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Gary Rome Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,713 Reviews)
80

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
192
Total ReScores™
4.6
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

Gary Rome Hyundai is like no other dealership you will drive into. We have knowledgeable sales associates, highly trained service technicians, a fully stocked parts department, a large inventory and a professional management staff. We are conveniently located on Whiting Farms Road in Holyoke, MA. Come see us today! Gary Rome Hyundai is like no other dealership you will drive into. We have knowledgeable sales associates, highly trained service technicians, a fully stocked parts department, a large inventory and a professional management staff. We are conveniently located on Whiting Farms Road in Holyoke, MA. Come see us today!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(413) 536-4328

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
150 Whiting Farms Road Holyoke, MA 01040
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4,713 Reviews)

SS
gravatar
Stephen S.
Northampton, MA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/13/2026
3
Category: Service
Good car, but deceptive information from salesman
Purchased a vehicle two months ago from Gary Rome. We are satisfied with the vehicle so far. But the salesman, Christian, gave us deceptive information when discussing what was covered for a vehicle that was certified. He told us that they routinely replaced the brake linings with new linings when they certified the vehicle. I found out when I took it in for an oil change at Jiffy Lube that the rear brake linings were in the "replacement zone." I was surprised, because I remember what Christian had told us when we were purchasing the vehicle. I called Christian to ask him about this, and he contacted the service department and told me that the brake linings only needed to be 4 mm in order to pass the certified inspection. When I spoke with Christian about it, he made no apologies, and would not admit to his error, in spite of the fact that both me and my wife have identical memories about what he told us. This damage is my trust in Gary Rome general, makes me very reluctant to consider purchasing another vehicle from this dealership.
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