Genesis Of Austin

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512-445-0300
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(27 Reviews)
5 star
78%
4 star
17%
3 star
1%
2 star
1%
1 star
1%

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
93% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews

CM
Christine M.
Driftwood, TX
2021 Genesis Gv80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2021 Category: Sales
Sales team
Derrick Farr sealed this deal, but the entire sales team at austin Hyundai is friendly, well coming and knowledgeable
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 04/20/2021

Thank you so much for your review. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
LB
Lisa B.
Driftwood, TX
2021 Genesis Gv80
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2021 Category: Sales
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 03/26/2021

Thank you for your feedback. I do apologize  if we did not deliver a "GENESIS" expereince. I will have our Genesis Concierge reach out to you. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
RM
Roger M.
Austin, TX
2021 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020 Category: Sales
Great dealership
The whole process was easy and enjoyable
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 12/29/2020

Thank you for your 5-star review. I hope we can service your Genesis when your maintenance is due. Have a happy new year!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
JM
John M.
Austin, TX
2020 Genesis G70
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2020 Category: Sales
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2020 Category: Sales
Excellent car buying experience
Absolute the best car buying experience I have had!
Recommended
MN
MAJED A N. from Genesis Of Austin responded on 11/10/2020

Hello John,
Sonny and Bubba,

Just want to make sure you are a happy with us now.

Please rescore us

Sonny

AS
Anita S.
Austin, TX
2020 Genesis G70
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2020 Category: Sales
They go the extra mile to put you in a car.
I have recommended this dealership. In fact, my girlfriend just bought her a new Santa Fe from this dealership.
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 10/24/2020

Thank you so much for your review. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
HC
Hector C.
Austin, TX
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020 Category: Sales
Friendly
Very friendly and knowledgeable dealership
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 08/10/2020

Thank you for your review Mr. Cerda. We hope you and your wife enjoy your new Genesis. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
JP
James P.
Weslaco, TX
2019 Genesis G90
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2020 Category: Sales
Jim
Whole process was no better or worse than most other dealerships.
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 08/04/2020

Mr. Plowman, I hope we can make your owner expierence subperb since we missed giving you excpetional expereince during the sales process. 

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
DF
Donna F.
Houston, TX
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020 Category: Sales
Buyer of G70
Carter was great 👍
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 06/13/2020

Thank you for the review. 

Eddie Gomez
Inventory & Delivery Manager
Genesis of Austin

4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Cell: 512.468.2760
Email: hydelivery@southpointauto.com
WS
William S.
Belton, TX
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2020 Category: Sales
Straight forward no run around
Great
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 07/21/2020

Thank you for the review.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com
AT
Anthony T.
Austin, TX
2019 Genesis G80
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020 Category: Sales
Pricing negotiations
My rep was very helpful and accomodating. Responded well to questions and concerns.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2020 Category: Sales
Pricing negotiations
Dealer was willing to negotiate pricing in a win-win method and resolve an issue with an ink stain without problem.
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 06/12/2020

Anthony, 

Thank you for your review. Please let us know what can we do better to exceed your expectations. 

Eddie Gomez
Inventory & Delivery Manager
Genesis of Austin

4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Cell: 512.468.2760
Email: hydelivery@southpointauto.com
TC
Thomas C.
Austin, TX
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020 Category: Sales
Southpoint Hyundai was Awesome!
Fantastic service, pricing, and inventory. Could not recommend this dealership and staff more highly!
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 03/11/2020

Thank you so much for your review. Have a wonderful day and enjoy your new Genesis. 

Eddie Gomez
Inventory & Delivery Manager
Genesis of Austin

4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Cell: 512.468.2760
Email: hydelivery@southpointauto.com
CG
Charles G.
Schertz, TX
2019 Genesis G80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020 Category: Sales
TREATS YOU LIKE FAMILY
GENESIS OF AUSTIN TREATED ME LIKE FAMILY. THEY WILL TAKE GREAT CARE OF YOU
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 01/28/2020

Charles, 

Thank you for your review and enjoy your Genesis!

Eddie Gomez
Inventory & Delivery Manager
Genesis of Austin

4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Cell: 512.468.2760
Email: hydelivery@southpointauto.com
ML
Mt L.
Kyle, TX
2019 Genesis G80
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2020 Category: Sales
It was on the small side,other than that was good
Ok everything except the keys was good and Robert Parden the sale person was helpful with everything through out the process.
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 01/08/2020

MT Lewis Jr. I have checked on the status of your remote. We will make contct with you as soon as it arrives. 

Eddie Gomez
Inventory & Delivery Manager
Genesis of Austin

4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Cell: 512.468.2760
Email: hydelivery@southpointauto.com
SG
Susan G.
Round Rock, TX
2020 Genesis G70
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020 Category: Sales
customer service
Great customer service
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 01/07/2020

Thank you so much for your review. We hope you use our service department for your Genesis. 

Eddie Gomez
Inventory & Delivery Manager
Genesis of Austin

4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Cell: 512.468.2760
Email: hydelivery@southpointauto.com
EC
Evelyn C.
Austin, TX
2019 Genesis G90
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2019 Category: Sales
treats me like family
multiple cars bought at this facility. Have always treated me and my husband like family.
Recommended
EG
EDWARD M G., Customer Relations Manager from Genesis Of Austin responded on 11/25/2019

Thank you for your review and we will see you again for service. 

Eddie Gomez
Inventory & Delivery Manager
Genesis of Austin

4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Cell: 512.468.2760
Email: hydelivery@southpointauto.com
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