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Genesis Of Bayside

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(7 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Categories
Contact
(718) 631-6700
No Business Hours Provided

Business Hours

* No Time Zone Provided
201 16 Northern Blvd Bayside, NY 11361
Service Department's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(7 Reviews)

LL
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Lawrence L.
Kings Point, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2021
verified customerVerified Customer
9
Category: Service
after parts were ordered work was completed as promised
Jessica was helpful
EDWARD T., Assistant Service Manager from Genesis Of Bayside responded on 11/15/2021 12:40 PM

Thank you so much for responding with five stars! 

Ed Thornton 
Service Manager
starhyundaism@gmail.com
(718)353-0200


LL
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Lawrence L.
Kings Point, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2021
verified customerVerified Customer
10
Category: Service
recall service done
done as expected
EDWARD T., Assistant Service Manager from Genesis Of Bayside responded on 09/17/2021 10:56 AM

Thank you so much for the five stars! 

Ed Thornton 
Service Manager
starhyundaism@gmail.com
(718)353-0200


MC
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Maureen C.
Far Rockaway, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2021
verified customerVerified Customer
Category: Service
Service technicians need to be more thorough in searchin for the problem that has been reported by the customer and the hedge service manager needs to be more compassionate when the customer says the problem still exists.
The head service manager at Star Bayside needs to understand that the customer is a valued commodity and that services are valued more highly than the price and sell of a car.
Not Recommended
EDWARD T., Assistant Service Manager from Genesis Of Bayside responded on 06/21/2021 12:13 PM

I see this quite differently.  I was spoken to in a disrespectful and loud tone right from the start. When I was told they would go to a different dealer I did say that they were certainly free to do that. I'm glad your issue was resolved.  
 

Ed Thornton 
Service Manager
starhyundaism@gmail.com
(718)353-0200


MG
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Mark G.
Kew Gardens, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
Category: Service
Out standing service department. efficient and clean
My husband and I took our car to Star Hyundai service department. We pulled right into the service garage. The people handled everything in a professional manner. We waited a short time for the service. All paperwork was done efficiently. Refreshments are available if needed. People are friendly and helpful.
Recommended
EDWARD T., Assistant Service Manager from Genesis Of Bayside responded on 08/28/2020 02:11 PM

Thank you so much for this wonderful review! We appreciate you! 

Ed Thornton 
Service Manager
starhyundaism@gmail.com
(718)353-0200


JM
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Joseph M.
Bayside, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2020
verified customerVerified Customer
Category: Service
Drop off car for Service
Just have no complaints about anything! Six years going there. Going back in two months for my other car.
Recommended

YN
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Yosef N.
Great Neck, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
verified customerVerified Customer
Category: Service
Good service
5 stars
Recommended
EDWARD T., Assistant Service Manager from Genesis Of Bayside responded on 02/05/2020 11:33 AM

Thank you so much for this review! We appreciate you!

Ed Thornton 
Service Manager
starhyundaism@gmail.com
(718)353-0200


ER
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Eric R.
Jamaica, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
verified customerVerified Customer
Category: Service
Always Excellent
I’m always treated like a VIP at sales and service. I’ll keep going back to Star Hyundai/Genesis!! I’m a believer!!
Recommended
EDWARD T., Assistant Service Manager from Genesis Of Bayside responded on 01/30/2020 02:37 PM

Thank you so much for posting this! We appreciate you!

Ed Thornton 
Service Manager
starhyundaism@gmail.com
(718)353-0200

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