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SureCritic / Genesis Of Clearlake
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Genesis Of Clearlake

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)
78
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Score Details

5 stars
85%
4 stars
7%
3 stars
3%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(281) 337-1100
No Business Hours Provided

Business Hours

* No Time Zone provided
3260 Gulf Freeway Texas City, TX 77591
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)
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Recent Reviews
AP
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Andrzej P.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2021
1
Category: Service
Service appointment was wrong, complimentary service had to be denied
Web description of this service where far from the reality. I am the second owner of the G70 2021. When I show up the appointment has been cancelled and I have been informed that complimentary service for G70 is not transferable.
SHANNON C., Service Coordinator from Genesis Of Clearlake responded on 11/30/2021 03:35 PM

Hello there Andrzej, thank you for your feedback. We value our guest and strive for exceptional service. It is unfortunate that complimentary maintenance is not transferable to secondary owners. We hope the service we did on your Genesis was satisfactory, we're here for all your automotive needs and look forward to seeing you in the future Andrzej!

Kindly,
Shannon C.
Service Coordinator
281-309-5856
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