Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

620 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 3.8571429/5Overall Rating 3.8571429/5Overall Rating 3.8571429/5rating 3.8571429rating 3.8571429
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
97% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


TE
Timothy E.
Bristol, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
customer service
At Friendship I feel like family. They treat me as good as a best friend!!!
Chad A. from Friendship Hyundai of Bristol responded on 12/15/2018

Thank you Timothy for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


RB
Rebecca B.
Bluff City, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Great service
Some car places treat you like you’re an idiot if you are a woman. This place did not. They were kind and helpful even though I had waited way to long in between oil changes. I really appreciate that and will definitely be back!
Chad A. from Friendship Hyundai of Bristol responded on 12/14/2018

Thank you Rebecca for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


Verified Customer
Bristol, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great customer service. Friendly staff.!!! Wait time very short.
GREAT friendly informative staff! Reasonable wait time! All details if car service explained. Nice people!
Chad A. from Friendship Hyundai of Bristol responded on 12/14/2018

Thank you Brenda for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


ER
Edward R.
Blountville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
best service department
best service as always
Chad A. from Friendship Hyundai of Bristol responded on 12/11/2018

Thank you Edward for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


MW
Michael W.
Saltville, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Always has what my car needs
Always fast and friendly service makes getting your car serviced a breezy
Chad A. from Friendship Hyundai of Bristol responded on 12/07/2018

Thank you Michael for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


LR
Lena R.
Bristol, VA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2018 Category: Service
Service
Service advisor over-selling service.
Chad A. from Friendship Hyundai of Bristol responded on 12/07/2018

Thank you Lena for taking the time to complete this survey.  I will get with my team and figure out what services was recommended to you and make sure they were at the accurate mileage interval for your sonata hybrid to keep your Hyundai factory warranty up to  date as some services are required by Hyundai to keep your warranty valid as those services are listed in your maintenance book with your owners manual.  Someone will be in touch with you to go over your service visit.  Thanks and have a blessed day.

Chad Ayers
Service Director


Verified Customer
Bristol, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Great place!
Great service and staff!
Chad A. from Friendship Hyundai of Bristol responded on 12/07/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


JS
John S.
Erwin, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Excellent Service
Great service department that I recommend highly to everyone!
Chad A. from Friendship Hyundai of Bristol responded on 12/05/2018

Thank you John for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


Verified Customer
Bluff City, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Great service!
I was very happy with the level of service provided. I was a walk-in customer as my car battery was about to die. I received great service, and I was very pleasantly surprised with how quickly the service was performed. I wish I was able to use a coupon for a discount (as a walk-in customer I didn't have one), but they were unable to apply any coupons or discounts. I'm sure I will have one next time I return for service, and I will return.
Chad A. from Friendship Hyundai of Bristol responded on 12/05/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director


JM
John M.
Pennington Gap, VA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Scheduled service , done in a timely!
Very helpful , friendly !
Also service managers dog is a real assist!
Chad A. from Friendship Hyundai of Bristol responded on 11/29/2018

Thank you John for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  Our service dog Sydney keeps us entertained and thank you for his compliment.

Chad Ayers
Service Director


DR
Darrell R.
Abingdon, VA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Awesome
The best service around!
Always quick, efficient and courteous.
Chad A. from Friendship Hyundai of Bristol responded on 11/27/2018

Thank you Darrell for taking the time to complete this survey and for the kind words as it means a lot coming from a true repeat valued customer.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


Verified Customer
Lebanon, VA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Service
Very professional service personnel.
Chad A. from Friendship Hyundai of Bristol responded on 11/26/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


CA
Christine A.
Eidson, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2018 Category: Service
Mostly great
Requested interior vacuum. I was told there was no one available to do this. This was disappointing.
Chad A. from Friendship Hyundai of Bristol responded on 11/25/2018

Thank you Christine for taking the time to complete this survey.  I will look into the interior vacuuming process for you.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


LD
Larissa D.
Bluff City, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Great guys!
These guys take excellent care of me! Totally coming back to here for everything especially the diet pepsi!
Chad A. from Friendship Hyundai of Bristol responded on 11/19/2018

Thank you Larissa for taking the time to complete this survey and for the kind words.  The Diet Pepsi is waiting on you when you come back in for service.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


Verified Customer
Lebanon, VA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Excellent Service
Like that we were contacted when service was due and made appointment convenient for us.
Chad A. from Friendship Hyundai of Bristol responded on 11/17/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


Verified Customer
Abingdon, VA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Excellent service!!
Excellent service, will definitely continue to do business here and recommend family and friends!
Chad A. from Friendship Hyundai of Bristol responded on 11/16/2018

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


JF
John F.
Abingdon, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Quick reliable service
Second time I have taken my wife's Sonata in for service. As I found the first time the service was quick and easy.
Chad A. from Friendship Hyundai of Bristol responded on 11/14/2018

Thank you John for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


DW
Darold W.
Blountville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Awesome Service
Had car serviced friendly knowledgeable staff will return when needed.
Chad A. from Friendship Hyundai of Bristol responded on 11/13/2018

Thank you Darold for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


KW
Kevin W.
Bluff City, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Good
Service was quick but 64 dollars for a oil change and tire rotation is pretty expensive. I know it is near that anywhere but it should be cheaper for people who buy the vehicle from you.And was recommended my next service (if I choose) would be 279.00.
Chad A. from Friendship Hyundai of Bristol responded on 11/10/2018

Thank you Kevin for taking the time to complete this survey.  On your next visit lets make sure we have your email on file because we send coupons to the email address on file.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director


BC
Brenda C.
Clintwood, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Very friendly and knowledgeable staff.
Very friendly, and quick service.
Chad A. from Friendship Hyundai of Bristol responded on 11/09/2018

Thank you Brenda for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.

Chad Ayers
Service Director