Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2766 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 3.766665/5Overall Rating 3.766665/5Overall Rating 3.766665/5rating 3.766665rating 3.766665
Original
Overall Rating 2.27586/5Overall Rating 2.27586/5rating 2.27586rating 2.27586rating 2.27586
95% Would Recommend
90% Business Response
Latest Review about 14 hours ago

Reviews


Verified Customer
Feeding Hills, MA
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
service associate was great to work with
service associate was great to work she made sure she could get all we could from the extended warranty company

MM
Melissa M.
Lee, MA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Awesome people
The service was great in and out the service members where great

Verified Customer
Chicopee, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Oil change
Amazing service at Gary Rome for an oil change. And you get a car wash!! Can’t wait to go back again for service. Thanks!

MM
Mark M.
Feeding Hills, MA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Routine maintenance
Had routine maintenance performed. Quick in & out and had complimentary wash. Got heads up on next scheduled maintenance & cost. Good service.

Verified Customer
Ludlow, MA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Oil Change
Great service

MC
Mary C.
Chicopee, MA
2017 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
my service experience
The Service personnel was gracious and polite when my service was taking longer than expected Mikey took me Out so I can get a bite to eat and when I return for service after my parts came in David was Super helpful in getting my car serviced and be back on the road in a very timely manner which I definitely appreciate thank you so much

AH
Amanda H.
Springfield, MA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Staff is very friendly, service done quickly
Excellent

RC
Raymond C.
Holyoke, MA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Love my hyundai
Down to earth staff. Fast and knowledgeable people.

Verified Customer
Easthampton, MA
2007 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Flexibility and convenience for appointments
All my services through Gary Rome have been pleasant and beneficial.

WK
Wanita K.
Ludlow, MA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
I can hopefully trust that they care about the work and service they provide on my car.
When I was told that I would need new tires in order for my car to pass inspection, I asked about the "tires for life" that was a part of my guarantee on my car...Dave S. worked on getting the approval and I was able to receive my tires at no charge..the rest of the work performed on my car seems to be fine.

JG
Jeffrey G.
West Springfield, MA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great dealership!
Always very pleased with service.

Verified Customer
South Hadley, MA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service!
Always quick & efficient.

EA
Elaine A.
Holyoke, MA
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
service dept. personnel
Although I am still under my free oil changes benefit, I was treated the same way as a paying customer by service staff- friendly, helpful and courteous. Just knowing my car was thoroughly inspected at the same time as the oil change was done makes for my peace of mind. And the car wash at the end is a nice finishing touch to the experience. Great work by all!

LD
Luigina D.
Ludlow, MA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
service
Everyone who works there is great!!

DV
Dyan V.
Chicopee, MA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Excellent Service
always a great experience, everyone is friendly & helpful

MB
Maureen B.
Ludlow, MA
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Excellent
People,place, service 5 star !!!

SP
Susan P.
Chicopee, MA
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Gary Rome
Always 100%!!

Verified Customer
Chicopee, MA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Everyone and everything
Great service and great prices

PD
Patricia D.
Springfield, MA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Associates are very personable.
I like Hyundai products. We have 2 Sonatas, would like to try an SUV.

MT
Michael T.
Chicopee, MA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Love the business lounge that is quiet, has a TV, wifi access, free water... very nice setup
Always look forward to having my car serviced and cleaned at Gary Rome. Love the quiet business lounge and easy in and out access of their service center.