If you hate being in the loop and love waiting forever for work, this is the place for you.
I brought my vehicle in to have warranty work done on my engine in the beginning of February. After several attempts at asking the staff to accomodate my name change (which still hasnt been done) since February -- I am still being called the wrong name. Since having my car at Fucillos I have had 0 communication with anyone about the status of my vehicle. No calls, no emails, no voicemails, nothing. I was given a loaner vehicle, which I was happy about. The loaner vehicle has broken amenities and needed an inspection at the end of February. When I brought this to the service departments attention, they told me I needed to find time to come get THEIR car inspected. After all of this, I am mildly frustrated. I call the main office in Adams, the lady there assured me the GM, Scott, would be calling me shortly. Scott called me very quickly and sent a guy to come get my loaner and inspect it while I was at work. He was really helpful. Well, a couple weeks goes by and I still havent heard anything about my car. I had a random email from someone in the Sales department of Fucillos in Watertown asking about me doing business with them in the future. I responded to him pretty much why I would guaranteed be taking all my future business elsewhere in an email similar to this. He responded very quickly and promised he would find out himself what is going on with my car. He did exactly as he said he would and ACTUALLY told me what was going on. Apparently I need a total engine replacement, which is alarming since there were no warning lights on in my dash and the car only has 51,000 miles on it. Although this information is unsettling, it was under warranty, so again I was grateful. A week later the GM, Scott, calls me and is excited to tell me that my car is done. Im estatic because well, its almost May... and I again havent seen my car in months. I go up to pick up my car on Friday the 20th of April and there is a dent in the side of my car. A dent that was not there-- as my car had 0 flaws on the body. The dent had white paint transfer all over my door and was pretty deep. I obviously was pretty mad, went inside and the ladies at the service counter called up Scott. When I showed him, you could tell he was just as mad as I was. He assured me he would fix it and call me the next day. I never got a call. Regardless, here it is now, the 23rd, still nothing. I know my car has some sort of appointment on the 24th, only because my email told me it was scheduled for a service appointment. No idea what it entails, because again, no one has called. I still don't have my Hyundai, this whole experience has left the worst taste in my mouth and I honestly doubt I will purchase or do anything here again.