Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

3113 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 3.9444425/5Overall Rating 3.9444425/5Overall Rating 3.9444425/5rating 3.9444425rating 3.9444425
Original
Overall Rating 2.31429/5Overall Rating 2.31429/5rating 2.31429rating 2.31429rating 2.31429
95% Would Recommend
92% Business Response
Latest Review about 2 hours ago

Reviews


KJ
Kevin J.
Holyoke, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service
Service coordinator was great. She made sure all of my concerns were taken care of. She kept me abreast of the changes and charges prior to the work.

Verified Customer
Agawam, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Friendly, approachable, we’re able to make time for me the day I called to change a headlight instead of saying you need an appt.
Overall a great experience.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/19/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

WH
William H.
Easthampton, MA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Always make me feel my car and myself are a priority.
From Angela at the drop off to the crew working on my car everyone makes me feel my car is in good hands.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/18/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

JW
John W.
MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
review
finished service in a timely manner

CD
Carmen D.
Holyoke, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Totally satisfied with my car and service
The service and vendor Edwin Collazo was very patient and please full. Love they way he atensce as .

Sorry for my spelling.

Verified Customer
West Springfield, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Friendly & great service!
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Holyoke, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Every time I come here I’m always greeted in a friendly manner and they provide excellent service.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

PS
Patricia S.
Ludlow, MA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service this time.
Washed my car and request drivers side mat be cleaned along with my inspection and oil change. Would purchase an Azera if available.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Springfield, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2018 Category: Service
Good
Thanks

KS
Kevin S.
Springfield, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Very personalized service
Very friendly and knowledgeable staff. Very impressed with there service.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Westfield, MA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Nice Service
Welcoming waiting area, nice service providers
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/16/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

MR
Michael R.
Southwick, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Very Orifessuibak
Service was completed close to the time they said. They left the ibnterior clean and then washed the outside. I was very satisfied with the service overall.

WS
William S.
Westfield, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
friendly
Greeted with a smile, left with a smile

SM
Shannon M.
Ware, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great staff.
.

JZ
Joan Z.
Hadley, MA
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Satisfied Customer
The Service Department personnel are always friendly and professional. I do not feel as though I have ever paid for any unnecessary repairs. Just the opposite....I have brought in my car thinking I had a major problem only to find out it was a simple, inexpensive fix.

Thank you.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/14/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Chicopee, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
fast service and very friendly enviorment
Had an oil change done for my self and later that day my daughter had her brakes done . Very good service
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/13/2018

We appreciate your business. Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

PM
Paul M.
West Springfield, MA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
The people at Gary Rome make you feel so welcome, great place
Great service,Great people.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/13/2018

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

Verified Customer
Springfield, MA
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Oil change
.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/13/2018

Thank you for taking the time to respond to the survey. 
Please let us know where we missed the opportunity to earn your 5 STAR rating. 
Out staff works very hard to make sure every customer receives great service. So your feedback is very important.

Thank you,

Kevin

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

PM
Philip M.
Holyoke, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Try and help the customer as much as possible
A big thank You to Kevin Schachterle who saved me over $400 on my last visit. Had a problem with rear tail lights and was told they needed to be replaced very expensive but after talking with Kevin he had one of his master techs repair them instead. Worked out great.
Thanks Again.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/13/2018

Philip,

I am happy to have been there that night.  We appreciate your business and the 5 STAR rating. 

Respectfully,

Kevin

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038

RO
Roksana O.
Westfield, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Good service
Good service, convenient waiting place while car gets serviced. Also great play room for those with small children.
Kevin A S., Service Manager from Gary Rome Hyundai responded on 11/13/2018

We appreciate your business. Thank you.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038