Friendship Hyundai of Bristol

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423-652-6200
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Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

768 Reviews

5 star
84%
4 star
10%
3 star
2%
2 star
1%
1 star
1%

ReScore Reviews™ (14)

ReScore
Overall Rating 4.4285714/5Overall Rating 4.4285714/5Overall Rating 4.4285714/5Overall Rating 4.4285714/5rating 4.4285714
Original
Overall Rating 2.46154/5Overall Rating 2.46154/5rating 2.46154rating 2.46154rating 2.46154
97% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews

Verified Customer
Church Hill, TN
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Friendship Hyundai Bristol Tn.
My hat goes off to Chad Ayers and his staff at Hyundai service department in Bristol Tn. Greg made sure that my Veracruz’s is in tip top condition for summer travel. I recommend this service department to anyone in the tri cities, there work is reliable at a reasonable cost.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/19/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

JP
Jimmy P.
Bristol, TN
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
good customer service
Courteous and efficient
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/19/2019

Thank you Jimmy for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

KH
Karen H.
Castlewood, VA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2019 Category: Service
Check all
Did not check all that i thought was being checked.
Chad A. from Friendship Hyundai of Bristol responded on 06/19/2019

Thank you Karen for taking the time to complete this survey.  I will do some research on your service visit with us and see what the multi point inspection sheet was marked and why the brakes was not addressed to you once i see what the measurements were.  Sorry for the mishap and myself or the assistant service manager will reach back out to you to discuss.  Have a great day.


Chad Ayers
Service Director

Verified Customer
Bristol, TN
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Best Dealership in Bristol!!
Friendship Hyundai of Bristol has been amazing from buying my car to having it serviced. They have such a friendly staff and I highly suggest you check them out for buying or servicing!!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/18/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

Verified Customer
Kingsport, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Pleased Customer
Hyundai recommends what needs to be checked on your car and they are quick to complete the service. I especially like the sweet dog in the service department!!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/18/2019

Thank you Patricia for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

Verified Customer
Kingsport, TN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Excellent service department
Timely service, good communication on what is going on with the car, providing a loaner vehicle. Quality of work is excellent. We've never had any problems with this dealership for the twelve years we've been bringing the car here.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/17/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

HM
Helen M.
Abingdon, VA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
First visit and recall repair!
Needed to have oil changed for first time and found that dealer also able to quickly make rerecent factory recall repair at same time!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/16/2019

Thank you Helen for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

ML
Michael L.
Bristol, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great
From the purchase of the new car to the service all has been great.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/13/2019

Thank you Michael for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

PH
Penny H.
Castlewood, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great service
Always pleased with service . I always have minimal waiting time. Staff very personable.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/13/2019

Thank you Penny for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

Verified Customer
Abingdon, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
EASY TO WORK WITH AND GOT THE JOB DONE IN A TIMELY MANNER
Easy to work with.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/13/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

HP
Henry P.
Bristol, VA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Excellent service department
My Hyundai has been a good car so far but I would recommend it only to someone that could or would not want to buy a couple of other makes I favor. Your sales people are fine and your Service Department is Excellent. Any negative parts of my first statement is made considering my own personal tastes only. I might buy another Hyundai depending on my situation.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/12/2019

Thank you Henry for taking the time to complete this survey and for the kind words towards our repair facility.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

JB
Joseph B.
Rural Retreat, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
oil change
Got their early and took us right back. Didn't have to wait long at all. In and out. Just how I like it.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/11/2019

Thank you Joseph for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

JF
James F.
Bristol, TN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Routine Service
Chad Ayers and his Team continue to provide the benchmark service experience by which all others should be measured. Always a very professional and friendly service experience.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/10/2019

Thank you Jim for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

JJ
John J.
Bristol, TN
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Great Service Department
Friendship Hyundai has a great service Department . Took our Genesis coupe in for service before our trip to Ft Lauderdale for our cruise. Best service in town. Thanks again.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/09/2019

Thank you John for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

CC
Cassandra C.
Abingdon, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2019 Category: Service
Good place but a very important mess up
When you leave you expect your vehicle to be in a better condition than when you brought it for service. My vehicle was deemed all good by the mechanics but when I got home my car had no antifreeze in it. That doesn’t qualify as all good to me.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/09/2019

Thank you Cassandra for taking the time to fill out this survey.  I will find out in detail about your service visit with us and see what our technician notes and service advisor notes was to determine what may have not been explained correctly or performed.  Have a blessed day.

Chad Ayers
Service Director 

TF
Thomas F.
Nickelsville, VA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Continued great customer service
As always, the service team provided excellent customer service.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/05/2019

Thank you Thomas for taking the time to complete this survey and for the kind words that you always give us.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

JS
John S.
Erwin, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great service and people.
As usual Friendship Hyundai in Bristol serviced my Sonata, quickly and efficiently. Love the atmosphere and the professionalism they display. Definitely will be a returning customer.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/04/2019

Thank you John for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

JH
Jerry H.
Bluff City, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Love this place
This place has the best and friendliest men you will ever be in contact with. They make you feel so important.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 06/01/2019


Thank you Jerry for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director
RT
Robert T.
Bastian, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Great service people
Treat you right on every visit.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 05/30/2019

Thank you Robert for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

CC
Crystal C.
Duffield, VA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Awesome!
The only service department that touches my car. They always the go the extra mile for me even though I live out of town and that can cause problems. They work hard to schedule anything I need anytime!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 05/28/2019

Thank you Crystal for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director