"worst experience of my life"
pitiful. If you have an oil change or something simple you are ok. If you need a real mechanic for engine or transmission work, run to a real mechanic and dont go near them, They took over 3 months to handle a transmission replacement and then they were going to do the head gasket once we knew the transmission was ok. The head gasket was needed due to it leaking oil. they gave the car back to me after 3.5 months to test and I drove it less then 5 miles back home only to look and see there was no oil in the car. The car had oil in it when they got it but with all their test driving....alot of miles by the way, they never checked or added any oil even though they new it was an issue. Also for some reason they needed to tear out my center console and fried my radio. They couldn't even install the radio back in the dash so it looked right even after they fried it. my electrical system is screwed up. I took my car to a highly recommended mechanic for replacing the head gasket, which replace both and did the head machining as well as replaced the belt and plugs, all for less then what team one quoted. Now 4 weeks later, the engine siezed up because of the damage of being run with out oil. This is totally unacceptable and show complete incompetence. They are wanna be mechanics. I called them and let them know the situation and they did nothing but deny any responsibility. The other mechanics first question to me was , has the engine been run low on oil an the recent past...I said YES...ALL ON YOU TEAM ONE!!!!
Jason W., Owner at Team One Total Car Care - Dillsburg responded on 09/29/2017
Yes we have worked on this customer's vehicles for years and we appreciate his business. Here are the facts. We replaced his transmission, repaired the radio and his power seat. The transmission was subletted out and rebuilt. We took care of his concerns about the console and other issue when it came back from the transmission shop. That aside, customer had headgaskets and other engine work done at other shop pryor to engine failure to repair the excessive oil leak issue. Several weeks after the other shop perform the engine work, something failed internally in the engine. We do not want push blame on another shop, but Team One can not be held for responsible for something that failed that we did do any repairs on. Agian we are not blaming the other shop but in reality, having to add oil to a vehicle on a daily basis will definitley take its toll on a 22 year old engine. Over months of the car being like this, it finnaly took its toll on a 22 year old engine. The engine was always low on oil because the leaks were so bad. Of course another shop who actually worked on the engine will push blame elsewear. MAYBE THE CUSTOMER SHOULD CHECK THE SHOP THAT ACTUALLY DID THE INTERNAL REPAIRS ON THE ENGINE.
Team One Auto Group