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SureCritic / Genesis Of Danbury
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Genesis Of Danbury

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(50 Reviews)
54
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Score Details

5 stars
79%
4 stars
9%
3 stars
3%
2 stars
2%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
8
Total ReScores™
4.9
ReScore™ Average
54
Net Promoter Score ®

Business Details

Categories
Contact
(203) 825-5940
No Business Hours Provided

Business Hours

* No Time Zone provided
102 Federal Road Danbury, CT 06810
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(50 Reviews)
Write a Review
Recent Reviews
WG
gravatar
William G.
Valatie, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2023
0
Category: Service
No communication
Scheduled valet service pick up for 8:45 in the morning and would get a loaner car. That morning I get an email saying they’ll be there at 9:00. I can live with that. Now it’s 915 and still no one shows up or calls so I called the dealership. No answers. Finally, I get somebody who says that. I will be there in 10 minutes. Moved my appointment to 10. At 9:35 no one has shown up yet. I leave for my appointment and call from my car and after four no answers I finally get someone and they say the car has been picked up. I said no it hasn’t, I’m driving it! Five minutes on hold and I tell them if you want the car you need to come to the destination where I’m at and switch the cars there. No problem. The guy finally showed up at 10:30 to swap cars. Which means he never left the dealership earlier in the morning when I was calling and was assured he was coming. Never called to apologize; never called to inform me of any problems. When they brought the car back the young guy gets out wearing headphones and very unprofessionally gives me my fob and takes off. The car was missing a part. I called the dealership and they said we will send that right out. A month later and repeated calls, nothing.

I understand things happen in business that are unavoidable, but to never have called me to inform me of this was a problem. And then to lie to me and see the guy was on his way when clearly he hasn’t even left the dealership yet was intolerable. The after treatment was their third strike. Going to a different Genesis dealer going forward.
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