Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

243 Reviews

99% Would Recommend
Latest Review 16 days ago

Reviews


CM
Chris M.
Bristow, VA
Toyota Tundra
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05/11/2018 Category: Service
Chris said that the staff at the facility have always treated him well.
This review was collected via phone interview by Customer Research Inc.

CT
Carol T.
Bristow, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Carol said she took her vehicle to this business when she wasn't sure what was causing the issue. She had work done at another facility and it was determined the problem was from the work done by the previous facility. They called and made arrangements for her to take her vehicle back since the work was under warranty. They were very honest and she will definitely go back next time she has vehicle problems.
This review was collected via phone interview by Customer Research Inc.

LW
Loretta W.
Gainesville, VA
Kia Forte
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Loretta said that she was happy with everything the staff at the facility did, they are extremely nice and the facility was very clean.
This review was collected via phone interview by Customer Research Inc.

DK
DOUG and SHAREEN K.
Gainesville, VA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
These folks are great
We take all of our vehicles to Gainesville Garage. Ed and the team are great. Makes taking care of our vehicles easy, and I know I can trust them.

CC
Cindy C.
Sterling, VA
Acura TSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Cindy said the prices were reasonable for a safely inspection and a spot check for a long trip. The owner was helpful in repairing a nail in her tire.
This review was collected via phone interview by Customer Research Inc.

TM
Tom M.
Gainesville, VA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Tom said the staff was up front with everything. He was pleased at what he was told and he was told what he needed to do.
This review was collected via phone interview by Customer Research Inc.

KB
KEVIN B.
Linden, VA
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Great group of people to work with
Very Friendly, quick service and I have found they stand behind there work.

JP
Jose P.
Woodbridge, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Jose said the business is really good. They pay attention, and try to fix the problem.
This review was collected via phone interview by Customer Research Inc.

KC
Karlie C.
Front Royal, VA
Jeep Patriot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Karlie said the business is always able to squeeze her in and they got the repairs done on the same day. She also said they were friendly.
This review was collected via phone interview by Customer Research Inc.

KM
KEVIN M.
Gainesville, VA
Ford Police Interceptor
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/01/2018
f150
I cant say anything negative about the garage . Very friendly staff. Brought a f150 in with some issues. The garage gave it a shoot to fix and the same problems plus one additional are happening now, but the engine light is off which is a plus.

DS
Dustin S.
Inwood, WV
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Dustin said the business did a good job and he had no problems.
This review was collected via phone interview by Customer Research Inc.

DD
DAN D.
Bristow, VA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
RAV 4 Oil change
It is always great to work with Ed and Dave!

Anonymous avatar
Verified Customer
Gainesville, VA
Mitsubishi Lancer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Awesome!!
The team is great, friendly, professional, and fair.

MM
MIKE M.
Bristow, VA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Friendliest Staff - Beat Servic
The folks at Gainesville Garage make you feel like you matter. They make you feel like part of the family. They genuinely take pride in taking care of their customers. I won’t go anywhere else.

JC
Jennifer C.
Haymarket, VA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Jennifer said the staff are always friendly and honest and they do great work.
This review was collected via phone interview by Customer Research Inc.

JP
Jessica P.
Manassas, VA
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Jessica said she has never had a problem with the business. They are very kind to her.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Manassas, VA
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Services
Great garage to have work done on your fleet vehicles, great pricing, fast work and Ed the front desk guy is one of the most professional and helpful guys I’ve ever met.......amazing shop.

MT
MAHLON T.
Nokesville, VA
Chrysler Concorde
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Great service at fair pricing
Great service at fair pricing. And, because of extended repair time, even given a ride home!

DG
Dave G.
Gainesville, VA
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Dave said the place provides excellent customer service and that they were very good about keeping him updated.
This review was collected via phone interview by Customer Research Inc.

IB
Iris B.
Gainesville, VA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Iris said she walked in at lunch time and they were able to accommodate her without an appointment.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 243 in total