Reviews
JG
Janice G.
Calcium, NY
2018 Hyundai Elantra
Verified Customer
Service
I think the price of an oil change and tire rotation has sky rocketed. I paid $63 for what used to be $50. Why?? I would recommend this business to buy a vehicle but not so sure about the prices of service..
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 01/21/2019
Thank you for your time and business. I will update your info so you receive coupons in the future.
Verified Customer
Lorraine, NY
2015 Hyundai Accent
Verified Customer
They get the work done in a timely manor
They were very good about checking on the customer and checking to see what the progress was on ypur car.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 01/16/2019
Thank you for your time and business.
LH
Lisa H.
Beaver Falls, NY
2018 Hyundai Tucson
Verified Customer
service is awesome, and everybody is very helpful and courteous
Great staff and excellent service
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 01/16/2019
Thank you for your time and business.
Verified Customer
Ogdensburg, NY
2017 Hyundai Tucson
Verified Customer
They've got it figured out!
Time is important...I appreciate it when a business sets an appt. Time and things are taken care of just as had been described in a comfortable sourroundings.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 01/07/2019
We appreciate your time and business.
RF
Richard F.
Watertown, NY
2015 Hyundai Sonata
Verified Customer
good service
actually was told service would be about 1 hour was in and out in just under a hour
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 01/03/2019
Thank you for allowing us to service your vehicle.
Verified Customer
Dexter, NY
2018 Hyundai Tucson
Verified Customer
Service
The staff and service was excellent from moment I pulled n.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/31/2018
Thank you for your business.
GS
Gregory S.
Henderson, NY
2011 Hyundai Sonata
Verified Customer
Service
I was pleased with the work done and price.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/29/2018
Thank you for your business.
RL
Raymond L.
Clayton, NY
2015 Hyundai Sonata
Verified Customer
ReScore Review™
Recall and Check Engine Light
Fuccillo Hyundai were excellent. They gave me a loaner car at no charge, fixed the check engine light issue, and performed the door latch recall. They stayed in touch with a phone call and emails. Greatly appreciate how well I was taken care of. Thank you all, especially Scott Jones for the constant communications.
Recommended
Original Review
Recall parts were not in.
Took vehicle in for 3 recalls. 2 out of 3 repairs were completed. The 3rd recall item, door latch recall, parts had to be ordered. I made the appt a week prior. I would have thought parts dept. would know if they had the appropriate parts ahead of time so multiple trips would not be made. I'm not upset about it just think they should have parts available when coming in for re all work.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/26/2018
Please contact me about this vivit. I would like to make arrangements to make this right for you.
GP
Gary P.
Dexter, NY
2015 Hyundai Santa Fe S
Verified Customer
Oil change
Nice people to do business with.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/24/2018
Thank you for your business.
TP
Thomas P.
Copenhagen, NY
2017 Hyundai Santa Fe S
Verified Customer
It is close to home
Good job
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/24/2018
Thank you for your business.
RR
Reinaldo R.
Watertown, NY
2011 Hyundai Sonata
Verified Customer
service
great service
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/24/2018
Thank you for your business.
Verified Customer
Watertown, NY
2015 Hyundai Santa Fe S
Verified Customer
Short notice appointment
My family had a recent death and the cars oil light was coming on. They were able to fit my vehicle in that day and gave me a loaner car so I could continue to make funeral arrangements. Great work and very much appreciated
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/20/2018
We appreciate your business. Thank you for your time and feedback.
Verified Customer
Hammond, NY
2016 Hyundai Tucson
Verified Customer
Good timing
Great work timing
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/19/2018
Thank you for your business and feedback.
PC
Phyllis C.
Watertown, NY
2011 Hyundai Sonata
Verified Customer
Pleasant and professional service
When I called to request appt, the customer service and auto service depts were pleasant, prompt, and professional
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 12/12/2018
Thank you for your time and business.
DH
Donald H.
Dexter, NY
2016 Hyundai Sonata
Verified Customer
Mouse Trouble
We experienced extensive rodent damage. Service department worked well with our insurance company. Vehicle was repaired satisfactorily and on time.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 11/30/2018
I'm happy we were able to get this resolved for you.
Verified Customer
Adams, NY
2006 Hyundai Sonata
Verified Customer
great price, quick turnover
got the job done that I couldn't do.. they listened to me and assessed my concerns and did the work requested fast and for a great price. very satisfied
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 11/27/2018
I'm glad we were able to help you out. Thank you for your time and business.
BS
Barbara S.
Copenhagen, NY
2018 Hyundai Kona
Verified Customer
Excellent Service Dept
Loved pulling in to service drop off area at dealer's new building. Kevin Morris went out of his way to make me feel welcome.
My Kona is doing great in the snow and I am very happy with her performance!
My Kona is doing great in the snow and I am very happy with her performance!
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 11/21/2018
Thank you for your feedback. We appreciate your time and business!
Verified Customer
Albemarle, NC
2017 Hyundai Tucson
Verified Customer
Poor Customer Service.
Just a lack of professionalism and courtesy. No one at service desk. Didn’t tell us the dealership had moved locations. No one greeted us. Very unwelcomed. And I bought my car here... a year ago and have gone here ever since- wasn’t a problem until they moved locations and hired new staff.
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 11/19/2018
Please contact me about this service visit. I would like to get some more details to help prevent this from happening again. Thank you.
CD
Calvin D.
Theresa, NY
2016 Hyundai Tucson
Verified Customer
They are very polite people.
We enjoy going to Fuccillo Hyundai in Watertown New York they are very informative.
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 11/13/2018
Thank you for your time and business.
TB
Tony B.
Ogdensburg, NY
2013 Hyundai Elantra
Verified Customer
Awesome service
Very pleased with everyone. Great job
Recommended
SCOTT E J., SERVICE MANAGER from Fuccillo Hyundai of Watertown responded on 11/08/2018
Thank you for your time and business.