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SureCritic / Genesis Of Amherst
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Genesis Of Amherst

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)
71
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Score Details

5 stars
77%
4 stars
7%
3 stars
7%
2 stars
3%
1 star
3%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
5
Total ReScores™
4.8
ReScore™ Average
71
Net Promoter Score ®

Business Details

Categories
Contact
(716) 835-8500
No Business Hours Provided

Business Hours

* No Time Zone Provided
3675 Sheridan Drive Amherst, NY 14226
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(24 Reviews)
Write a Review
Recent Reviews
WM
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William M.
Westfield, NY
2021 Genesis Gv80
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/23/2022
verified customerVerified Customer
1
Category: Service
Very poor communication
The service department doesnt care about the customer at all
Verified Customer
Cheektowaga, NY
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
9
Category: Service
Quick state inspection
All went well and it didn't take as long as expected.
MB
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Michael B.
Williamsville, NY
2021 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/02/2022
verified customerVerified Customer
5
Category: Service
The car is great the service expeience was terrible
The service provided did not at all matched what was promised
DP
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David P.
East Amherst, NY
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Service
Genesis service
Very professional, no isdues
MH
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Marc H.
North Tonawanda, NY
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customerVerified Customer
10
Category: Service
Genesis Team at Northtown were Great!
Not a bad word to say, the experience was awesome, especially the courtesy valet.
CJ
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Carolyn J.
Buffalo, NY
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
verified customerVerified Customer
10
Category: Service
Response to survey
Most of the questions that I answered were not even applicable. I answered most of them the way that I did because I could not move forward on the survey if I did not answer them. The service that I received was very good it was timely and explained to me to me so I really have no problems with the service I received.
MJ
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Marc J.
West Seneca, NY
2020 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/30/2021
verified customerVerified Customer
0
Category: Service
WORST. DEALERSHIP. EVER. GO. ELSEWHERE.
Their highly touted (at time of sale) concierge service is useless. Neither the sales manager or the service manager will man up and take responsibility for the lack of concierge service, instead pointing fingers at each other. Sales manager Vlad told me 10 weeks to schedule an oil change using concierge service is normal and acceptable. With a straight face.
EDWARD J G. from Genesis Of Amherst responded on 11/01/2021 09:37 AM

Good Afternoon, 

We truly appreciate you as an owner and member of the Northtown family. We will continue to work with Genesis to expand the number of vehicles available for valet utilization, so that we can expand their availability to our owners. Genesis is aware that the number of vehicles they have allowed us to use is unsatisfactory, and have promised to help us. We look forward to continue to serve you. 

Sincerely, 

Your Genesis of Amherst Service Team

BW
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Bruce W.
Williamsville, NY
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
verified customerVerified Customer
10
Category: Service
Love my GV80
Everything was great. The service team the salesman, the whole team. Made reserving a loaner very easy. I love my new genesis GV 80
TL
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Thelma L.
Buffalo, NY
2017 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2021
verified customerVerified Customer
5
Category: Service
HLove
My concern is that you want to promote the idea of a high line vehicle but not willing to give the highline service. For that reason it's VERY disheartening.
EDWARD J G. from Genesis Of Amherst responded on 10/14/2021 05:29 AM

Good Morning, 

Thank you for choosing Genesis of Amherst. We apologize that the part needed was not available for you at your appointment. Our Service Manager will be reaching out to you to ensure your inconvenience is kept to a minimum when the part is available. 


Sincerely, 

Your Genesis of Amherst Service Team

Verified Customer
Williamsville, NY
2021 Genesis Gv80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
verified customerVerified Customer
7
Category: Service
Service update
Finally have issues resolved
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2021
6
Category: Service
Dealer not ready to support high end customers
Dealer needs to step up their service area and learn from their Lexus dealership how to treat customers.
EDWARD J G. from Genesis Of Amherst responded on 09/14/2021 05:52 PM

Good Evening, 

Thank you for taking the time to complete this survey. We will continue to improve our process as the brand grows to meet your expectations. We look forward to continuing to serve you!

Sincerely, 

Your Genesis of Amherst Service Team

LM
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Leon M.
North Syracuse, NY
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
verified customerVerified Customer
10
Category: Service
Genesis of Amherst
I bought a 2019 Genesis G70 a year and a half ago and I LOVE it. I've had excellent service from Genesis of Amherst and would highly recommend anyone who is looking get a Genesis to visit them. I'm very glad I did. ?
MJ
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Marc J.
West Seneca, NY
2020 Genesis G70
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2021
verified customerVerified Customer
Category: Service
Horrible customer service
This dealership has horrid customer service. The salesman went to great lengths to tout their valet service. The valet service is almost useless. Never again will I use Northtown for Genesis or any other make of car.
Not Recommended
EDWARD J G. from Genesis Of Amherst responded on 07/19/2021 01:23 PM

Good Afternoon, 

Thank you for providing your feedback. We will be reaching out to you to discuss your experience in more detail and work with you to earn your business going forward!


Sincerely, 



Your Genesis of Amherst Service Team

SF
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Sareer F.
Henrietta, NY
2021 Genesis G80
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2021
verified customerVerified Customer
Category: Service
Extra Service Effort
I wasn’t happy with how Northtown Genesis seemingly made no efforts to accommodate my service request and made me wait over a month to provide me concierge service for my 6,000 mile service. I recently spoke with one of their CSR managers who apologized and indicated they’d make better efforts to schedule ahead of time and make future accommodations. I hope that that indeed becomes a reality. I appreciated the effort to get things back on track.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2021
Category: Service
Poor Communication
I tried to schedule a concierge service appointment for my vehicle. I was advised that these were available only once a week, and that I’d have to wait over a month for my initial service visit. I was very concerned about an almost 2,000 mile delay in getting my vehicle serviced. The dealership made no effort to respond to my reasonable concerns despite my request to accommodate my new vehicle earlier. This was its first service post purchase. It’s unacceptable. Never was I told of this once/week schedule for concierge service, and then despite being told a sales and service manager would call, the call was not forthcoming.
Recommended
EDWARD J G. from Genesis Of Amherst responded on 06/01/2021 12:45 PM

Good Afternoon, 

Thank you for choosing Genesis! We sincerely appreciate your business and will be following up with you soon to review your service in more detail. 

Sincerely, 

Your Genesis of Amherst Service Team

JI
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James I.
Williamsville, NY
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customerVerified Customer
Category: Service
9000 mile service
Fast an courteous service. I was in and out in less than an hour.
Recommended
EDWARD J G. from Genesis Of Amherst responded on 05/10/2021 04:04 AM

James, 

Thank you for choosing Genesis of Amherst. We apologize that a courtesy vehicle was not available at the time you needed one. We do occasionally experience high demand for service, which can require creating a reservation in advance of your appointment. Alternatively, we do offer pickup and dropoff service- without the use of a courtesy vehicle- daily, if this service would be convenient for you, please let us know!


Sincerely, 

Your Genesis of Amherst Service Team

PG
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Patricia G.
Buffalo, NY
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
verified customerVerified Customer
Category: Service
Always courteous, friendly and great service
I never had any problems, when I buy a car or have my car serviced it’s always satisfying,. They are friendly, professional and the only place I trust with my car.
Recommended
EDWARD J G. from Genesis Of Amherst responded on 03/09/2021 03:41 AM

Good Morning, 

Thank you for taking the time to complete this survey and let us know about your recent service experience! We sincerely appreciate your business and look forward to providing another exceptional experience for you the next time that you need us!

Sincerely, 

Your Genesis of Amherst Service Team

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