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Genesis Of Clearlake

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
78
Net Promoter Score ®

Business Details

Categories
Contact
(281) 337-1100
No Business Hours Provided

Business Hours

* No Time Zone Provided
3260 Gulf Freeway Texas City, TX 77591
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(16 Reviews)

JK
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Jeffrey K.
Galveston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Service
Teriffic Service!
Thank you Robert and Greg!
SHANNON C., Service Coordinator from Genesis Of Clearlake responded on 02/01/2022 03:20 PM

Thank you so much for this 5-star review and kind words Jeffrey. We really appreciate you being a great guest of ours and helping to share the word about us. We’re here for all your automotive needs! We look forward to seeing you in the future Jeffrey please take care! 

Kindly,
Shannon C.
Service Coordinator
281-309-5856

AP
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Andrzej P.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2021
1
Category: Service
Service appointment was wrong, complimentary service had to be denied
Web description of this service where far from the reality. I am the second owner of the G70 2021. When I show up the appointment has been cancelled and I have been informed that complimentary service for G70 is not transferable.
SHANNON C., Service Coordinator from Genesis Of Clearlake responded on 11/30/2021 03:35 PM

Hello there Andrzej, thank you for your feedback. We value our guest and strive for exceptional service. It is unfortunate that complimentary maintenance is not transferable to secondary owners. We hope the service we did on your Genesis was satisfactory, we're here for all your automotive needs and look forward to seeing you in the future Andrzej!

Kindly,
Shannon C.
Service Coordinator
281-309-5856

JK
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Jeffrey K.
Galveston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
verified customerVerified Customer
Category: Service
Great Team
Every team member is GREAT
Recommended
SHANNON C., Service Coordinator from Genesis Of Clearlake responded on 07/20/2021 09:17 AM

Hello there Jeffrey, thanks so much for the 5 star review! We appreciate you taking the time to let us know how we did, your satisfaction is very important to the Genesis Of Clearlake team. We truly value your business and look forward to seeing you again in the future! Have a wonderful and safe day Jeffrey! 

Kindly,
Shannon C.
Service Coordinator
281-309-5856

Verified Customer
La Marque, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2021
verified customerVerified Customer
Category: Service
Amazing service
David In the service department is an absolute amazing person to deal with. He will forever have my business and service as long as he is at that dealership. Super kind, never to busy to have a conversation with a person ect.
Recommended

TG
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Tracy G.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2021
verified customerVerified Customer
Category: Service
Straight forward information no games
All the info that is communicated seems to aim at informing the customer the virtues to the genesis brand in a non intimidating way friendly reps in all the areas I have dealt with They simply do everything to make your experience a smooth enjoyable one
Recommended

EB
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Edie B.
Pasadena, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2021
verified customerVerified Customer
Category: Service
Genesis
Good service
Recommended

TG
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Tracy G.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
verified customerVerified Customer
Category: Service
The people
The staff is always helpful and very courteous,
The only issue I have is getting a loaner car in a timely manner other than that issue
Which can be frustrating having to wait a couple of weeks to get another car, the genesis
experience is true to its advertising Definitely will buy again
. Need to change the rear end back to 2018 model with the small wings the Genesis spelled out looks like
Advertising similar to Ford F-250 logo which I am not buying when I purchase a G90
Recommended
Dana M., Service Manager from Genesis Of Clearlake responded on 02/23/2021 08:01 AM

Thank you for your 5 star review and your feedback! We greatly appreciate it. We strive for excellence and appreciate your business

Dana McCans
Service Director


JK
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Jeffrey K.
Galveston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
verified customerVerified Customer
Category: Service
Best Service
Be sure to see Robert in service!
Recommended
Dana M., Service Manager from Genesis Of Clearlake responded on 11/10/2020 09:02 AM

Thank you for your 5 star review and Kind words! We greatly appreciate it. We look forward to servicing you for your vehicles future needs.

Dana McCans
Service Director 


PA
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Prince A.
Friendswood, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
verified customerVerified Customer
Category: Service
Brad and Syed are AWESOME!
Definitely not what I expected (in a GOOD WAY). I typically buy "American Luxury Cars" and I know what their service centers and sales staff are like.

Brad and Syed definitely did a SUPERB job of making me feel welcome, making me feel comfortable and most of all make me feel GREAT about my purchase.

They showed and beat the competitors price, and were not pushy at all. They gave me the space I needed to make the right decision for me!

I am going to shift my business to them and DeMontrond and make sure all of my friends and family know as well!
Recommended

RW
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Richard W.
Hockley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2020
verified customerVerified Customer
Category: Service
Genesis Service Demontrond
Attention by the staff makes this dealership the best I have ever dealt with.
Recommended

DH
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Dennis H.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2020
verified customerVerified Customer
Category: Service
First oil change for my 2019 Geneis G70
They did great. Highly recommend.
Recommended

AC
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Aubrey C.
Dickinson, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/24/2020
verified customerVerified Customer
Category: Service
Dissatisfied
My car was damaged by your valet driver and has not been repaired yet. This is unacceptable.
Not Recommended

TE
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Thomas E.
Spring, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2020
verified customerVerified Customer
Category: Service
Attention to details
Great experience they weren’t going to let the car leave until recurring problem was solved
Recommended

TG
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Tracy G.
Baytown, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
verified customerVerified Customer
Category: Service
Courteous and responsive service
Just great
Recommended

BR
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Bobby R.
League City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2019
verified customerVerified Customer
Category: Service
They are my dealer
I am driving my 4th Genesis and they have serviced them all over the last 5 + years.
Never had a problem.
Recommended

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