Friendship Hyundai of Bristol

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423-652-6200
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Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

664 Reviews

5 star
83%
4 star
10%
3 star
2%
2 star
1%
1 star
1%

ReScore Reviews™ (12)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.41667/5Overall Rating 2.41667/5rating 2.41667rating 2.41667rating 2.41667
97% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews

Verified Customer
Johnson City, TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Great service advisors
Best experience at a dealership by far
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/17/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

PH
Penny H.
Castlewood, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Excellent service
I always have a good experience having my Santa Fe being serviced. Personable staff.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/17/2019

Thank you Penny for taking the time to complete this survey and for the kind words and for being a loyal longtime customer.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

JD
Jackson D.
Bristol, TN
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good service as always
Took my car to Bristol Hyundai for it's 100K service which included new front brakes, new spark plugs / tune-up, new battery, along with regular oil change and tire rotation. Due to the extensive work I was give a loaner car which really helped out during the days car was in the shop. The guys at the counter were friendly and accommodating as usual.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/15/2019

Thank you Jackson for taking the time to complete this survey and for the kind words as your the best customer we have and it shows with how good you take care of your vehicle maintenance and what great shape its in.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

CP
Cindy P.
Bristol, TN
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
The people and Sydney the dog.
I love going into this dealership because there are smiles on people faces and Sydney (the best Dog ever) is the best stress relief there is. He is always ready to let to pet him and put a smile on your face. I believe this helps the people who work there as well stay happy and focused with all of the nasty people and thing dealing with the public brings with it.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/13/2019

Thank you Cindy for taking the time to complete this survey and for the kind words as your are correct Sydney helps all of us get through the day.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

RT
Robert T.
Bastian, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Good, honest people...
People
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/12/2019

Thank you Robert for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

RR
Rob R.
Glade Spring, VA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Recall notice
I was notified by Crown Hyundai in St Pete Fl about a sensor. I called Frienship in Bristol and they scheduled my vehicle at my convenience within a few days. I was in and out in about 30 minutes or less and I was very satisfied with the overall experience. Thanks guys!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/09/2019

Thank you Rob for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

Verified Customer
Clintwood, VA
2017 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Much improved
We got the communication problem arraigned our and feeling a lot better with the whole process. Everyone there has been great.
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/08/2019 Category: Service
Went for an oil change and now my car won't run
Service was great. Messed up my computer.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/09/2019

Thank you for taking the time to fill out the survey.  I will get with Greg first thing Monday morning and find out the status of your vehicle and myself or Greg will be in touch Monday morning.  Also I will make sure Greg over communicates with you from this point on and sorry for any inconvenience this has caused you.  Have a great weekend.

Chad Ayers 
Service Director 

Chad A. from Friendship Hyundai of Bristol responded on 02/15/2019

Thank you for the rescore and once again sorry for any communication error.  I will let Greg know about the rescore and he will update you once we know more from Hyundai.  Have a blessed weekend.

Chad Ayers
Service Director

GC
Gregory C.
Piney Flats, TN
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Always great!
Friendly, courteous, and very reasonable. Thanks for the great service again.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/07/2019

Thank you Gregory for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

ES
Erin S.
Bristol, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
best customer service
the service team is great!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/06/2019

Thank you Erin for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

MR
Misty R.
Bristol, TN
2006 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
follow up
I appreciate the personal follow up and understand this is a pricing issue that is beyond your control.
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/05/2019 Category: Service
Sonata situation
Great car, kind employees, expensive prices for looking at a potential problem with no guarantee of a fix.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/06/2019

Thank you Misty for taking the time to complete this survey.  Thank you for kinds words about Matthew as he does a great job.  The $115 diagnosis fee is set by Hyundai Motor America which by the way puts us the lowest rate in our district/region.  25 minutes down the road its $135 at another Hyundai Dealership.  If you have work performed i will look into a discount for you to help you out.  Have a great week.


Chad Ayers
Service Director

Chad A. from Friendship Hyundai of Bristol responded on 02/13/2019

Thank you Misty for the re-score as we appreciate it very much and I will let Matthew know you have re-scored him.  Thanks again and have a great rest of the week.

Chad Ayers
Service Director

RB
Ronald B.
Bristol, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Great service
Keep up the good work!!!!!!!!!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/02/2019

Thank you Ronald for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

Verified Customer
Johnson City, TN
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Service
Awesome service!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 02/01/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

KF
Kathleen F.
Gray, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Friendly people
Don't have to wait long. Friendly.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/31/2019

Thank you Kathleen for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

DS
Douglas S.
Kingsport, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Great service
Only takes a day or so to get in for service, sometimes the next day. Very through. They always explain everything they did. Staff is very friendly and provides excellent service.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/31/2019

Thank you Douglas for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

AH
Amy H.
Bluff City, TN
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
pricing on in cabin air filter to high
Considering the amount of Labour to replace oil in a car verses the amount of Labour it takes to replace the in cabin air filter I feel the Labour charge for in cabin air filter change is way to high. Other than that the service is excellent and staff are very friendly.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/27/2019

Thank you Amy for taking the time to complete this survey and for the kind words.  On your next visit we will get you a discount if you decide to purchase the cabin filter.   Thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

MM
Mary M.
Bristol, VA
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Excellent service
Professional, courteous, fast service!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/27/2019

Thank you Mary for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

Verified Customer
Bristol, TN
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Great service
Great service
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/26/2019

Thank you for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

SA
Shannon A.
Bristol, VA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Fast
Fast
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/25/2019

Thank you Shannon for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

RH
Robin H.
Abingdon, VA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Service appt on my 2018 Hyundai Kona
Friendly staff and great customer service.
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/25/2019

Thank you Robin for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director

DG
Denise G.
Blountville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Friendly service!!!
Very good experience with this dealership, everyone is super friendly, and no pressure, and the service department is excellent!!
Recommended
Chad A. from Friendship Hyundai of Bristol responded on 01/24/2019

Thank you Denise for taking the time to complete this survey and for the kind words.  Also, thank you for the opportunity to earn your business and we look forward to serving you again here at Friendship Hyundai of Bristol.  

Chad Ayers
Service Director