Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

537 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


RL
Richard L.
New York
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Richard said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

GA
Gehan A.
New York, NY
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Gehan said they were perfect.
This review was collected via phone interview by Customer Research Inc.

SN
SERGIO N.
Flushing, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Great Bear Rocks !!!!!
As usual Great bear rocks.Quick friendly service by Audra who loves what she does.You won't be disappointed !!!!!!

BB
BART B.
Rego Park, NY
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
fast accurate frugal
went in get my headlight changed after it failed just after to other side went out. lesson learned do it in pairs

AA
Al A.
New York
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Al said the employees treated him really nice.
This review was collected via phone interview by Customer Research Inc.

SL
Shumail L.
Flushing, NY
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Shumail said he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

SY
Sungjoon Y.
Plainview, NY
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Sungjoon said this was a good visit to the facility.
This review was collected via phone interview by Customer Research Inc.

HY
HyunJung Y.
Port Washington, NY
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Hyun Jung said they were quick and there were no problems.
This review was collected via phone interview by Customer Research Inc.

AC
ANGELA C.
Whitestone, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Great job
I had such a wonderful experience few times I went here . They were very professional, courteous and affordable. The girl at the front desk is very nice and friendly . The workers did great work. I always been to mechanics where they just want money for work not necessary . I feel comfortable at great bear and am glad I found this mechanic . Highly recommended .

JR
Jeovannny R.
Flushing, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2019 Category: Service
Jeovanny said he took his vehicle to get some repairs and something was broken while at the facility. Three days later, there was a lot of oil under the vehicle and he took it to his mechanic and was told that the axle boot was cut. He went back to this business and the lady at the front desk told him they were not responsible. She was very rude and was yelling at him.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Fresh Meadows, NY
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Kevin said they repaired his vehicle 100 percent correctly. They were very kind.
This review was collected via phone interview by Customer Research Inc.

BB
BART B.
Rego Park, NY
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Quality and Price
The latest repairs on my car were priced fairly. Options were described openly as well as price impacts.

Work done on time and quality

And always a pleasant experience

PK
Phyllis K.
Bayside, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Great Bear always remember who you are and your car, nice as can be too.
When my mechanic moved away about five or six years ago,
my online research for someone in the neighborhood popped up Great Bear.
What was really an important selling point was their reputation,
their longevity and most of, that the shop was owned by a woman,
so since I like to support woman-owned businesses
(and very hard to find a mechanic shop that is such)
and Great Bear’s reviews were stellar; I thought I’d try them out.
So, off to their shop I went with a laundry list of things to check
and went through it with the attendant who met me who then said to me after my finish,
let’s just see if you have to waste all of your money,
and as it turned out there wasn’t much I needed.
Nice to find a shop to tell you what you DON’T need.
And equally important, they give you great service and repairs when you do need them at a reasonable cost.
You should all catch Audra on an an episode of 20 20 where she’s was fabulous.
And I like the fact that they empower women to know more about cars and how they run.
Am hoping to do one of Audra’s monthly classes.

Phyllis - Bayside

HC
HONG JOON C.
Flushing, NY
INFINITI Q50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Fast service.
I got my car inspected there today and they were fast.

DC
Danny C.
Flushing, NY
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Danny said he had an inspection done and he was in and out pretty quickly.
This review was collected via phone interview by Customer Research Inc.

SG
Scott G.
Flushing, NY
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Scott said the staff performed the services quickly and inflated the tires. They have a relaxed waiting room environment that is pleasant to be in.
This review was collected via phone interview by Customer Research Inc.

WL
Wengjie L.
Flushing, NY
Mercedes-Benz CLA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2019 Category: Service
Wenjie said they need some things to be improved.
This review was collected via phone interview by Customer Research Inc.

PH
Peter H.
New York
Cadillac XTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Peter said the business does good work and they're very quick.
This review was collected via phone interview by Customer Research Inc.

JK
James K.
New York
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
James said the employees provided efficient service.
This review was collected via phone interview by Customer Research Inc.

JG
JOHN G.
Fresh Meadows, NY
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Honest and Reliable!
For about a year I have been coming to this business and having two cars serviced. When I have gone to other places, they always claim there are a number of problems with my car and they want to charge hundreds of dollars for each problem or visit. I don’t get that here. They will assess your car and keep you up to date with what needs immediate change and what can be changed down the line.

Not only do I love the fact that they are an honest business, they are extremely accommodating and very respectful! I’n addition, their prices are great! I will continue to bring my car as well as my wife’s car because I cannot get this level of service anywhere else. They are awesome!!

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