Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
He listened to our interests, was honest about very limited inventory, which we expected, due to these very abnormal times, showed us the two Genesis cars available, and gave us a very enthusiastic and knowledgeable overview of the vehicle we bought. He also gave us a good lesson on its features, answered our questions, and emphatically told us to call him with any questions or concerns after we took possession of our new Genesis. Top-Notch service !