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SureCritic / Genesis Of Corona
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Genesis Of Corona

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(50 Reviews)
87
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Score Details

5 stars
89%
4 stars
5%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
10
Total ReScores™
4.9
ReScore™ Average
87
Net Promoter Score ®

Business Details

Categories
Contact
(951) 271-3333
No Business Hours Provided

Business Hours

* No Time Zone Provided
2525 Wardlow Road Corona, CA 92882
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(50 Reviews)
Write a Review
Recent Reviews
BM
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Bonita M.
Beaumont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
10
Category: Service
Buying our GV70
Josh Brady was our salesman. He couldn’t have been better! When we were looking at the car he couldn’t have been more knowledgeable, knew everything about the car and was able to answer all questions. When our car arrived he made the actual purchase painless!! The manager Patrick Brady was very friendly and helpful. I would heartily recommend Genesis of Corona and Josh for all your needs!!
PS
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Philip S.
Rancho Mirage, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
10
Category: Service
How should we rate our Genesis and Corona's sales and delivery process??
We just discussed leaving a review because we haven't done it before. Was our process truly a 5 Star Delivery? Simple answer...yes.
Our Genesis was ready and waiting when we got there, and we left with no questions unanswered.
We were encouraged to keep in touch with any issues or questions, any time. We had some. They were attentively answered and we were invited to keep in touch so that our experience is the best it could be. We were actually expecting to be disappointed and had our guard up. The thing is ... all this courtesy and attention still seems genuine.
The only area that could have been a bit better is in the knowledge of the operating systems and their applications. As former Tesla drivers we find several of the systems are not as intuitive as they might be, have yet to be integrated, streamlined and simplified...that's Genesis' job and we hope that they will prioritize these updates seriously so they catch up and keep up with all the advances of their competition. Even great dealers can't make up for any lapses on their own.
We like our car. We are learning and finding how to make the systems fit us...including workarounds for some of the less intuitive functions.
Final word is about design and comfort. We are looking for reasons to drive, travel. We are so comfortable, the ride is so good, and our music system completes the experience which we can almost call otherworldly. What an achievement for Genesis at this young stage in their brand development.
We are connected...and we are looking for the upgrades that will pull all the remaining electronic pieces together. Genesis appears serious so we expect it to happen soon. They will truly set themselves apart in the luxury class....and dollar for dollar it won't even be close.
MR
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Monique R.
Ontario, CA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2022
verified customerVerified Customer
10
Category: Service
Service
Friendly and polite customer service called me right away and kept me updated along the whole process.
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 02/15/2022 10:39 AM

Thank you for the Great service review. Please let us know if there is anything else we can do for you.

LS
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Linda S.
Yorba Linda, CA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customerVerified Customer
10
Category: Service
Professional
Excellent service, Love the treatment
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 01/31/2022 09:16 AM

Thank you for the Great service review. Please let us know if there is anything else we can do for you

JH
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John H.
Anaheim, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/19/2022
0
Category: Service
Sales are very good but the service is horrible
I went to have the first service and they lost my wheel lock, dent my G80, the service manager is not friendly at all, oil spill on the engine, and eat in my trunk. Terrible experience!
JH
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John H.
Anaheim, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/19/2022
0
Category: Service
Sales are very good but the service is horrible
I went to have the first service and they lost my wheel lock, dent my G80, the service manager is not friendly at all, oil spill on the engine, and eat in my trunk. Terrible experience!
Verified Customer
Chino Hills, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Service
Genesis Service
Love my service team. Courteous and always on time. Vehicle is serviced, washed and returned quickly. Very convenient.
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 12/10/2021 06:09 PM

Thank you for the Great service review. Please let us know if there is anything else we can do for you.

RC
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Rick C.
Lake Elsinore, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Service
Easy Button!
Super easy!
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 12/01/2021 10:00 AM

Thank you for the Great service review. Please let us know if there is anything else we can do for you.

Verified Customer
Riverside, CA
2020 Genesis G70
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/19/2021
verified customerVerified Customer
2
Category: Service
Bad Experience
Did not have my appointment scheduled, bad customer service, go elsewhere for service.
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 10/28/2021 03:03 PM

I apologize you were not satisfied with your service. 

PQ
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Philip Q.
San Dimas, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
10
Category: Service
Valet service
Their Valet service is excellent!
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 10/11/2021 03:25 PM

Thank you for the Great service review. Please let us know if there is anything else we can do for you.

BK
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Brent K.
Fontana, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
verified customerVerified Customer
10
Category: Service
Genesis of Corona!
Did a pickup for service. They were fast and took great care of me and my car.
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 09/16/2021 03:45 PM

Thank you for the Great service review. Please let us know if there is anything else we can do for you. 

TR
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Tony R.
CA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
verified customerVerified Customer
10
Category: Service
Excellent
Keep the good work
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 09/09/2021 09:24 AM

Thank you for the Great service review. please let us know if there is anything else we can do for you. 

JH
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Joerg H.
Yorba Linda, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
verified customerVerified Customer
10
Category: Service
warranty claim
Excellent service ,knowledgeable personnel. When I picked up the car, it was super clean.
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 08/28/2021 08:36 AM

Thank you for the Great service review. Please let us know if there is anything else we can do for you. 

Verified Customer
Menifee, CA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2021
verified customerVerified Customer
Category: Service
Service
Outstanding as always
Recommended
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 07/12/2021 10:20 AM

Thank you for the Great service review. Please let us know if there is anything else we can do for you.

LS
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Linda S.
Yorba Linda, CA
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
verified customerVerified Customer
Category: Service
VIP!!!!
They come to your house to pick up your car but call first to see if you want Starbucks. They leave a beautiful car for you to drive while they service your car. The car is washed inside and out when they bring it back, I felt like a VIP!!!! Thank you Genesis, I’m happy we decided on our G80
Recommended
ARAN A M., PARTS & SERVICE DIRECTOR from Genesis Of Corona responded on 07/09/2021 05:35 PM

Thank you for the Great service review. Please let us know if there is anything else we can do for you. 

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