Friendship Hyundai of Bristol


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

427 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5rating 3.4rating 3.4
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
97% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Reda B. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"1st time customer"
Friendly customer service and o feel that they are trustworthy to service only what is really needed and replace parts only when necessary. This is my second Hyundia and love them!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 04:26 PM
Chad A. at Friendship Hyundai of Bristol responded on 02/19/2018

Thank you Reda for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they seem to really appreciate the customer and help anyway they can"
friendly, no hassle, clean dealership and employees are great
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 03:53 PM
Chad A. at Friendship Hyundai of Bristol responded on 02/15/2018

Thank you for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Jason D. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Excellent customer service and friendly courteous staff.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 05:53 PM
Chad A. at Friendship Hyundai of Bristol responded on 02/14/2018

Thank you Jason for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Freda H. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly employees and great service. "
Friendly employees and great service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/12/2018 07:49 AM
Chad A. at Friendship Hyundai of Bristol responded on 02/12/2018

Thank you Freda for taking the time to complete this survey and for the kind words. It is always a pleasure to see you when you come in for service.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer on 02/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick friendly"
I called about a recall they worked me in, got me taken care of always friendly staff
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/08/2018 12:08 PM
Chad A. at Friendship Hyundai of Bristol responded on 02/08/2018

Thank you for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Billy M. on 02/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and caring staff."
Just a overall friendly atmosphere.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/07/2018 04:10 PM
Chad A. at Friendship Hyundai of Bristol responded on 02/08/2018

Thank you Billy for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Martin P. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they supply am good enviorment and are very friendly. they do great work on my car "
did a great job
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 02/06/2018 08:32 AM
Chad A. at Friendship Hyundai of Bristol responded on 02/06/2018

Thank you Martin for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Jackson D. on 02/03/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick turnaround for recall"
Had to go in for a recall but was in and out very quick. Chad and team are always very accommodating.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 01/31/2018
Service Type: Repair
Review Created: 02/03/2018 09:50 AM
Chad A. at Friendship Hyundai of Bristol responded on 02/03/2018

Thank you Jackson for taking the time to complete this survey. As always we look forward to you coming to see us as you are always a pleasure to take care of.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer on 02/01/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall Service"
Recall updates for 2 vehicles....completed in a thorough, timely manner
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 02/01/2018 09:39 AM
Chad A. at Friendship Hyundai of Bristol responded on 02/01/2018

Thank you for taking the time to complete this survey. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer on 01/31/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"deceiving"
Was told that I would receive the discount that I received via text from Friendship but upon completion was told NO we won't honor and if I wanted to receive the discount I need to go to another Friendship facility. Will not return for service at this facility due to the misleading customer service that I have received. I want to be able to trust people I do business with.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/29/2018
Service Type: Maintenance
Review Created: 01/31/2018 07:54 PM
Chad A. at Friendship Hyundai of Bristol responded on 02/01/2018

Thank you for taking the time to complete this survey. I will research the history and find out what happened with the breakdown on communication and I will have someone reach out to you.  Again sorry for the mishap.

Chad Ayers
Service Director

Carolyn A. on 01/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner"
They always take care of any needs I have quickly , courteously and my best interest in mind.
Chad and his crew are top notch.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/26/2018
Service Type: Maintenance
Review Created: 01/30/2018 02:13 PM
Chad A. at Friendship Hyundai of Bristol responded on 01/30/2018

Thank you Carolyn for taking the time to complete this survey and for the kind words. It’s always a pleasure when you come to see us as I consider you family.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director
Sandra E. on 01/27/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good job all around"
Friendly, nice and clean waiting area, ease in getting appointment
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/24/2018
Service Type: Maintenance
Review Created: 01/27/2018 08:26 AM
Chad A. at Friendship Hyundai of Bristol responded on 01/27/2018

Thank you Sandra for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Ralph M. on 01/26/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"???????"
????
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/24/2018
Service Type: Maintenance
Review Created: 01/26/2018 11:55 AM
Chad A. at Friendship Hyundai of Bristol responded on 01/26/2018

Thank you Ralph for taking the time to complete this survey. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

David R. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service dept"
The best service dept in the tri cities.will not take my vehicle any place else but friendship hyundai.they get you in and out very quick.give them a call
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/19/2018
Service Type: Maintenance
Review Created: 01/23/2018 03:32 PM
Chad A. at Friendship Hyundai of Bristol responded on 01/23/2018

Thank you David for taking the time to complete this survey and for the kind words as it’s always a pleasure to see you when you come in for service . Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Friendly quick service department
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 07:03 PM
Chad A. at Friendship Hyundai of Bristol responded on 01/18/2018

Thank you for taking the time to complete this survey. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Larry M. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Quick service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/17/2018 08:38 AM
Chad A. at Friendship Hyundai of Bristol responded on 01/17/2018

Thank you Larry for taking the time to complete this survey. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer on 01/16/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great customer service"
Attentive to the customer and their needs.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:55 PM
Chad A. at Friendship Hyundai of Bristol responded on 01/16/2018

Thank you for taking the time to complete this survey. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Luetta G. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent despite so many recalls for the car not too pleased with so many recalls my 2008 never had any but dealership service is excellent
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 12:59 PM
Chad A. at Friendship Hyundai of Bristol responded on 01/16/2018

Thank you Luetta for taking the time to complete this survey. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Verified Customer on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
They did a great job on my car. My only complaint is that it took so long, and they didn't have a vehicle for me to drive.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/15/2018 11:23 AM
Chad A. at Friendship Hyundai of Bristol responded on 01/15/2018

Thank you for taking the time to complete this survey. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

Angela C. on 01/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly, professional"
I luv my Tuscon
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/15/2018 10:27 AM
Chad A. at Friendship Hyundai of Bristol responded on 01/15/2018

Thank you Angela for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director

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