2023 GV70 - Great car - sales experience with Shawn Lagundo was good - SERVICE is AWFUL!
2023 Genesis GV70 is a great car. It is a shame the service from Annapolis is so awful. I have had the car for a year. Every time the car has gone in for service there has been an issue. The Valet service is a joke. It is usually many weeks out before an appointment using the valet service can be scheduled. Even a loaner car is an issue with them. One time I called for an oil change and was told the next available slot was 4-5 weeks out. In that instant I went out of my way to Ourisman and got the service appointment in 2 days. Genesis and Genesis of Annapolis need to figure out how to treat their customers. I had a Cadillac for 8 years and my wife has had an Accura and an Audi. The service from those organizations has been far far better than that of Genesis of Annapolis.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
