Overview

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

2597 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 3.7241386/5Overall Rating 3.7241386/5Overall Rating 3.7241386/5rating 3.7241386rating 3.7241386
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
95% Would Recommend
95% Business Response
Latest Review about 20 hours ago

Reviews


JS
Jgl S.
Holyoke, MA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Definitely recommend
Always excellent service!!!

MN
Margaret N.
Granby, MA
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Great customer care!
Always courteous!

SS
Stephanie S.
Ludlow, MA
2013 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Friendly Staff
Courteous Staff

Anonymous avatar
Verified Customer
Monson, MA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Sufficient
Friendly service and clean waiting room

Anonymous avatar
Verified Customer
Holyoke, MA
2011 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Keeping us safe on the road
The service techs do a great job keeping our car safe. We appreciate their efforts.

RC
Ronald C.
West Springfield, MA
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Very professional and friendly
Everyone was very professional and very friendly

Anonymous avatar
Verified Customer
Easthampton, MA
2009 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
friendly, clean,comfortable waiting area
In and out just over an hour. just as i was told. thats great.

Anonymous avatar
Verified Customer
Springfield, MA
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
The employees
The employees are helpful and knowledgeable

RW
Robert W.
Beacon Falls, CT
2011 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Easy, Quick Dealership
I truly love Gary Rome Hyundai. I’ve had my car with them for a year now and I love taking advantage of my 8 free oil changes. When I go, it is hassle free. The people are friendly and great. The dealership is beautiful and clean. They don’t try and rip me off with pricing or things that need to be fixed. My car runs beautifully and I LOVE that they wash my car every oil change. Never dealt with a car dealership that’s so great before, usually they make me cringe but Gary Rome is absolutely wonderful.

Anonymous avatar
Verified Customer
Chicopee, MA
2016 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Service on Santa Fe
Sevice was excellent and quick

Anonymous avatar
Verified Customer
Southwick, MA
2014 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Pleasant atmosphere
Waiting area and amenities are superb!

KH
Kathy H.
Chicopee, MA
2006 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
They tend to your needs in a timely manor.😀
Very happy

MH
Michael H.
Holyoke, MA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Hackett review
Outstanding service!!! I had had a family emergency and had to go in for service on my car without an appointment. The service people got me in and out in a very timely fashion, even tho they were booked solid. All work was completed, correct, and price quoted was exact. Thank you!!!!!

HF
Helene F.
Holyoke, MA
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
The people
Service was as requested, on time, and everyone was friendly. Oil Change and tire rotation. My only wish was that they would have reminded me that I would be due for an inspection by the end of the month. I would have had it done while I was waiting. I had told them I would have to schedule another date for a separate issue that would have taken an additional hour....so I'm not complaining.....they knew I couldn't linger. As it turned out, I was scheduled for the inspection the following morning and was in and out in a very short amount of time. Perfect.

KF
Kiara F.
Palmer, MA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
staff
Very professional. Excellent customer service.

DM
Doris M.
Chicopee, MA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
nice modern service area and very nice service people
Quick, easy service and a very nice waiting area

MD
Michele D.
West Springfield, MA
2010 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Personnel
Personal service

CD
Cheryl D.
Ware, MA
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great Service.
This dealership is great.

KF
Kathleen F.
Palmer, MA
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Friendly, on time, nice place
I have always had great service at Gary Rome. I've bought 2 cars there and will definitely be back.

KW
Kristen W.
Holyoke, MA
2009 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service
As always it was great service and friendly people.