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Genesis Of Atlanta

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(96 Reviews)
82
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
13
Total ReScores
4.8
ReScore Average
82
Net Promoter Score ®

Business Details

Categories
Contact
(770) 454-6789
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5785 Peachtree Industrial Blvd Atlanta, GA 30341
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(96 Reviews)

AC
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Ana C.
Atlanta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2023
0
Category: Service
Read before buying or leasing
I leased a new GV70 at the end of August 2023. It is November and I haven't received my license plate. I have called, texted, and emailed and their customer service has been ignoring my calls. I called them 15 days before my permit expired and they assured me it was in process. To this date, I cannot use my new SUV and it is been parked for a month. They didn't tell me that I could extend the permit when I called to inform them that it was about to expire. It is frustrating, to say the least, to be ignored as a woman and have had to involve my husband to get some answers, even though it still hasn't been resolved.
If you're thinking of buying a luxury car I would definitely take into account that their customer service is nonexistent and they will promise that they will give you the best.
Now I have received a letter that the SUV needs to be inspected to schedule a repair to replace an ICCU and fuse.
So, it was lovely to purchase the SUV of my dreams that drifted into a nightmare that keeps on going.

JS
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Jim S.
Blairsville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2022
10
Category: Service
Great first concierge service experience
Just got my first concierge service from Jim Ellis Genesis of Atlanta. What a pleasure....everything was professional, efficient, and pleasant. I have read horror stories about other dealerships and their long schedules, reneging on the complimentary service, etc. Jim Ellis scheduled, called to remind me, called when they were leaving, left me a nice clean Genesis as a loaner, called when they were ready to return my car, arrived on time with my just washed car. Now that's what I call GREAT SERVICE!

MB
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Miara B.
Atlanta, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/06/2022
0
Category: Service
TERRIBLE CUSTOMER SERVICE EXPERIENCE
RUDE RUDE RUDE. The lack of customer service here is out of this WORLD. I purchased a brand new 2022 GV70 back November of 2021. They are only helpful when they want you to spend your money and THATS IT. Just like every other car dealership. The sales representative DARROR was extremely helpful, professional, understanding of my needs, and did an amazing job at following up after purchase. I visited the dealership again on March 21, 2022 in need of a new tire because mine went flat. From that point forward I have encountered nothing but HORRIBLE customer service an ZERO attentiveness. The service advisor DANNON explained that tire that was needed was on back order and was supposed to be delivered on March 25. I heard nothing from the dealership and had to contact them myself again. DANNON had no idea when the tire would arrive and that was that. I asked for a loaner in the meantime because obviously, you cannot drive on a SPARE for very long. He literally said he wouldn’t be able to help with that. I spoke with another female representative who referred me to the service manager QUINCY. Quincy thought he would be able to get a tire here sooner, but that didn’t work either. AGAIN, I had to follow up with the dealership to find that out. No one has even attempted to reach out or provide me with any other solutions! I have now been driving on my SPARE tire since MARCH 21 and it is APRIL 6! I have also explained that my vehicle is now overdue for service and I cannot ride around needing service AND a tire!! You spend your hard earned money and expect some sort of customer service and you get NOTHING. Not even a damn follow up call to explain ANYTHING.
MICHAEL S J. from Genesis Of Atlanta responded on 04/07/2022 05:03 AM

Bryant,

We apologize the tire for your vehicle is on NATIONAL back order. We have searched Natonwide and located a tire for your. This was all clearly commuincated in a text chain to you from Danon Henton. We expect to have your tire here today so the repair can be completed. Product availablity and logistic issues are the new normal in our retail world. We aplogize this has now affected you directly. We look forward to finising your repair now that we have available parts.


DL
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Douglas L.
Snellville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
verified customerVerified Customer
9
Category: Service
Genesis of Atlanta does an excellent job
Very knowledgeable and professional staff. The facility is very clean and well kept.
QUINCY M. from Genesis Of Atlanta responded on 03/24/2022 06:19 AM

Thank you for your positive feedback. We look forward to seeing you again!!


Verified Customer
Douglasville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
verified customerVerified Customer
10
Category: Service
Going the extra mile
I bought my car 1 year ago and I couldn’t be more happier with the service that I have received every single time that I have brought my car in for service. They go the extra mile to ensure that my car is performing optimally. My service advisor Danon has been awesome! He always keeps me informed about that status of my vehicle- which is important to me. I also feel that they take the proper Covid precautions which makes me feel safe.
QUINCY M. from Genesis Of Atlanta responded on 03/24/2022 06:19 AM

Thank you for your positive feedback. We look forward to seeing you again!!


JH
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Jhonnie H.
Mcdonough, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
10
Category: Service
My Genesis G 90 Service Experience
I have been with the Genesis Family soon to be 4 years.The service is Epic.Danon Henton and staff is very knowledgeable, warm, friendly,and professional.Their genuine customer service approach speaks volume.It says “ You matters and we care”!! I highly recommend Jim.Ellis Genesis and the wonderful staff.Thanks Danon
QUINCY M. from Genesis Of Atlanta responded on 03/19/2022 08:02 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 


WH
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Winton H.
Tucker, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
Great service
This is the kind of service that we s hold always get.
QUINCY M. from Genesis Of Atlanta responded on 03/11/2022 03:35 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 
 


DT
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Dana T.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
Genesis G70 service review
With the exception of not having loaner cars available anymore the services is great!
Danon H., GENESIS EXPERIENCE MANAGER from Genesis Of Atlanta responded on 03/10/2022 04:07 AM

Good Morning Dana,

The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implement worthwhile improvements.  

We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM

SP
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Samuel P.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
Great customer service.
Since leaving a Genesis dealer on the north side of Atlanta (Rick case) because of sub par customer service i am very pleased and satisfied with my experience with Jim Ellis. I will continue to send my friends here.
Danon H., GENESIS EXPERIENCE MANAGER from Genesis Of Atlanta responded on 03/09/2022 11:49 AM

Samuel,

The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implement
worthwhile improvements.  

We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM

Verified Customer
Marietta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customerVerified Customer
10
Category: Service
Great service
Great service
QUINCY M. from Genesis Of Atlanta responded on 03/07/2022 03:47 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 
 


Verified Customer
Snellville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Service
Service
The valet service showed up on time and the service to my vehicle was completed promptly and returned the next day.
Danon H., GENESIS EXPERIENCE MANAGER from Genesis Of Atlanta responded on 03/02/2022 05:29 PM

Greetings, 

The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implement worthwhile improvements.  

We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM

JW
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Jacquelyn W.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Best Genesis Dealer in Atlanta!
My experience with Genesis of Atlanta has been excellent. From online support to in store consultation, staff were professional, knowledgeable, and committed to meeting my needs. Really enjoying my SUV! Technology galore that makes the driving experience a pure joy!
Danon H., GENESIS EXPERIENCE MANAGER from Genesis Of Atlanta responded on 02/12/2022 07:39 AM

Jacquelyn,

Greetings, The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implementworthwhile improvements.  We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM

CL
gravatar
Carolyn L.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customerVerified Customer
10
Category: Service
Jim Ellis Genesis
Great service team!
QUINCY M. from Genesis Of Atlanta responded on 02/03/2022 11:53 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 
 

Danon H., GENESIS EXPERIENCE MANAGER from Genesis Of Atlanta responded on 02/03/2022 12:52 PM

Carolyn,

The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implement
worthwhile improvements.  We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM

LK
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Lynda K.
Stockbridge, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Service
courteous and professional interaction with employees
Aside from driving my G90, I have established a good rapport with the service department. Making service appointments are easy and I don't experience a long wait time to get the service.
QUINCY M. from Genesis Of Atlanta responded on 01/30/2022 04:50 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 


TS
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Tamiko S.
Fayetteville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Service
Customer
I was very impressed with the service very professional
QUINCY M. from Genesis Of Atlanta responded on 01/29/2022 08:04 AM

Thank you for your positive feedback. We look forward to seeing you again!!

 


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