Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

546 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 3.8571429/5Overall Rating 3.8571429/5Overall Rating 3.8571429/5rating 3.8571429rating 3.8571429
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JF
James F.
Bristol, TN
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Benchmark by which all others should be measured
Took my 2016 Genesis AWD in for a regularly scheduled maintenance appointment and found Chad Ayers and crew to be extremely customer focused and provided a very friendly and professional service experience.
Chad A. from Friendship Hyundai of Bristol responded on 08/16/2018

Thank you James (court warrior) for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


LG
Lewis G.
Abingdon, VA
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Courteous, friendly employees
In and out in a very short time, the employees were very courteous and friendly!!
Chad A. from Friendship Hyundai of Bristol responded on 08/15/2018

Thank you Lewis for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


CR
Christopher R.
Jonesborough, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Outstanding Service!
Very professional, courteous staff. They make you feel welcome the moment you open the door. Have always been on time with your appointment time. The MOST comfortable waiting area we've ever used. Large, plush, leather chairs with bottled water, crackers and cookies provided while you want. They report everything they find, explain it, and are not pushy if you hold off on something. Awesome job guys!
Chad A. from Friendship Hyundai of Bristol responded on 08/14/2018

Thank you Christopher for taking the time to complete this survey and for the kind words and the awesome response from your service visit with us.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


JH
Jennifer H.
Bristol, VA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Always great!
Consistent service and great customer care
Chad A. from Friendship Hyundai of Bristol responded on 08/14/2018

Thank you Jennifer for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


JS
Jonathon S.
Bristol, VA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
My experience.
They certainly went above and beyond to ensure, as a new customer, my experience was exceptional. The customer service definitely lives up to the word "friendship." And after a major setback with my vehicle they took care of the issue with no problem. Greg Csandy kept me up to date every step of the way, they provided me with an excellent momentary vehicle, and repaired my vehicle weeks before I expected it to be done at no cost. They're knowlegable, hard working genuine people. I highly recommend this dealership.
Chad A. from Friendship Hyundai of Bristol responded on 08/14/2018

Thank you Jonathon for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


JB
Jonah B.
Abingdon, VA
2011 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Warm Environment
Quick service, free cold waters, nice wait area, helpful staff
Chad A. from Friendship Hyundai of Bristol responded on 08/13/2018

Thank you Jonah for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


Verified Customer
Atkins, VA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
FRIENDLY
CALLED AND ASKED ABOUT RADIO WARRANTIES....VERY FRIENDLY AND VERY PLEASED WITH TIME FRAME AND SERVICE
Chad A. from Friendship Hyundai of Bristol responded on 08/13/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


TF
Thomas F.
Nickelsville, VA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Excellent Service
Chad and his team of professionals always provide excellent service. Everything is explained in detail and we never feel pressured.
I would highly recommend them to our family and friends.
Chad A. from Friendship Hyundai of Bristol responded on 08/12/2018

Thank you Mr and Mrs Farmer for taking the time to complete this survey and for the kind words.  Hopefully this oil test turns out as good as our friendship has.  Thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


Verified Customer
Bristol, VA
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Nice
Nice people
Chad A. from Friendship Hyundai of Bristol responded on 08/11/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


Verified Customer
Kingsport, TN
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
2013 Hyundai Elantra Recall
Was able to squeeze me in on a busy Saturday. Quick work, faster than estimated. Great staff!
Chad A. from Friendship Hyundai of Bristol responded on 08/11/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


Verified Customer
Appalachia, VA
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
The people
Friendly and helpful
Chad A. from Friendship Hyundai of Bristol responded on 08/09/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


EJ
Elmer J.
Blountville, TN
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Great Service
Fast ,friendly,efficient service
Chad A. from Friendship Hyundai of Bristol responded on 08/09/2018

Thank you Elmer for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


DR
David R.
Blountville, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
best service department
awesome service department.they know you by name when you walk in the door
Chad A. from Friendship Hyundai of Bristol responded on 08/08/2018

Thank you David for taking the time to complete this survey and for the kind words as its always a pleasure to see loyal customers like yourself as you have always been a pleasure to deal with.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


FM
Fatima M.
Beech Mountain, NC
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Fast friendly and knowledgeable.
The staff is always on point.
Chad A. from Friendship Hyundai of Bristol responded on 08/08/2018

Thank you Fatima for taking the time to complete this survey and for the kind words as its always a pleasure to see you guys..  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


MB
Movita B.
Kingsport, TN
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Oil change
Very nice and courteous.
Chad A. from Friendship Hyundai of Bristol responded on 08/07/2018

Thank you Movita for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


DS
Douglas S.
Kingsport, TN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Service
Great timely service. Staff very friendly. However I did miss seeing Sydney this time.
Chad A. from Friendship Hyundai of Bristol responded on 08/03/2018

Thank you Douglas for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


CC
Cecile C.
Bristol, TN
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great Service
Had everything done that I needed.
Chad A. from Friendship Hyundai of Bristol responded on 08/01/2018

Thank you Cecile for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


OM
Oscar M.
Kingsport, TN
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
oil change
Had my regular oil change showed part that I needed a cabin filter and cost. In and out in reasonable time
Chad A. from Friendship Hyundai of Bristol responded on 07/31/2018

Thank you Oscar for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


MH
Michael H.
Bluff City, TN
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
The People
Everyone at Friendship was very professional, efficient, and helpful. They kept me updated on my issue and its progress. I would recommend anyone needing automobile service or looking for a new or pre-owned vehicle, to swing by Friendship Hyundai of Bristol.
Chad A. from Friendship Hyundai of Bristol responded on 07/31/2018

Thank you Michael for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


ER
Edward R.
Blountville, TN
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
best service department
always great service
Chad A. from Friendship Hyundai of Bristol responded on 07/31/2018

Thank you Edward for taking the time to complete this survey and for the kind words. Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director