this visit.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/07/2017 05:35 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Eh"
I think the tech doing my oil change and tire rotation was new. It took almost 2 hours. There was grease all over my steering wheel and glovebox/dash. The mileage when next oil change due on the sticker was incorrect... approximately 11,000 miles from when I took the car in. This is my first time I have been dissatisfied with my service, so I will continue to go back.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/07/2017 05:35 AM
Michael S. at Freysinger Hyundai responded on 10/07/2017

So sorry to hear about your recent visit. Please reach out to me service manager(Michael Scott) so I can fix this issue. I would like to offer you something for the inconvenience and poor job that was done on your vehicle. Thanks for taking the time to fill out the review and give us your feedback. 

Michael S. at Freysinger Hyundai responded on 10/10/2017

Thanks so much for considering a rescore. We really appreciate you as a customer.

Ord N. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding"
Great experience
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/06/2017 04:22 PM
Michael S. at Freysinger Hyundai responded on 10/07/2017

Ord, thanks so much for the great review and glad you are back with Hyundai. Congrats on the new purchase. 

Marjorie H. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
personal were great and car was done in a timely manner.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 09/26/2017
Service Type: Maintenance
Review Created: 10/06/2017 05:00 AM
Michael S. at Freysinger Hyundai responded on 10/07/2017

Marjorie, thanks so much for the great review. We really appreciate you taking the time to fill out the survey.

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