Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

259 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


TM
Travis M.
Warrenton, VA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Travis said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

CB
Cales B.
Gainesville, VA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Cales said she didn't have any issues.
This review was collected via phone interview by Customer Research Inc.

JS
Jimmy S.
Gainesville, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Jimmy said the service was prompt. The work was done before the quoted time. The service price was good.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Bristow, VA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Tim said it was easy to deal with this business.
This review was collected via phone interview by Customer Research Inc.

RS
RON and MELVA S.
Gainesville, VA
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Overall Excellence
Have been using GG since 2003. It’s easy to describe them.
TRUSTWORTHY IN ALL RESPECTS.

DL
D L.
Gainesville, VA
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
D said the staff got the job done pretty quickly and they helped him out with the price. He would definitely recommend the business.
This review was collected via phone interview by Customer Research Inc.

CT
CATHERINE T.
Gainesville, VA
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Honest, professional, good working folks.
This is the best shop I've ever taken my car to.., and I've had several. The staff here are friendly, they don't waste your time or money on a lot of 'maybes' or 'suggestions', when it comes to your automotive needs. They tell you the facts, will show you the vehicle's situation before, and after given a very fair price to repair, with your approval, they get the work done, perfectly. The shop is clean, comfortable, close to shops and restaurants if you wanted to go out while your vehicle is being taken care of, and they keep you updated and contact you when it's ready. I don't think I will be using anyone else, from now on. I am very happy with Gainesville Garage!!

JP
Jeff P.
Haymarket, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Jeff said the staff did everything he needed done, and did the work the way he wanted it done.
This review was collected via phone interview by Customer Research Inc.

DS
Dustin S.
Inwood, WV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Dustin said they did great work.
This review was collected via phone interview by Customer Research Inc.

BR
Brian R.
Bristow, VA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Brian said the business did everything they said they would do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

VC
VICKIE C.
Gainesville, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018
Last car repair visit week of June 4h
Gainesville Garage, Thanks again for finding and fixing the problem with my car and loaning me a car so that I did not lose time from my work. You are the best. Vickie Conrad

SS
Sarah S.
Virginia
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Sarah said she needed to get her oil changed, but her usual mechanic wouldn't do it until the pretty big dent in the vehicle's back was repaired. This business was great, and took care of her oil change, anyway.
This review was collected via phone interview by Customer Research Inc.

SC
Susan C.
Bristow, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Spoke with Susan. She said she received exceptional service and honesty from the staff, and she is very pleased.
This review was collected via phone interview by Customer Research Inc.

EY
EUGENE Y.
Haymarket, VA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Recent Service
As expected, no issues. Gainesville Garage communicates very well when issues are found other than what was expected. Professional, courteous, and timely is the best way to describe them.

OK
Omar K.
Gainesville, VA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Omar said the service was easy, convenient, and affordable.
This review was collected via phone interview by Customer Research Inc.

SS
Susana S.
Manassas, VA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Susana said it was convenient and her vehicle was fixed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Bristow, VA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Chris said that the staff at the facility have always treated him well.
This review was collected via phone interview by Customer Research Inc.

CT
Carol T.
Bristow, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Carol said she took her vehicle to this business when she wasn't sure what was causing the issue. She had work done at another facility and it was determined the problem was from the work done by the previous facility. They called and made arrangements for her to take her vehicle back since the work was under warranty. They were very honest and she will definitely go back next time she has vehicle problems.
This review was collected via phone interview by Customer Research Inc.

LW
Loretta W.
Gainesville, VA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Loretta said that she was happy with everything the staff at the facility did, they are extremely nice and the facility was very clean.
This review was collected via phone interview by Customer Research Inc.

DK
DOUG and SHAREEN K.
Gainesville, VA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018
These folks are great
We take all of our vehicles to Gainesville Garage. Ed and the team are great. Makes taking care of our vehicles easy, and I know I can trust them.

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