Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

564 Reviews

97% Would Recommend
Latest Review 9 days ago

Reviews


HL
Han L.
New York
Audi A4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/17/2016 Category: Service
Han said he got overcharged by the business but the service was good. They charged him $130 for labor.
This review was collected via phone interview by Customer Research Inc.

AM
Alex M.
Flushing, NY
Nissan 350Z
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2016 Category: Service
Alex said he has been to this business a total of three times. All for the doors on his vehicle. First the handle was replaced on the left side. The next time for the door on the right side. It needed a part replaced. It worked for about 2 or 3 weeks, then he returned for the same issue. The mechanic told him that the same part needed to be replaced. Not realizing that the same part was replaced during the last visit. He's skeptical of the service that was provided.
This review was collected via phone interview by Customer Research Inc.

WL
WEI L.
Fresh Meadows, NY
Acura TSX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2015
Alignment not done properly
Came in for a inspection and a wheel alignment. Also there was a ticking noise coming from the front right which ended up being the upper control arm needing to be replaced. So far so good. After waiting around 3 hours, we thought everything was done, turns out the mechanic forgot to do inspection...so another half an hour more. No biggie. So I get my car and start to drive home...but the alignment wasn't straight and now the car pulls the other way. Came back and waits another hour to do the alignment again because everyone is at lunch. After that was done u was told the car doesn't pull anymore. I left and the car still pulls right. After coming to you guys for so long a getting so much work done here I'm kinda disappointed to say the least. No sure I want to come back anymore.

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